Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,900 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,900 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“product as described, prompt delivery. THe small additional items were not immediately obvious but they were there - all good. Thank you .”

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Posted 2 years ago

“Delivered on time, Excellent!!”

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Posted 2 years ago

“Sleepers are fine but one of them is cracked right down the middle won't last as long as the others”

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Posted 2 years ago

“The good bits: I ordered fencing materials from Suregreen because they sold the sizes I required at a good price. The ordering process was quick and easy. The items received appear to be of good quality. The not so good bits: Due to stock issues delivery took longer than expected. This, in itself was not an issue, but I had sent an email specifically stating not to deliver items between 3 and 10 June because there would be no one at home to receive the order. On 2 June I received an email saying the items would be delivered on 3 June but there was no option to reschedule! I tried calling Suregreen, sat in a phone queue for ages but no one answered. I used the call back facility, but no one called back. I sent an email to say no one would be at home and that, if the delivery could not be rescheduled, then to leave the items in the back garden. I received no response. The items were delivered on 3 June. Fortunately the driver put them in the back garden, where that sat for a week! Suregreen, if you read this, please improve your customer communications. It's all very well sending communications out, but you need to have a better way of handling what comes back! Also, provide more notice of the delivery date and provide an option for rescheduling.”

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Posted 2 years ago

“really pleased with the products thank you you missed out on a 5th star due to the delivery - the order was split and I was not informed, I expected everything to arrive together. certainly will not stop me recommending or using you again thank you”

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Posted 2 years ago

“Good items delivered and friendly service. Could have been a bit quicker but looks good now fence is fixed.”

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Posted 2 years ago

“Great product. Lead time was long though and lack of communication didnt help matters.”

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Posted 2 years ago

“product was good quality.. only criticism is that you don't know the delivery day until the day it's being delivered.”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“Received item not a smooth transaction but Received eventually so many thanks kind regards Nigel”

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Posted 2 years ago

“Good range of products, reasonably priced. Delivery was pretty quick. Likely to buy from them again.”

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Posted 2 years ago

“Fence panels were well made and reasonably priced. The only slight issues I had was regarding the delivery. It stated that 2 people had to be present to receive the goods which was in fact not correct. The delivery man simply asked me where to put down the pallet. I would also suggest that the company considers dropping the £75 delivery charge on large (£) orders outside the south east as I think this would increase business.”

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Posted 2 years ago

“Product as per description and ok for my purposes which was to put a frame round a pump to protect it from being accidently knocked. It was eventually delivered ok by EVRI at the their 3rd attempt, they are useless, I would recommend Suregreen to change their Carrier, if I known it was EVRI I would probably have gone elsewhere for peace of mind.”

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Posted 2 years ago

“Great prices, unfortunately not clear at time of purchase that one of the items was pre-order, informed via email after which meant a delay to the order delivery, contacted the customer service team whom advised they would receive the order Monday and Tuesday then arrange delivery. No other contact received until we contacted them to arrange delivery, luckily we were able to get next day delivery but it did have an impact on the project”

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Posted 2 years ago

“Very good quality.”

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Posted 2 years ago

“Thanks for good service after we were let down by Evri who failed to deliver the parcel. DHL had no problem finding us!”

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Posted 2 years ago

“I would of given 5 stars all day long if it wasn't for the lack of communication around delivery, I chose the free delivery but an email or call to say we are expecting to deliver a week on Thursday for instance, but apart from that's everything was great . Tracking of driver , awesome , driver was really, professionally and helpful, sleepers were packaged great and a nice product . Will use again”

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Posted 2 years ago

“Service and price are second to none. Delivery was pretty slick too.”

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Posted 2 years ago

“Good product at a reasonable price. Delivery was a bit slow.”

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Posted 2 years ago

“Respond quickly to queries and quick delivery”

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Posted 2 years ago

Origin Suregreen Ltd is rated 4.6 based on 7,900 reviews