The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing rug thick and good quality! At a brilliant price. Will definitely purchase again.”

Helpful Report

“I bought a rug (obviously 😂) from here but to me it wasn’t good value for money! Yes I know it had 50% off so for a rug it was kind of cheap as the price of rugs go. I think I’ll take more notice of the descriptions on my next purchase (if there’s one?) I enquired about returning the rug and to be fair to them they offered me a 15% refund if I kept the rug so as to not go through the hassle of returning it for the company and myself. I thought that was a very generous offer from them!!! I’ll be taking that offer once I find my email for it???? Useless I know but I think I’ve deleted it so that’s my own fault!!!”

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“Although the rug was not what I wanted due to its size, the quality was of high standard.”

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“I did look to find out where I could leave feedback 🙂. I purchased 2 washable rugs (different designs) and I have to say I absolutely love them both.. they wash and look and feel like new, superb for anyone that has a poorly pet ( highly recommended here). But great all rounders too. Here they have a customer for life. Many thanks 😊”

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“The rug looks lovely down and considering the price does not look cheap! We have not washed it yet so cannot comment on how well that goes.”

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“Very happy with price, service & delivery! Really couldnt ask for more”

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“My new rug looks lovely and it’s washable,which is great as I have two dogs.”

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“Really happy with this rug, so much better quality than those available in the diy stores, while still being reasonably priced. It looks so nice on our new deck”

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“I ordered 2 rugs which are great quality and are true to the picture. Shipping was next day and had a email to advise of time slot. Would definitely order off this company again.”

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“Good quality for the price, does the job.”

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“Super quick delivery (within 3 days after order was placed). Love the material for outdoor deck. I have a dog and high traffic area and the rug could copy well. Just use hose for any muddy paws or dirt. It’s very quick to dry as well!”

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“Really pleased with the quality and look of this rug, plus a great price. Speedy service from seller too.”

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“It looks great, I love it! I would highly recommend this rug.”

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“Quality is good but not as good as it looks in the photo, does the the job though, I do highly recommend some rug grippers though, as the bottom of the rug has nothing to keep it stable, so not for the elderly.”

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“I Loved the look of this rug and bought it specifically to go with our new patio furniture, located in a gazebo.It looks gorgeous, however it’s not really suitable for outside use as advertised.I thought it maybe a bit water repellent but instead it absorbs moisture and just sits in the rug even in a light shower .So had to be dried out in the sun. So if there is rain forecast …bring in the rug!”

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“Great service”

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“Lovely quality product and excellent service”

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“Fabulous great idea! ,I buy at least 5 rugs a year because I have two dogs not anymore,just pop it in the washing ,yipee”

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“I love The Rugs website. Easy to navigate and find exactly what I wanted. Ordering was a breeze and delivery was fast. I was also given the option to spread the payment over three months at no extra cost, which is very helpful in the current financial climate!”

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“Lovely quality rug Good delivery Really pleased”

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The Rugs is rated 4.6 based on 2,751 reviews