The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,750 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,750 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality ended up buying 2”

Helpful Report

“Originally purchased the smaller size, loved the design and wanted the bigger one. Brilliant value for money well packaged for delivery and really good quality rug for the price”

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“Great service!!!”

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“I hunted high and low for a rug and I admit was apprehensive about buying online. I came across The Rugs after seeing an ad on Instagram for the exact rug I was looking for and it’s absolutely perfect. Great value for money, great delivery/courier service and as is exactly as described on the website! Love it and would definetely order again!”

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“I am totally delighted with my rug which has transformed my lounge floor. Even better it was very reasonably priced and delivery was fast and efficient. Just wish I had more space for more lovely rugs! I shall definitely recommend this business to my friends. Thank you for the excellent service. It’s so refreshing to have an experience that lives up to expectations.”

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“I bought four different sizes of grey rugs to use all over my bedroom. The quality is fantastic and I really like how the grey rugs look like in my room. I'd definitely buy from here again in the future. Have to add that my kitty loves them too.”

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“Nice quality rug and underlay with quick delivery. Good customer communication.”

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“The quality of the rug is not what expected, I did request return and although sent two emails no response received. Very poor service.”

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Hi Barbara, Thank you for your review. We are sorry for your experience. We responded to your emails twice but we have not heard back from you for a while. The emails we sent you may be in your junk/spam box. We also sent you an SMS to help you with the return process. We are happy to announce that we arranged a free collection to receive the item for a full refund and helped you with the return process. We are always here to help! Kind Regards, THE RUGS

“Perfect colour exactly as shown and fits perfectly too. Extremely happy with my purchase. Many thanks”

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“Lovely rug. The value for money is amazing. Very fast delivert”

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“The rug is excellent for the price”

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“Excellent value for money. Beautifully muted colours and exactly what I was looking for.”

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“Very pleased with rug, great value, and delivered on time”

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“Lovely rug for our new utility room to fetch muddy paws & feet.”

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“Beautiful rugs, which have given our tired patio a stylish lift for the summer! The delivery was very efficient and the packaging was great too, not too fussy but everything was well protected.”

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“Love it!!! Great price! Swift delivery! Ordered bigger as price was so good!!”

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“Colours exactly as advertised - looks good in my kitchen. Excellent price and quick delivery. Very pleased would highly recommend”

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“Really nice and soft, looks lovely and clean. I've always bought shag pile rugs, which look lovely at first, but end up horrible and a are a nightmare for things getting stuck! I haven't attempted washing this one yet, however it's very light, but it doesn't slip at all on my flooring. Very impressed”