“Wonderful company to deal with. Light fitting arrived just as described and packed beautifully.
The light fitting was delivered 3 days after ordering.
I would highly recommend this company.”
“Was able to save a small fortune on a ceiling light pedestal/canopy kit, as the one we bought was heavily discounted.
Very quick and easy purchase with next day delivery.”
“Very poor communication from this company.
I ordered two bulbs which I had to return as they were the incorrect type.
It took several emails before I got a response with instructions on how to return them.
I have had confirmation that they have been delivered back to the company, but, despite further emails from me asking about the refund, I have had no response.
I have tried ringing them, but the telephone number on the website reports a technical fault.”
“The item I ordered couldn’t be located in the warehouse. I received an offer of an alternative but when I responded I received no reply despite chasing on numerous occasions. Not good customer services”
“Bought some sockets and switches, one was faulty so I messaged asking how to send back for an exchange, I got no answer so messaged again a few days later, still no response, very poor customer service, I will be returning all products for a refund and buy from somewhere else”
“Stated on website product was in stock, no advisory email to say it was not, no contact whatsoever - but took my money.
I had to email (got no response) then called twice to actually get answers - very unprofessional service. Cost me contractor downtime due to lack of product
However, nice shades”
“Extremely unhappy with their service. On returning my order which was not as described they denied they had received all items which they had sent and in hindsight I should have taken photographs and kept my return receipt but they failed to refund me in any way. Just be careful when ordering from this company.”
“Have bought from this company before and always been pleased with the quality, efficency and price from them and the same this time. the products arrived very quickly and were well packed. Could not ask for more”
“My pack of 10 light bulbs arrived with one broken. I rang the company next day and was told to email with a photo which I did the same day. No acknowledgement for 7 days, so I rang and was told a replacement would be sent. No delivery for 9 days, so I rang again, same promise. No delivery for 18 days, so,guessing they had no interest in replacing the broken bulb, I rang and suggested a refund for it to my credit card.
I would be unlikely to use this company again, as customer care is obviously not a priority.”
“I tried all the local shops to get these 60 dimmable bulbs, but could not get them - they all said go on the Internet. Well, thank you. They are perfect and a great price for 4 bulbs. They were packaged well and delivered quickly. Will definitely use this company again.”
“Very poor communication, mistakes made with the order, delayed my whole job unfortunately. Giving 2 stars because for 1 they would basically have to take my money and not send anything in return”
“A great company to shop from. Delivery is always tracked and you are kept up to date at all times. I've always been happy with lights....they are safely packed and in perfect condition. I have purchased from them more than once and will definitely continue. I have no problem recommending this company.”
“2 weeks too arrive. Loads of phone calls made by myself. No customer service had to speak to the warehouse man who made contradicting excuses. Finally arrived and the finish on the light was extremely poor with the lacquer finish bubbling. Phoned again and was told by warehouse man to send photos and they would send another. Surprise no response to the photos or the emails I sent. I wish I had red the reviews left by other people as I would not of ordered. Please do not order, if you do you were warned. To this day I have not heard a thing. APPALLING COMPANY.”
