The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my purchase”

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“Love the product great price and quick delivery can't fault it”

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“Very quick service. Very well wrapped and instructions to take care of your new rug. Really happy with the rug.”

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“Good price Beautiful rugs”

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“Love my new rug”

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“Very nice product”

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“Exactly the design I want light weight, washable and good colour match.”

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“The wrong size rug was sent, returned and now waiting for refund.”

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“This rug was just what we were looking for. It fitted nicely and the quality was very good for the money we paid.”

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“Perfect. Easy ordering service and good quality.”

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“Delivery kept getting postponed however rug looks amazing”

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“Excellent quality and easy shipping and delivery. Driver contacted before delivering..the rug is perfect in size and thickness”

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“Rug was as we expected wanted something hard watering but not too fluffy so easy to clean especially with grand kids very happy with it.”

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“Easy and quick delivery. Item not fully as described (had definite blue tones when sold as brown), otherwise very happy”

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“Rug is lovely colour & quality. Next day delivery. Really pleased with my purchase.”

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“Purchased 2 and are exactly what I wanted and as advertised”

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“Always been unsure when ordering on line as goods don't seem to be the same as in pictures. However I was surprised I would have paid much more in the shops. It was exactly what I expected”

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“Excellenr product and customer service. I received a wrong order , when I contacted live chat , my order was replaced and arrived very quickly in time.overall very satisfied customer.”

The Rugs 5 star review on 29th November 2023

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“DX Express are the courier used. Have waited in 4 different days and it still hasn’t been delivered. Absolutely furious.”

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Hi Lorna, Thank you for your review. Again many apologies for the inconvenience caused by the courier company. Due to the big discount period, disruptions also occurred in cargo companies. However, we are so glad to hear that you received your order. (upon your confirmation) Thank you for your kindness and understanding. Kind Regards, THE RUGS

“I was unsure if I should order from here with all the negative reviews but I'm so glad I did, the rug I had was great quality, I'm so pleased with it and the price was very good also fast delivery”

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The Rugs is rated 4.6 based on 2,751 reviews