The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

Write Your review

Tell us how The Rugs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug is so lovely and perfect for our living room. Even though it's not as thick as I expected, it is soft, so I'm happy!”

The Rugs 5 star review on 6th December 2023

Helpful Report

“Rug came really quickly. Packaging was a bit damaged but rug inside was fine.”

Helpful Report

“Good quality and good price 👍 Recommend everyone”

Helpful Report

“Rug arrived after multiple cancelled delivery dates by the delivery firm. Rug also arrived marked. I did tell customer services but the response was thanks for letting us know. Not great all in all.”

Helpful Report

Hi Katie, Thank you for your review. We sincerely apologize for the delivery delay caused by the Black Friday sales rush and for the inconvenience of receiving a stained product. We have reached out to you to compensate for your experience. If you kindly reply to us we would love to address any issues. Your experience is crucial to us. Thank you for your understanding. Kind regards, THE RUGS

“Amazing price after shopping around, soft and exactly how it looks on the pictures!”

Helpful Report

“I absolutely love my rug, it's huge, beautiful and so reasonably priced. Super fast delivery too, thank you!”

Helpful Report

“Excellent rug hard wearing great price quick delivery”

Helpful Report

“I haven’t received the correct rug yet and am still waiting for it to be delivered so when will that be?”

Helpful Report

Hi Barbara, Thank you for your review. Due to the workload caused by Black Friday sales, there can be delays in deliveries and responses. Please accept our apologies for your experience. We understand the importance of your order and are committed to ensuring a swift resolution. Thank you for your patience and understanding. Please feel free to contact us anytime. Kind Regards, THE RUGS

“EDIT: After 3 weeks, failed attempts to deliver, several emails back and forth and a carpet lost in transit and then re-ordered, I have finally received my carpet and it is indeed beautiful. I have to say The Rugs customer service was very responsive to my emails and did sort the issue in the end. I have given 3 stars as their courier service is very unreliable but it is not a reflection on the quality of the carpet which is 5 stars. Patience is required when ordering and I am happy to have received the carpet in the end :). It is a shame that this company doesn't sort out their dispatch and courier problems. I have now been waiting 12 days for my rug and despite receiving emails that it is on its way, it seems to have been lost. I have now asked for a replacement to be sent but nothing has been confirmed yet. I am sure the rug will be lovely if I ever get it!! Hoping to get a replacement as I am sure a refund is going to be a challenge from this company :(”

Helpful Report

Hi Isabelle, Thank you for your review. We sincerely apologize for the delay in receiving your rug and any inconvenience caused. We want to assure you that a replacement has been confirmed, and the tracking number has been shared with you. You can expect the rug to reach you soon. We understand the importance of your order and are committed to ensuring a swift resolution. Thank you for your patience and understanding. Please feel free to contact us anytime. Kind Regards, THE RUGS

“Well made and well packaged. Good value for money. Colour true to picture.Still waiting for creases to flatten out but on a cold floor.”

Helpful Report

“Arrived on time. Quality good.”

Helpful Report

“Good quality rug, lived up to the reviews”

Helpful Report

“Really pleased with the colour. Just what I was looking for. I was looking for a large bathmat, and this looks just right, and is washable. The only problem was with delivery. It basically went missing. Wasn’t easy to contact anyone, but finally a chat box acted on the issue. Then it was delivered efficiently a couple of days later.”

Helpful Report

“Very quick sending and good quality”

Helpful Report

“Rugs are not bad, colours are bit dull but design is quite clear, though I have not used it yet. I ordered both the sizes, a rectangle shape and circle but both have delivered as rectangles shape.”

Helpful Report

Hi Sunita, Thank you for your review! Please accept our apologies for the inconvenience. We contacted you to address this issue promptly. If you can kindly reply to us, we will do our best to compensate your experience. Please feel free to contact us anytime. We are always here to help! Kind Regards THE RUGS

“I haven’t received my delivery yet!!! Rebooked delivery but each time get a text that they are unable to deliver. Have sent two email to The Rugs and no response!”

Helpful Report

Hi Asma, Thank you for your review. Due to the workload caused by Black Friday sales, there can be delays in deliveries and responses. Please accept our apologies for your experience. It seems the consignment has been delivered safely on the same day. Please feel free to contact us if you need further assistance. Kind Regards, THE RUGS

“Ordered a rug, said it would be next day delivery. Waited a week- knew things could be late in the run up to Christmas. Contacted the company who then inform me that the rug is not going to be delivered and a refund issued. Apparently the rug isn't in stock now. Check online, says it's still in stock. Inquire why I can't have the rug that is in stock. The reply is that what is online is not a true reflection of the stock and they have sold out. Absolute joke, will not be ordering from here again and definitely not recommending to anyone.”

Helpful Report

Hi Ceri, Thank you for your review. We apologize for the inconvenience with your order and the miscommunication about stock availability. Unfortunately, the selected rug is sold out due to unexpected demand. We understand your disappointment and would like to offer a discount on your next purchase as a gesture of goodwill. We appreciate your understanding. Kind Regards, THE RUGS

“Very happy with the rug and the service. Reasonable pricing aswell.”

Helpful Report

“Really pleased with the quality of these rugs , brought two for my hall . Would certainly recommend”

Helpful Report

“Lovely rug. Looks more expensive than it cost. Very happy 😊”

Helpful Report

The Rugs is rated 4.6 based on 2,751 reviews