Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,639 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,639 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very responsive and the agent I dealt with was very competent”

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Posted 3 years ago

Thank you so much for your generous 4-star rating, Niamh! It's very much appreciated! We are delighted to know that you found our services very responsive and the agent you dealt with very competent. Thank you for choosing Stanhope Insurance.

Posted 3 years ago

“I dealt with Recce who was brilliant. Really helpful and easy to speak to. He did everything he could to get me the right quote asap. The only negative from my point of view was that as soon as we had the quote back Recce was determined to get me to commit using lots of sales techniques etc. it was a shame that the tone changed. We did go ahead and I was very pleased with the service.”

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Posted 3 years ago

Thank you so much, Megan, for your 4 star rating and helpful review of Stanhope Insurance! It's especially appreciated to hear that you were pleased with the overall service - and that Recce's enthusiasm made it a positive experience for you! We are thrilled to have you as a returning and loyal customer and look forward to helping you again in the future.

Posted 3 years ago

“The advisor helped me to find a Home policy that covered the Watch I needed cover for where my original home policy company were unable to meet my requirements.”

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Posted 3 years ago

Thank you Alan for taking the time to review our services, we are delight at your 4 star rating for Stanhope Insurance! We are honoured you have chosen to depend upon us for your insurance needs, and have no doubt that our advisor did everything to help you find a Home policy that covered the Watch you needed. Thank you for being a loyal, customer!

Posted 3 years ago

“Stuart was very helpful”

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Posted 3 years ago

Thank you for your 4 star rating of Stanhope Insurance! We're glad to hear that Stuart was very helpful in your experience - we strive to provide the highest quality of service.

Posted 3 years ago

“A professional and helpful approach.”

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Posted 3 years ago

Thank you for the 4-star review.

Posted 3 years ago

“Listened and understood my needs”

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Posted 3 years ago

Thank you, Mark.

Posted 3 years ago

“My experience with Stanhope was very good, they were very professional & prompt.”

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Posted 3 years ago

Great review to read. Ryan Ottaway, your advisor, will be encouraged by this.

Posted 3 years ago

“Generally a great service - good communication”

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Posted 3 years ago

Superb, thank you Andrew.

Posted 3 years ago

“Friendly & helpful, a bit hectic when I called, short of Staff? Product for me seems good though.”

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Posted 3 years ago

Hi Stephen, Thank you for providing your feedback, we do pride ourselves on our helpful service and providing the correct policies for individuals needs.

Posted 3 years ago

“decent price for empty house insurance, lady on phone polite”

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Posted 3 years ago

Great to read, thank you!

Posted 3 years ago

“Easy to deal with, good service, very professional”

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Posted 3 years ago

Superb! Thank you, Mark.

Posted 3 years ago

“Arranged specialist buildings insurance for our new move into our grade 2 listed cottage in Fareham providing us with peace of mind”

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Posted 3 years ago

Pleasing to read we offered the peace of mind needed. Thank you for the review Grant.

Posted 3 years ago

“Very helpful and efficient service in securing renovation insurance”

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Posted 3 years ago

We love Renovation enquiries - thank you for leaving us a review.

Posted 3 years ago

“Very polite, personable service. Communication hiccup in part due to the Queen’s Funeral - so perhaps more understandable. Many thanks for being able to substantially reduce our Thatched House Insurance.”

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Posted 3 years ago

Thank you Richard for the review. Apologies for the comms hiccup.

Posted 3 years ago

“All agents were personable and helpful. However, my enquiry was not followed up and I understand this was due to them changing roles. Then the next agent went on holiday so I was introduced to Sam Meyer who was excellent .”

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Posted 3 years ago

We appreciate the honest feedback around our internal hand over clunkiness. Thank you - this will help to improve our service.

Posted 3 years ago

“The process was fairly straight-forward, but dropped a star because of a computer glitch that required several conversations to create a document explaining that the policy comprehensively covered an empty property, despite it saying that it didn't.”

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Posted 3 years ago

We'd rather the 4-star review with sincere feedback over a 5-star review with flattery. Thank you for being honest Jonathan. We will ensure this is passed on to Stuart who welcomed you to the Stanhope community.

Posted 3 years ago

“Very friendly helpful staff (Laura)and efficient, excellent service”

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Posted 3 years ago

Encouraging review Stephen, we will forward this to Laura.

Posted 3 years ago

“Easy to deal with and gave me a good price. Somewhat disappointed that they didn't get back in touch a few days later when I invited them to quote for another property”

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Posted 3 years ago

Nooooo! I cannot believe we didn't call you back. We deeply apologise and will see if there's anything we can do now, hoping it's not too late to help. We're appreciative of your honesty.

Posted 3 years ago

“So far, I have noted that Stanhope operates in an efficient and business-like manner, keeping in mind the personal needs of its client.”

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Posted 3 years ago

You're spot on. Combining efficiency with personality is important to us. Thank you for the review, Adriaan.

Posted 3 years ago

“very accessible”

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Posted 3 years ago

Thank you for taking a moment to write us a review.

Posted 3 years ago

Stanhope Insurance is rated 4.8 based on 2,639 reviews