The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,750 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,750 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have 4 dogs and 3 children I wanted a rug that I could chuck in the washing machine Really pleased with our rug I am going to order another one”

Helpful Report

Thank you so much for your wonderful review! We're thrilled to hear that your rug is holding up so well in a busy home with kids and pets. We truly appreciate your support and are delighted that you’re ordering another one! 🥰🐾👶

“Works brilliantly with an underlay. Low pile but works for us as it allows us to open the room doors without creasing the rug. Helps make the tiled floor less cold!”

Helpful Report

Thank you for your feedback! 😊 We're glad to hear the rug works perfectly with your underlay and helps keep your space cozy. Enjoy! 🏡✨

“Ordered a rug for my living room but sadly did not suit, cannot fault the service and customer care they were brilliant 🤩”

Helpful Report

Thank you for your kind words! 😊 We're sorry the rug didn't suit, but we're delighted to hear you were happy with our service. Let us know if we can assist you in finding the perfect one! ✨

“Everything we wanted, and at a sale price.”

Helpful Report

Thank you for your review! We're delighted you found exactly what you wanted—especially at a great price! 😊

“Extremely pleased with Rug, Very prompt delivery”

Helpful Report

Thank you for your review! We're happy to hear the rugs served their purpose—enjoy your refreshed space! 😊

“Rugs really nice, but won't lie flat”

Helpful Report

Thank you for your feedback! We're glad you like the rug. If needed, we’d be happy to share some tips to help it lay flat. Please feel free to contact us anytime you need ✨

“Wanted to change the look of our kitchen in readiness of having new flooring laid so 2 rugs served the purpose”

Helpful Report

Thank you for your review! We're glad the rugs helped refresh your kitchen—hope they complement your new flooring perfectly! 😊

“Great quality, great price all on top of great selection of patterns available! Extremely happy with this purchase! Also very much cat approved so far!”

Helpful Report

Hi, Sounds like you are really happy with your purchase! Great quality, great price, and it’s cat-approved—that’s a win all around! 😸 Thanks for sharing your experience! Kind Regards, THE RUGS

“easy to use site, good delivery and rugs just as described and perfect. Great quality will definately use The Rugs again”

Helpful Report

We’re delighted to hear that you had such a positive experience! Your satisfaction is our top priority, and we’re so glad we could meet your needs. Thank you for choosing us, and we hope to serve you again soon. 🤗✨

“Beautiful rug! Matches mt decor perfectly!”

Helpful Report

Dear Linda, Thank you for your kind words! We're so happy to hear that your rug matches your decor perfectly. Wishing you many happy moments with it! Kind Regards, THE RUGS

“Loved my rugs. Gorgeous quality. Super fast delivery! Great value for money! I’ve had compliments on them already. Thank you so much!!”

Helpful Report

Dear Danielle, Thank you for your kind words! We’re delighted to hear that you’re pleased with the quality, delivery, and value of your rugs. It’s wonderful to know they’ve already received compliments! We truly appreciate your support! Kind Regards, THE RUGS

“I'm very happy with the Beautiful rug thankyou”

Helpful Report

Dear Marion, Thank you for your kind words! We're so pleased to hear that you're happy with your new rug. Enjoy it in your space! Kind Regards, THE RUGS

“Great experience shopping here! Fast and free delivery made everything super convenient, and the customer service team was really helpful and responsive. The quality of the rug is great for the price.”

Helpful Report

Hi, Thank you for your kind words! We're delighted to hear that you had a great shopping experience and found our service convenient and helpful. It’s wonderful to know you're happy with your rug's quality. We truly appreciate your support! 😊 Kind Regards, THE RUGS

“Great products & service as always - Thanks 'The Rugs'.”

The Rugs 5 star review on 12th February 2025

Helpful Report

Hi, Thank you so much for your lovely feedback! We're thrilled to hear the mat is perfect for your porch. Please let us know if you need any assistance, we are always here to help! Kind Regards, THE RUGS

“Natural jute rug 5300N - Beautiful rug with diamond woven patterns, feels great underfoot.”

Helpful Report

Dear Gloria, Thank you for your kind words! We're delighted that you love your purchase and appreciate its beautiful design and comfort. We hope it brings warmth and style to your home for years to come! Kind Regards, THE RUGS

“I love my rug, colourful and looks to be hard wearing ☺️ very happy 😊”

Helpful Report

Hi Gill, Thank you for your lovely feedback! We're so pleased to hear that you love your rug and find it both colourful and durable. Wishing you many years of enjoyment! 😊 Kind Regards, THE RUGS

“Prompt, beautiful rug, I choose the wrong colour. The return and refund process was amazing 👏 I have ordered another rug.”

Helpful Report

Hi Donna, Thank you for your kind words! We’re thrilled that you’re happy with the quality of your purchase and that our customer service met your expectations. Your satisfaction is our goal, and we’re always here if you need anything further. Thanks again for your support! Kind Regards, THE RUGS

“Excellent product defo will buy again soon”

Helpful Report

Hi, Thank you for your wonderful feedback! It’s so rewarding to hear that you’re happy with our products. Your satisfaction is our top priority, and we’re always here to ensure you have a great experience. We appreciate your business and look forward to assisting you again soon! Kind Regards, THE RUGS

“Arrived promptly Good value doormat Good quality”

Helpful Report

Hi Kathleen, Thank you for your wonderful feedback! It’s so rewarding to hear that you’re happy with our service and products. Your satisfaction is our top priority, and we’re always here to ensure you have a great experience. We appreciate your business and look forward to assisting you again soon! Kind Regards, THE RUGS

“I am loving the rug it is exactly what l ordered . It's fluffy and very nice”

Helpful Report

Hi, Thank you for your wonderful review! We're so happy to hear that you love your rug and that it’s exactly what you ordered. Enjoy the fluffiness, and we appreciate your support! Kind Regards, THE RUGS

The Rugs is rated 4.6 based on 2,750 reviews