The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product. Rapid delivery. Very happy with service”

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“I searched a while for a good quality rug for a price I could afford and am glad I found The Rugs. My rug arrived quickly, was well packaged and is of great quality, especially for the price I paid. I would definitely buy from The Rugs again.”

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“Happy with the purchase. The rug selected was for outdoor purposes but we decided to use it indoors as it looks absolutely amazing! Great quality, fast delivery. Definitely recommend it!”

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“. Quick delivery”

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“Very happy with the size colour and quality”

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“The rug doesn’t lay flat… the edges turn up. Emailed my dissatisfaction to customer service with photos, was told this is normal!”

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“I do like the rug, looks very nice in my living room. Only issue is that the rug is very thin and not that comfortable but I did expect that considering the price 😊”

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Hi Thanks for your feedback. We are sorry to hear about your experience. We have contacted you by email to get more information and help you further. If you can kindly reply to us, we will do our best to compensate your experience. Regards The Rugs

“Rug is ok not the best quality, but for the price I didn't expect too much. I have animals so didn't want to spend a fortune on a rug that could potentially get ruined.”

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“I love it!”

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“Issue with refund. Item arrived and was fine but a bit cheap and not suited to room so opted to return. Collection was organised and was notified a full day early that the collection had “failed”. Explained to them that the courier had come on the wrong day, was told collection date had to be later only for same thing to happen again!! This is incredibly inconvenient as every time I need to rearrange my work shifts to fit this. Seems like a deliberate ploy by company to run out the 30 day period on returns. Too much of a coincidence for exactly the same thing to happen twice. Will be taking this further.”

Helpful Report

Hi Alexandra, Thank you for your review. We are sorry to hear that your order has not met your expectations. We would love to apologize again for the inconvenience caused by the courier company. We would like to point out that in order to make a return, it is sufficient to notify that you will make a return within 30 days after delivery. the failure of the collections in the following process does not affect this situation. Your return has reached us and we have issued a full refund for your order Kind Regards, THE RUGS

“I bought 2 rugs and i was disappointed with the quality, contacted the company for the return, they responded very quickly they offered a discount but i didn’t accept it as I’m certainly I don’t want the rugs.They arranged the date for the courier but nobody turned up . They arranged a second date for picking up and again nobody turned up to collect . I contact them again and no response so far, I’m curious how many more dates they will arrange . The worst case ever experienced. Definitely don’t advise anyone to buy unless they sure they will keep the product . I should have read the reviews before buying.”

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Hi Manuela, Thank you for your review. We would love to apologise again for the inconvenience caused by the courier company. We are aware of the problems with courier companies, however, we experience the same issues with every company. We are doing our best to provide better customer service, however when it comes to collection issues, unfortunately, we rely on courier companies. We assure you that, as you experience, we keep chasing the company until your request is completed. Please feel free to contact us again anytime you need. Kind Regards, THE RUGS

“Not happy with the product. It wasn’t fluffy as expected”

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Hi Sharnna Thanks for your feedback. We are sorry to hear about your experience. We have contacted you by email to get more information and help you further. If you can kindly reply to us, we will do our best to compensate your experience. Kind Regards The Rugs

“Promised delivery every day for a week which never happened. Even after I waited in all day. Customer service polite but useless. (Maybe A.I?). Said that refund would be processed once rug has been returned to their dispatch. Would that be the one I’ve never received? Painful.”

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Hi Nicholas, Thank you for your review on reviews.io. We are sorry for your experience with delivery. We needed some time to investigate. But we have issued a full refund for your order now. Again, please accept our apologies for the delay and the inconvenience this may cause. Please feel free to contact us anytime. We are always here to help! Kind Regards, THE RUGS

“Absolutely love my new rug. It's really great quality and added a much needed splash of colour to my living room. Delivery was speedy and it came really well packaged. I've recommended you to anyone who comments on it!”

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“So happy with the rug , it looks perfect ! just what we wanted 😍 would definatly recommend, also very quick delivery ❤❤❤”

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“superb quality for the price. Excellent service from ordering to delivery.”

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“The rug is really great and thick, wasn't sure what the quality would be like but for the price it's great!”

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“The rug came and we are happy. 10 stars for the customer service I received when the address I entered for delivery was wrong. Thanks you to THERUGS”

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“Love the rug great quality but the only thing is it slips alot on my tiled kitchen floor but besides that it's perfect thankyou”

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“Love my new rug , great design , good height , doesn’t catch on any doors , lyes very flat and doesn’t move about once down . Very efficient service and very good price , would recommend to anyone .”

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The Rugs is rated 4.6 based on 2,751 reviews