“Useless company, I wish I had read the reviews before I ordered, but they seemed to be the only company sellng what I needed. I had to wait nearly a month for delivery, I tried to contact them but they ignored me, when I telephoned, I got cut off, or they hung up. I did finally get through to someone and they said the order was delayed because one of the items was broken. I said they could have contact me and told me that, I would not have wasted my time and accepted the situation. It made me angry that I had to do the chasing. I did finally get the items and they are what Iwanted, so all is not lost.”
I'm truly sorry to hear about the frustration and inconvenience you've experienced with your order and our customer service. It's clear we fell short in not only meeting the expected delivery time but also in our communication with you. Learning that an item in your order was broken and led to delays without proper notification from us is understandably upsetting. We deeply regret the lack of timely updates and the challenges you faced when trying to get in touch with us. This is not the standard of service we aim to provide.
I appreciate you bringing this to our attention, and please know that your feedback is invaluable as it helps us identify areas for improvement. We will take immediate steps to enhance our customer communication and ensure our support team is more responsive and helpful in resolving any issues our customers face.
I'm relieved to hear that you finally received the items you wanted, though I recognize this doesn't undo the inconvenience you've experienced. If there's anything further we can do to rectify this situation or if you have any more feedback or need assistance with anything else, please don't hesitate to reach out directly.
Thank you for your patience and for giving us the opportunity to make things right. We hope to serve you better in the future.
“Very pleased with the outdoor light I purchased. A little more communication about despatch and delivery dates would have helped as I was concerned after several days haf passed with no communication and was about to contact Customer Services when it arrived. Delivery took 6 days.”
“This company is dreadful. I’ve tried contacting them numerous times for a refund on a returned item. They don’t answer emails and almost never answer the phone. I’ve now had to raise a dispute with PayPal to get my money back. The lampshades I purchased didn’t fit my light fittings and the packaging on one was damaged. Avoid this company at all costs.”
“I have already written one review which I doubt that you have read .....I am very unimpressed with your service which does not respond to e-mails or answer the phone .”
“I returned the lights I ordered as they were not quite right when i held up against the property. I returned the lights but did not recieve a refund.
Not impressed.”
“I did placed an order and after one month the order was not delivered. Contacted the customer service by phone twice and they never came back to me with an update. At the end I managed to have a refund through PayPal. NOT RECOMMENDED”
“These lights are amazing. Came on time, packaged well and very good quality. They look stunning up and the photo on the internet doesn’t do them justice. A brilliant purchase”
“Lamp was red for about first 3 hours of use and then it gave off orange light. After about total use of no more than 12 hours it’s a yellow orange. Given the price am disappointed. The only good thing is that it’s still working.”
“I ordered 3 candle bulbs, they arrived on time. one of the bulbs was smashed to bits but the other 2 was okay. The packaging was NOT| marked fragile and was wrapped with one layer of bubble wrap. A small outer box rather than a jiffy type packet would have help.”
“I received the wrong bulbs, and when I rang to point this out, I was asked to send a picture of the incorrect bulbs, which I did. I was told that the correct bulbs would be sent, together with an emailed returns note so that I could send back the wrong ones. Despite two phone calls since then, I am still waiting for the correct bulbs. I placed the order in the 12.2.24, and it is now the 5.3.24. Very disappointed.”
“The bulbs arrived in good condition and work fine. We were seriously overcharged for post and packing though, and if I had looked on-line a bit further I'd have got a much better deal. When we need more of these, we will look for a much lower p&p price either from this vendor or elsewhere. I have since found a source that charges a much more reasonable price.”
