The Rugs Reviews

Name: The Rugs
Address: 4 Union Street, Barnet, Barnet
Rating: 4.61

4.6 Rating 2,657 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,657 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

4 Union Street, Barnet
Barnet
EN5 4HZ

Write Your review

Tell us how The Rugs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Rugs 5 star review on 26th April 2025

583

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, good quality, and easy to clean. Definitely recommend getting the rug with the dunelm rug gripper. It's not the thickest rug, but I wasn't expecting it to be from the photos. I didn't buy the rug gripper, I got the rug gripper mat from Dunelm instead and it really helps the rug flatten down as when the rug arrives it's so bumpy and lumpy! Very happy with the rug for the price though. And delivery was fast.”

Helpful Report

Thank you for your review! 😊 We're glad you're happy with the rug’s quality, price, and fast delivery. When first laid out, the rug can be a bit bumpy, but it will settle over time. Enjoy your purchase! 🏡✨

“Rug as seen in photo .Delivered within time scale.”

Helpful Report

Thank you for your review! 😊 We're delighted to hear that the rug met your expectations and arrived on time. Enjoy your purchase! ✨

“Rug was perfect for my kitchen. The only complaint I have is that the delivery was made the day before I requested to a neighbour's house who I do not 'get on' with.”

Helpful Report

Thank you for your feedback! 😊 We're thrilled the rug is perfect for your kitchen! However, we truly regret the delivery issue and any inconvenience it caused. Your satisfaction is our priority, and we appreciate your input in helping us improve! 💙

“Love my new rug and quick delivery”

The Rugs 5 star review on 24th March 2025

Helpful Report

We're so glad to hear that you love your new rug! 😊 Enjoy, and thank you for your support!

“Very happy”

Helpful Report

We're delighted to hear that you're happy with your purchase! 🥳 We look forward to serving you again soon. 😊

“We love our new rug, fits perfectly, great colour.”

The Rugs 5 star review on 19th March 2025

Helpful Report

Thank you for your fantastic review! We’re delighted to hear that your new rug is exactly what you were looking for and that the quality met your expectations 😊 We’re here if you ever need anything else and can’t wait to help with your next purchase!

“The rug was lively and good quality. Unfortunately i had ordered the wrong size & needed to return it, this was relatively easy and i will definitely order s latger one from The Rugs.😊”

Helpful Report

We truly appreciate your recommendation! It’s fantastic to hear that you’re pleased with the rug quality, and our customer service 😊 We’re always here to assist you, and we look forward to helping you again in the future!

“Would highly recommend- excellent delivery time - great product.”

Helpful Report

Thank you for your wonderful feedback! It’s so rewarding to hear that you’re happy with our service and products 😊 Your satisfaction is our top priority, and we’re always here to ensure you have a great experience. We appreciate your business and look forward to assisting you again soon! 😊

“Love my new rug so easy to keep clean with having 3 dogs and if it gets too dirty I just take it to the laundrette as it’s too big to go in my machine as I ordered a bigger one I will definitely be buying another when I need one and highly recommend to fellow animal lovers”

The Rugs 5 star review on 17th March 2025

Helpful Report

Thank you so much for your kind words and for sharing this lovely photo! 😊 We're delighted to hear that your rug is working so well for you and your furry friends. It’s great to know that it's easy to maintain and perfect for a pet-friendly home. 🐶🐾 We truly appreciate your recommendation and look forward to serving you again in the future. Enjoy your rug! ✨

“Great rug and fast delivery Looks lovely in my dining room”

Helpful Report

Thank you for your kind review! We're delighted to hear the rug looks lovely in your dining room. Enjoy! 😊

“Love love my rug great quality. Quick delivery . Definitely order again when I need another rug.”

Helpful Report

Thank you so much for your kind words! 😊 We're delighted to hear that you love your rug and that you were happy with the quality and delivery. We look forward to serving you again when you need another one! 🏡✨

“Disappointed with quality of rugs I ordered.”

Helpful Report

We're sorry to hear that you’re not satisfied with your rugs. Customer satisfaction is our priority, and we’ve already reached out to assist you. We're currently awaiting your response and would love to help resolve this for you. Please feel free to get in touch anytime! Kind Regards, THE RUGS

“Enjoyed ordering from The Rugs. Placing orders was easy, dispatched on the same or next day for next day delivery. I had a query, which was addressed very quickly. Thank you The Rugs!”

The Rugs 5 star review on 11th March 2025

Helpful Report

Thank you for your lovely review! We're so glad you had a great experience with us. Enjoy your rug! 😊

“Beautiful rug fast delivery”

Helpful Report

Thank you for your kind words! We’re delighted to hear that you love your rug and that it arrived quickly. Enjoy! 😊

“Easy to order, quick deliver and wonderful quality rug. I love it! Highly recommend.”

Helpful Report

Thank you for your kind words! 🌟 We’re thrilled to hear you’re happy with your rug and our service. Enjoy your purchase, and we truly appreciate your recommendation! 😊✨

“The fastest delivery and excellent returns process. Sadly the rug we ordered didn’t suit our space but quality was excellent and I’d definitely order from this company again.”

Helpful Report

Thank you for your kind words! We're glad you had a smooth experience with us. Hopefully, we'll find the perfect rug for your space next time! 😊

“Very good quality, fast delivery, extremely satisfied,going to buy one more to replace older carpet”

Helpful Report

Thank you for sharing your fantastic video review! 🎥✨ We're so glad you're happy with the quality and fast delivery. Enjoy your new rug, and we can't wait to serve you again! 🏡💖

“I absolutely love my rug”

The Rugs 5 star review on 4th March 2025

Helpful Report

We're so happy to hear that you love your rug! 🥰✨ It looks absolutely beautiful in your space! Thank you for sharing. 💕

“Lovely rugs - pet friendly and easy to clean. Looks like jute but easier to maintain. Soft underfoot.”

The Rugs 5 star review on 1st March 2025

Helpful Report

Thank you for your wonderful feedback! It’s so rewarding to hear that you’re happy with our products 😊 Your satisfaction is our top priority, and we’re always here to ensure you have a great experience. We appreciate your business and look forward to assisting you again soon! 🙌

“Fast delivery and great customer service. Would definitely recommend”

Helpful Report

Hi Hannah, We truly appreciate your recommendation! It’s fantastic to hear that you’re pleased with the shipping speed, rug quality, and our customer service 😊 We’re always here to assist you, and we look forward to helping you again in the future!

The Rugs is rated 4.6 based on 2,657 reviews