The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,750 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,750 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two rugs, arrived next day but unfortunately had to return due to poor quality. I’d say they’re more of a mat than a rug. Definitely not as advertised or value for money.”

Helpful Report

Hi Katie, Thank you for your feedback. We regret to hear that the rugs did not meet your expectations. We have received your return and issued a full refund. We contacted you to assist you further, but unfortunately, we did not receive a response. If there is anything else we can assist you with, please don’t hesitate to reach out. Your experience is crucial to us. We are always here to help! Kind regards, THE RUGS

“Lovely rug same as the picture brilliant prices, speedy delivery.”

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“Easy to order, good price & even better with the discount code, delivered free & on time the next working day, love the rug! Question: Weve had it for just over a week but it still has horizontal bumps. How can we get rid of them and make it totally flat please?”

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“Absolutely perfect.”

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“Quickly delivery, good price and good quality.”

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“Excellent!”

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“Lovely rug! It works really well with the alcoves which are exactly the same colour”

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“The website is easy to use with lots of photos and wasn't a complicated checkout procdure. It also arrived within 48 hours which was great!”

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“Lovely rug we have got it outside soft on feet 😍”

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“I purchased a rug for my lounge, the arrival was quick , the rug is outstanding, it’s beautiful The quality is so good Thank you”

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“Good quality and very quick delivery. So happy with my new rug.”

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“Refunded part of my payment due to rug not being as expected. Quick response from customer services”

Helpful Report

Hi Karen, Thank you for your feedback. We are truly sorry the rug did not meet your expectations, However, we are glad our customer service team could assist you quickly. Your satisfaction is very important to us, and we appreciate your understanding. If you need any further assistance or have any additional feedback, please don't hesitate to reach out. Kind regards, THE RUGS

“Beautiful rug, great price and well packaged.”

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“Thinner than i thought but beautiful rug”

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“Absolutely gorgeous rug,soft warm and makes my room look just how i imagined. Had a slight hiccup will delivery which the company help with very quickly considering it was not their fault. Definitely recommend.”

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“This company are very good. They have a good choice of rugs. It is very easy to order online and delivery was very quick.”

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“I love this rug!!! The colours are great and it is very fluffy. Easy to match things with.”

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“Ordered around lunchtime one day and arrived morning next day. The rug is exactly what I was looking for and the quality is amazing. I will definitely be ordering again.”

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“Very happy with our rug. Excellent delivery, value and quality. Definitely recommend!”

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“Excellent rug at a very good price..... Shame our puppy ate a corner of it already!🤣”

Helpful Report

The Rugs is rated 4.6 based on 2,750 reviews