The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,750 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,750 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

Write Your review

Tell us how The Rugs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely rug great quality as always.”

Helpful Report

Thank you for your wonderful review! It is great to know you are enjoying the quality of your rug. We truly appreciate your continued support and look forward to serving you again soon. 😊

“great item and fantastic price”

Helpful Report

Thank you very much! We’re delighted you’re happy with the item and the price. 😊

“Quick delivery , good product and price”

Helpful Report

Thank you for your great feedback! We're glad to hear you were happy with the quick delivery, product, and price!

“The ordering process was quick and simple!”

Helpful Report

“Beautiful rug , I got lots of compliments with the way rug looks , Many thanks!”

Helpful Report

“Super fast delivery and honestly my new rug is so soft !!! I’m in love”

Helpful Report

“I am delighted with the rug. It looks great in the dining area. It took a couple of days to settle down once it was laid out. I would highly recommend. It was easy to order and it was delivered within the time frame. It was also good value for money as we bought it during the sale.”

Helpful Report

“Ordered wrong colour, they cancelled it while it was on the delivery van, they changed the colour n i got it the next day, absolutely brilliant. The rug is gorgeous also”

Helpful Report

“Great service and the rug looks great 👍”

Helpful Report

Thank you for your kind words! We are delighted to hear you are happy with both the service and the rug.🥰

“Great rugs and speedy service. Have now bought two rugs and about to buy another.”

Helpful Report

Thank you for your wonderful feedback! We are thrilled to hear you are happy with the rugs and our speedy service. We look forward to helping you with your next purchase!✨

“Excellent value for money”

Helpful Report

Thank you for your review! We are happy to hear you feel the product offers excellent value.🥰

“Delighted with the rugs so I am going to order another for kitchen.”

Helpful Report

Thank you so much for your wonderful feedback! We are delighted to hear that you are happy with your rugs and that you are planning to order another for your kitchen. We look forward to helping you with your next purchase!✨

“Happy with rug I purchased. It looks exactly as it did on the photos and is a nice feature in my room. For the price I paid it is good quality.”

Helpful Report

Thank you for your kind feedback! We are delighted to hear that the rug looks just as you expected and has become a lovely feature in your room. It is great to know you are happy with the quality and value. We truly appreciate your support!😊

“Very happy with service and delivery. Highly recommend”

Helpful Report

Thank you so much for your kind feedback! We’re thrilled to hear you’re happy with our service and delivery. Your recommendation means a lot to us! 😊

“A gorgeous rug. Really nice quality for the price.”

Helpful Report

Thank you so much for your lovely feedback! We're delighted to hear you’re happy with the rug and its quality. It looks fantastic – thank you for sharing the photo! 😊

Thank you very much for your wonderful review! We are so pleased to hear you love the quality of the rug. It looks beautiful in your photo—thank you for sharing!✨

“The rug itself was good but I've never experienced such awful service in terms of delivery. Would definitely not order again.”

Helpful Report

We are very sorry to hear about the delivery experience and truly appreciate your feedback. We have reached out to you directly to discuss the matter and assist further. Your experience matters to us, and we are always working to improve our service.😊

“Ordered rug and promptly advised dispatched. Got an email to say being delivered and then courier says delayed. Only on contacting The Rugs few days later advised lost by courier and no stock left and money would be refunded. Disappointed!”

Helpful Report

We dispatched your order on time, but unfortunately the courier lost the item during transit. We have contacted you directly to assist and improve your experience. Thank you for your understanding, and we remain committed to providing better service in the future.😊

“Definitely recommend the rug. Quality is amazing”

Helpful Report

We’re thrilled to hear you’re happy with your rug 😊 Thank you so much for your recommendation—it means the world to us 🙌 We’re always here if you need any further assistance and look forward to serving you again!

“Lots of choices, different sizes, designs and colours”

Helpful Report

“Absolutely love the rugs”

Helpful Report

The Rugs is rated 4.6 based on 2,750 reviews