Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,591 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

Write Your review

Tell us how Stanhope Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice and easy to set up insurance for my watch. I had a few questions which Emily answered very quickly and put my mind at ease. Thanks for a great service. Phil”

Helpful Report

Posted 1 year ago

Peace of mind comes to those who purchase the right insurance protection. We're pleased you now benefit from this buy selecting the right insurance protection with Emily. Welcome to the Stanhope community.

Posted 1 year ago

“Very helpful gentleman on the phone getting me exactly the insurance I needed”

Helpful Report

Posted 1 year ago

Thanks, Charles. It was Declan who managed your enquiry. We'll pass on the encouragement.

Posted 1 year ago

“Excellent service Prompt call backs and staff so helpful and polite”

Helpful Report

Posted 1 year ago

Thank you, Dr Christopher. We're blessed to have your business.

Posted 1 year ago

“The agent was very knowledgeable, clear in his explanations and successful in obtaining a good quote.”

Helpful Report

Posted 1 year ago

Ryan, who handled your enquire, has a propensity to always be clear when explaining complicated insurance items. We're glad you experienced this first hand.

Posted 1 year ago

“Vicky was super throughout the whole process - so fab to work with an insurer where you have a designated point of contact and can always get through to a human!! Incredibly impressed with the service recieved so far”

Helpful Report

Posted 1 year ago

Thanks a lot for your fantastic feedback, Stephanie! We're delighted to hear that Vicky made the process smooth for you. Having a dedicated point of contact is so important to us, and we're glad you felt supported throughout. Your satisfaction is our priority, and we truly appreciate your kind words! Welcome to the Stanhope community.

Posted 1 year ago

“Very quick resolution of needs - told me a timescale to expect activity, and Megan then stuck to that.”

Helpful Report

Posted 1 year ago

Love this! Committing to a schedule and then delivering makes us so proud. We work hard at this so your feedback is welcomed.

Posted 1 year ago

“Everyone I spoke throughout the process of taking out my insurance were friendly, accommodating and helpful. Very quick in responding. I would definitely use Stanhope in the future.”

Helpful Report

Posted 1 year ago

Thank you for the kind review. We're so pleased you're with us!

Posted 1 year ago

“Matt Burridge was professional and super efficient in arranging the insurance”

Helpful Report

Posted 1 year ago

Thank you, Simon. Yep, that describes Matt B very well! Thank you for the review.

Posted 1 year ago

“Excellent service - listened to our requirements, gave options and relevant advice, responsive, efficient and professional. Really impressive service, highly recommend.”

Helpful Report

Posted 1 year ago

Listening is, from our perspective, a skill lacking in our culture. This is why we train our teams to slow down, be present and "listen-for-listening-sake" not to "listen to-just-respond". Your 5-star review which reflects our listening in action is well received. Thank you.

Posted 1 year ago

“Fantastic ervice for Emily who spent time understanding the requirements to ensure the correct level of insurance was achieved at a great price”

Helpful Report

Posted 1 year ago

Thank you for your fantastic review, Peter! We're so glad to hear that Emily was able to understand your needs and find you the best insurance solution. We appreciate your support and look forward to serving you again!

Posted 1 year ago

“I purchased a nice watch for my 50th and wanted to have it insured so I reached out to STANHOPE for a quote, they replied swiftly and came back with a very good quote which I’ve then Accepted. Found them to be always very personable and professional. While I cannot tell you the process should I need to claim, the quoting and setting up was extremely pleasant and they were very helpful. Hopefully I shall never need to make use of the insurance. Based on my experience, I would recommend getting in touch with them should you need insurance for something special.”

Helpful Report

Posted 1 year ago

Happy birthday, James! A great idea for a 50th present too.

Posted 1 year ago

“Staff always friendly & helpful”

Helpful Report

Posted 1 year ago

Encouraging feedback. Thank you, Julie.

Posted 1 year ago

“Vicky was Very friendly, efficient and professional. Very easy to do business with.”

Helpful Report

Posted 1 year ago

Thank you, Kathryn.

Posted 1 year ago

“Friendly and professional service with sound advice.”

Helpful Report

Posted 1 year ago

Thank you, James, and welcome to the Stanhope community.

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

Thank you, Richard. We're glad to have you with us!

Posted 1 year ago

“Good offer and coverage and advice. Great service until after I paid on bank transfer I got no response and have no response that the funds have been received. I have been told that I am on cover but am in the dark as I still have had no response as the associate put an OOO on and didn't handover. Other than this, it's been great all round.”

Helpful Report

Posted 1 year ago

We're never afraid of receiving constructive feedback. This was an error on our side and we didn't follow up as we should. I take responsibility for this and we'll be sure not to repeat the error. Thank you, Guy. Matthew Ashton, Director

Posted 1 year ago

“I submitted an enquiry about a policy, then was called by your team. I was then looked after very well and a policy arranged within hours. Excellent service. Thanks for the help.”

Helpful Report

Posted 1 year ago

Thank you, David. Glad to hear the insurance was expediently arranged. Kr,

Posted 1 year ago

“Excellent personalised service”

Helpful Report

Posted 1 year ago

Thank you, Nicholas, for the 5-star review.

Posted 1 year ago

“Professional, courteous, efficient.”

Helpful Report

Posted 1 year ago

Thank you.

Posted 1 year ago

“Smooth and efficient process.”

Helpful Report

Posted 1 year ago

Uplifting to read, thank you.

Posted 1 year ago

Stanhope Insurance is rated 4.8 based on 2,591 reviews