Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,899 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,899 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The withdrawal has been processed successfully. Thanks I'm grateful”

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Posted 1 week ago

Hello Maliyah, I have been unable to find an order or any contact from yourself, please contact us at customercare@sure-green.com. Thank you! Kind regards, Katie Origin Suregreen Limited

Posted 6 days ago

“First time. Last time. Never again.”

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Posted 2 weeks ago

Hello Joyce, We sincerely apologise for the experience you’ve had. As discussed, we are very sorry that a number of posts were missing from your delivery, and we are continuing to investigate this with the courier. As requested, a full refund has been issued for the missing items. We hope the remainder of your order has met your expectations. If you require any further assistance, please don’t hesitate to contact our customer care team. Best regards Jess Senior Customer Care Associate Origin Suregreen Limited

Posted 2 weeks ago

“Purchased products on 12th January with 3/4day delivery its now 22nd no delivery total waste of time”

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Posted 3 weeks ago

Hello Roy, Thank you for bringing this to our attention. We’ve checked your order details and can confirm that your purchase was placed on the afternoon of 13/01. Today was the first time we were made aware of any delivery issues, and one of our advisors has already been in touch to provide an update for you. Your order is now scheduled to arrive within the next day or so. We sincerely apologise on behalf of the courier for the delay and any inconvenience this has caused. Best regards Jess Senior Customer Care Associate Origin Suregreen Limited

Posted 3 weeks ago

“Disgusting delivery by evry,definitely will not use you again if you're courier is evry.”

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Posted 3 weeks ago

Hello Anthony, Thank you for brining this to our attention. I’m really sorry your delivery experience with Evri left you feeling this way. We appreciate it can cause unnecessary frustration and it is the opposite of what we want for our customers ordering from us. Your feedback matters because it highlights where the service fell short, and it gives us a chance to address it with our courier directly. If possible, if you can reach out to our customer care team with any details about what went wrong, this would help us look into the issue and prevent a repeat. Again, we apologise for any inconvenience this has caused you. Best regards Jess Senior Customer Care Associate Origin Suregreen Limited

Posted 3 weeks ago

“I ordered the wire panels and paid £28 delivery for a 3 - 5 day delivery service. It hadn't arrived after 5 days. I contacted the company who were apologetic and reprocessed the order as a 'priority order'. 4 days later still no delivery. £28 delivery that doesn't happen. I have now asked for a refund as they obviously do not have a delivery partner that can actually deliver anything. The customer service is responsive and nice but that all feels a bit pointless if you never receive your order when you need the items in a reasonable time. As you would expect I will not be ordering anything from them again as when I do order items from shops I do actually want to receive them.”

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Posted 4 weeks ago

Hello Simon, Thank you for sharing your feedback. I’m very sorry for the delays you experienced with your order, especially after paying for a 2–5 day delivery service. We understand how important it is to receive items on time, and it’s clear that our courier did not meet the standard we expect on this occasion. Once you contacted us, we reprocessed your order as a priority, but the continued delay was unacceptable. As requested, a full refund has now been issued, and you should see this reflected shortly. We appreciate your kind words about our customer care team, even though the delivery issues overshadowed your experience. Your feedback is important to us, and we’re reviewing this internally to prevent similar situations in the future. Thank you again for bringing this to our attention. Best regards Jess Senior Customer Care Associate Origin Suregreen Limited

Posted 3 weeks ago

“Ordered on the 19th December 2025. 3 day delivery. I watched DX Delivery drive past my carmera's and did not even stop. The fencing was ordered for a School to be fitted on the 5th January 2026. After what I have just witnessed I have no faith in DX Delivery whatso ever. Still waiting 11 days after I ordered.”

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Posted 1 month ago

Hello Richard, Thank you for taking the time to leave your review. We’re very sorry to hear about your experience and completely understand your frustration, especially given the importance of the order being for a school and the time-sensitive nature of the installation. Your order was dispatched within the stated timeframe; however, we appreciate that the delivery service provided by DX has not met expectations in this instance. The situation you described, where the vehicle did not stop despite being on your road, is clearly disappointing and not the level of service we or our customers expect. We are currently following this up directly with DX Delivery to investigate what has caused the delay and to push for a resolution as quickly as possible. Please be assured that we are doing everything we can on our side to assist and keep you informed. Thank you for your patience, and we’re sorry again for the inconvenience caused. If you would like to discuss this further, please contact our customer care team directly so we can help resolve this as soon as possible. Best regards Jess Senior Customer Care Associate Origin Suregreen Limited

Posted 1 month ago

“Item looks like it will never arrive….”

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Posted 1 month ago

Hello, Thank you for bringing this to our attention. We’re sorry to hear this and understand how frustrating delivery delays can be. Please contact our customer care team with your order details so we can look into this for you and provide an update as soon as possible. We are committed to supporting you in resolving this matter. Best regards Jess Senior Customer Care Associate Origin Suregreen Limited

Posted 1 month ago

“Not received anything yet. Courier used does not want to deliver as my items keep getting put into stores and not on to the van.”

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Posted 2 months ago

Hi Richard, Thank you for letting us know. I’m very sorry to hear that your items haven’t arrived and that the courier has been delivering to stores instead of the van. That isn’t the service we aim to provide, DX have been experiencing a backlog and assure us they are working through this. Kind regards, Gemma Customer Care Manager Origin Suregreen Limited

Posted 2 months ago

“The customer service was beyond bad ordered 8 only 6 came phoned four times tried to resolve issue spoke to four different people explained the situation got fobbed off, asked to speak to the manager told she was busy, the lady on phone said she would ask her to ring back no response. This as been going on for over a week wish i had never used them. only thing i want now is my money back for the two i never received.”

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Posted 3 months ago

Hi there, Thank you for taking the time to share your experience. I’m very sorry to hear about the issues you encountered with your order and the frustration this caused, it’s certainly not the level of service we aim to provide. As explained during your conversations, we were unfortunately experiencing difficulties with the courier, and we were working to resolve this as quickly as possible. You were in contact with only two members of our customer care team throughout, and we had asked for a little patience while we worked to put things right. I wasn’t able to return your call personally as I was in a meeting at the time, so I asked the agent handling your case to assist you in my absence. You requested a refund for your order, which we processed promptly to ensure the matter was resolved without further delay. Kind regards, Gemma Customer Care Manager

Posted 3 months ago

“Well I am still waiting for the delivery of this oak post, several days after the due date. DX say they have delivered it, but it is not anywhere here or with my neighbours, and DX have no proof of delivery or signature. Origin Suregreen's very nice customer team seem to be struggling to get any honest answers out of DX. Meanwhile my ground work team have nothing to do....”

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Posted 4 months ago

Hi Michael, We’re truly sorry to hear about the issues you’re experiencing with the delivery of your oak post. We understand how important it is for you to receive your items on time, and we’re actively working with DX to get to the bottom of this. Your situation is being taken very seriously, and we appreciate your patience as we seek answers. I have instructed one of the team to call you directly today to see if we can come to a resolution. Kind regards Gemma Customer Care Manager

Posted 4 months ago

“Ítem not arrived”

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Posted 4 months ago

Hi David We’re very sorry to hear your item hasn’t arrived. Please get in touch with our Customer Care team at 01376 503869 with your order details, and we’ll investigate immediately and make sure it’s resolved as quickly as possible. Kind regards, Gemma Customer Care Manager

Posted 4 months ago

“They’re not only highly skilled professionals but also genuinely trustworthy.”

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Posted 4 months ago

“Made my order 9 days ago and still have not received yet very poor service.”

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Posted 4 months ago

Hi John We’re very sorry to hear your item hasn’t arrived. Please get in touch with our Customer Care team at 01376 503869 with your order details, and we’ll investigate immediately and make sure it’s resolved as quickly as possible. Kind regards, Gemma Customer Care Manager

Posted 4 months ago

“Items never turned up. No explanation for why. Awaiting a refund - hopefully!”

Helpful Report

Posted 5 months ago

Hi Lynne, Thank you for your review. We sincerely apologise for the inconvenience you’ve experienced with your order not arriving. We understand how frustrating this situation can be, and we appreciate your patience as we work to resolve your refund. Please don’t hesitate to reach out to us at customercare@sure-green.com for further assistance. Warm regards, Vick Team Origin Suregreen Ltd

Posted 5 months ago

“My purchase still hasn't arrived”

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Posted 5 months ago

Hi Catherine, Thank you for your feedback. We're really sorry to hear that your order hasn't arrived yet. We understand how frustrating this can be, and we appreciate your patience as we look into this matter. Please reach out to us at customercare@sure-green.com, and we’ll do our best to resolve this for you. Warm regards, Victoria Team Origin Suregreen Ltd

Posted 5 months ago

“Very good place to shop on the internet but very bad communication on when you give detailed instruction about available days for delivery. 3 times I have put a note for the order to be delivered on Mondays , Wednesday or Friday for easy access to the driveway. All deliveries were done except Monday , Wednesday and Friday which days I reqested.”

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Posted 5 months ago

Hi there, Thank you for your feedback regarding your delivery experience. We sincerely apologise for the mix-up with your preferred delivery days. This is certainly not the standard we strive for, and your input is valuable to us as we work to improve our communication with customers. Please feel free to reach out to us at customercare@sure-green.com if there's anything else we can assist you with. Warm regards, Victoria Team Origin Suregreen Ltd

Posted 5 months ago

“Wire turned up wrong. When I refused delivery and called them I was told I ordered it wrong. We are yet to receive our refund. Very disappointed”

Helpful Report

Posted 5 months ago

Hi Chris, Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about the issues you faced with your order and the delivery. We are awaiting the goods to return from the courier, and this shouldn't take much longer for you. We want to ensure you receive the prompt resolution regarding your refund. Please reach out to us at customercare@sure-green.com so we can assist you further at this time. Kind regards, Victoria Team Origin Suregreen Ltd

Posted 5 months ago

“The product itself was satisfactory, but the delivery experience was extremely disappointing. The driver asked my 73-year-old mother to help carry heavy items, which was completely inappropriate. During the process, he dropped the mesh, which startled her and caused a scratch on her hand. She was shaken and had to rest in bed for two days to recover. This level of service is unacceptable and needs serious attention.”

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Posted 5 months ago

Hi Ion, Thank you for bringing this matter to our attention. We're truly sorry to hear about your mother's experience during the delivery. It is absolutely unacceptable for anyone to feel uncomfortable or unsafe, and we deeply regret that this situation occurred. Your feedback is crucial in helping us reinforce the importance of proper delivery practices and ensuring our couriers maintain a respectful approach at all times. If there's anything further we can do to support you or your mother, please don’t hesitate to reach out via customercare@sure-green.com. Warm regards, Victoria Team Origin Suregreen Ltd

Posted 5 months ago

“Ordered, didn't arrive to be told several times it was in transit, then all of a sudden, without their knowledge,it had been returned. If I hadn't of chased this purchase I truly think I would of lost my money”

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Posted 6 months ago

Hi Robert, Thank you for sharing your experience with us. We're truly sorry to hear about the confusion and inconvenience surrounding your order. Communication is key, and we regret that we fell short in providing you with timely updates. Your feedback is invaluable in helping us improve our service. If there's anything else we can do to assist you, please reach out to us at customercare@sure-green.com. Warm regards, Victoria Team Origin Suregreen Ltd

Posted 6 months ago

“Delivery messed up by the courier (50% of the order wasn't delivered) but no indication of when the product would be replaced or refunded. Just apologies but no tangible action. Be careful when dealing with this company. I do not feel they are very professional nor do they seem to care about their customers”

Helpful Report

Posted 6 months ago

Hi Chris, Thank you for taking the time to share your experience with us. We sincerely apologise for the delivery issues you faced and the frustration it has caused. We understand how important it is to receive your entire order promptly and to have clear communication regarding replacements or refunds. Your feedback highlights areas we need to address, and we appreciate you bringing this to our attention. If you have any further concerns or if there's anything we can assist you with, please don’t hesitate to reach out to us at customercare@sure-green.com. Warm regards, Victoria Team Origin Suregreen Ltd

Posted 6 months ago

Origin Suregreen Ltd is rated 4.6 based on 7,899 reviews