The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.60

4.6 Rating 2,751 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 28th October 2025

594

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s very thin and light with wavy edges I would like to return this please advise”

Helpful Report

Hi Sharon, Thanks for your feedback. We are sorry to hear about your experience. We have contacted you by email to get more information and help you further. If you can kindly reply to us, we would love to help you with your return. Your experience is crucial to us. Please feel free to contact us anytime. Kind Regards THE RUGS

“We wanted a moisture resistant floor covering for our garage, which we use daily. The rug is good quality and makes the place look cosy. It arrived promptly 2 days after ordering. A bargain in the Black Friday sale! Very pleased.”

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“Value for money, arrived quickly, looks great in my living room no complaints so far. I would definitely recommend trying this store if you need a new rug.”

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“The rug is so soft, easy to clean. The colour is beautiful and looks as advertised. I definitely recommend!”

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“Beautiful and as described. I purchased this rug for my living room and my kids love it really soft and thick. Very good price and next day free delivery 🚚 what more can you ask for. Happy customer”

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“Great quality and colour, perfect”

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“Description of the rug very accurate. Well wrapped. Arrived promptly. Pleased. Slightly on the pricey side”

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“Lovely rug great value and best customer service experience I’ve had for a long time”

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“Lovely rug, correct size, lovely grey colour arrived the day after, just what I ordered great service”

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“Absolutely perfect. I'd been looking for the right rug for a couple of years - this was it! Stunningly good quality, looks even better in reality than on the pictures, and delivery was super-fast with excellent communication. Rug modelled by the reasons I needed it to be washable! Highly recommended, will definitely buy again.”

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“Excellent product and service and price”

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“Lovely rug. Very pleased with speedy delivery& quality of the rug.”

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“Easy to order the rug, quick delivery, excellent quality. This rug has made a massive transformation to my living room. I have had lovely comments about how nice it looks from family and friends. I would highly recommend. The rug looks stunning.”

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“Great company”

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“The rug is good quality and the delivery was very quick I will definitely recommend and use again”

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“Rug is very good quality and super fast next day delivery.”

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“I adore my rug. So modern and will look fab next to my new sofa. Super quick delivery and very affordable. Took a few days to get nice and flat but love it”

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“Bought two now within a matter of weeks. Value for money is fab. Made my living and dining room looking set for xmas. Will be buying again in the future.”

The Rugs 4 star review on 6th December 2023

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“My rug arrived super quickly, I ordered it on Saturday evening and it arrived on Monday!”

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“Happy with the rug quality and colour. Customer service was also very good. No issues”

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The Rugs is rated 4.6 based on 2,751 reviews