The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,750 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,750 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great variety, very reasonably priced and really quick delivery,”

Helpful Report

We’re thrilled to hear you’re happy with your rug, the price, and the delivery speed! Thank you so much for your recommendation—it means the world to us. We’re always here if you need any further assistance and look forward to serving you again 😊

“Fabulous quality, true to description, excellent delivery. The rug Montana is absolutely superb in terms of quality, look and colour. Highly recommended.”

Helpful Report

Thank you for the fantastic review! We’re so happy to hear you’re pleased with your rug and that delivery was quick. We look forward to assisting you again in the future! 😊

“very quick delivery even though worng rug size was delivered out. i did not open package due to this but could tell was good quality, just a shame i coulnt have a good look. rug has been sent back (easily done) once refunded i will deffo be ordering again (hopefully right size appears”

Helpful Report

Thank you for your kind words! We’re thrilled to hear that the product made such a positive impression. We will definitely help you with a speedy refund. We are here for you anytime you need us. We hope you enjoy your rug for years to come! 😊

“Absolutely lovely rug for the garden Only issue is if it gets wet it takes 2 days in bright sunshine to dry”

Helpful Report

Thank you for your lovely review! 🌿 We're so glad you're enjoying your garden rug. Due to the UK’s cooler and damp climate, outdoor rugs can take a bit longer to fully dry—even in sunshine. We really appreciate your understanding and feedback! 😊

“This rug is perfect, looks great and is of good quality Delivery was fast too.”

Helpful Report

Thank you for your kind words! We're delighted you're happy with your rug and the fast delivery! 😊

“Really happy beautiful rug”

The Rugs 5 star review on 31st March 2025

Helpful Report

We're so glad you love your rug! Enjoy! 😊

“Lovely vibrant outdoor rug for u see my pergola in garden. Really pleased with quality and colour.”

Helpful Report

Thank you for your wonderful review! 😊 We're delighted to hear that you love the vibrant color and quality of your outdoor rug. It sounds like a perfect addition to your garden! 🌿✨🏡

“Looks amazing!”

Helpful Report

Thank you! 😊 We're so glad you love it! Enjoy your rug! 🏡✨

“The delivery was prompt and the carpet I ordered was absolutely perfect in size and in quality.”

Helpful Report

Thank you for your wonderful review and for sharing the video! 😊 We're so glad to hear that the delivery was prompt and the rug is perfect in both size and quality. Enjoy! 🏡✨

“Great service . Lovely rug”

Helpful Report

Thank you for your kind words! 😊 We're delighted you’re happy with both the service and the rug. Enjoy! 🏡✨

“This was a replacement rug. It's the same as my original which I loved but this one was a third of the price. I bought the first one 20 years ago. Superb quality and service . Thank you very much. X”

Helpful Report

Thank you for your lovely review! 😊 We’re so glad to hear that you love your new rug just as much as the original. It’s wonderful to know it has stood the test of time! Enjoy, and thank you for your support. ✨🏡

“Love the rug. Exactly as described.”

Helpful Report

Thank you for your review! 😊 We're so glad to hear you love the rug and that it met your expectations. Enjoy! 🏡

“Both rugs are lovely & just what I wanted.. good quality & great price..”

Helpful Report

We're delighted to hear that you love your rugs! 😊 Thank you for your kind words—we hope you enjoy them for years to come! ✨

“Good price, good quality, and easy to clean. Definitely recommend getting the rug with the dunelm rug gripper. It's not the thickest rug, but I wasn't expecting it to be from the photos. I didn't buy the rug gripper, I got the rug gripper mat from Dunelm instead and it really helps the rug flatten down as when the rug arrives it's so bumpy and lumpy! Very happy with the rug for the price though. And delivery was fast.”

Helpful Report

Thank you for your review! 😊 We're glad you're happy with the rug’s quality, price, and fast delivery. When first laid out, the rug can be a bit bumpy, but it will settle over time. Enjoy your purchase! 🏡✨

“Rug as seen in photo .Delivered within time scale.”

Helpful Report

Thank you for your review! 😊 We're delighted to hear that the rug met your expectations and arrived on time. Enjoy your purchase! ✨

“Rug was perfect for my kitchen. The only complaint I have is that the delivery was made the day before I requested to a neighbour's house who I do not 'get on' with.”

Helpful Report

Thank you for your feedback! 😊 We're thrilled the rug is perfect for your kitchen! However, we truly regret the delivery issue and any inconvenience it caused. Your satisfaction is our priority, and we appreciate your input in helping us improve! 💙

“Love my new rug and quick delivery”

Helpful Report

We're so glad to hear that you love your new rug! 😊 Enjoy, and thank you for your support!

“Very happy”

Helpful Report

We're delighted to hear that you're happy with your purchase! 🥳 We look forward to serving you again soon. 😊

“We love our new rug, fits perfectly, great colour.”

The Rugs 5 star review on 19th March 2025

Helpful Report

Thank you for your fantastic review! We’re delighted to hear that your new rug is exactly what you were looking for and that the quality met your expectations 😊 We’re here if you ever need anything else and can’t wait to help with your next purchase!

“The rug was lively and good quality. Unfortunately i had ordered the wrong size & needed to return it, this was relatively easy and i will definitely order s latger one from The Rugs.😊”

Helpful Report

We truly appreciate your recommendation! It’s fantastic to hear that you’re pleased with the rug quality, and our customer service 😊 We’re always here to assist you, and we look forward to helping you again in the future!

The Rugs is rated 4.6 based on 2,750 reviews