Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,591 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where the NFU couldn't have been more difficult to deal with, Alyson and your organisation couldn't have been more helpful in our time of need following my sisters untimely death. Thank you.”

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Posted 1 year ago

Your kind words about Alyson and her work are received with gratitude. Some of the most difficult moments in life invite confusing administration - we're pleased the insurance task was made simple.

Posted 1 year ago

“As a new customer I found the whole process to be fairly painless compared to my previous experiences and the insurance cover was turned around in a couple of days. Stacey was excellent”

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Posted 1 year ago

The sort of review which keeps us bouyant, thank you, Keith.

Posted 1 year ago

“Found Stanhope on Google as my long term brokers had got sadly lazy and had hiked up my house insurance by 50%. It was only when I queried it they dropped it a bit. Tried Stanhope and a very helpful gentleman called Declan listened to me and went on a great search coming back with a greatly reduced quote. Very friendly and helpful and went the extra mile. So appreciated.”

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Posted 1 year ago

Declan is organically ebullient Karen and we're pleased to hear of your direct experience. Welcome to the Stanhope community.

Posted 1 year ago

“Fantastic service provided by Donna and she personally led me all the way and would have had offered 5 star,however after 2 weeks I still await a hard copy of the policy which was promised.”

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Posted 1 year ago

Honest feedback and we love it! I believe Donna has reached out personally to apologise, she admitted the posting of documents part just slipped her mind. Thank you, Eamonn.

Posted 1 year ago

“Excellent customer service and after care. Professional, friendly and human people to speak to Great experience.”

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Posted 1 year ago

Thank you, Edith. It's encouraging to read about your experience in dealing with the team.

Posted 1 year ago

“Great service everything was explained clearly Would recommend”

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Posted 1 year ago

We aim to make insurance accessible to all, and we're pleased to read about your experience supporting this.

Posted 1 year ago

“Donna at Stanhope Insurance was polite, friendly and professional and understood our needs perfectly. Strange as that sounds, not all insurers do.”

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Posted 1 year ago

Uplifting review about Donna, and her service. Thank you, Margaret.

Posted 1 year ago

“Great support walking through the documents and explaining why this was more expensive this year. Friendly service, and great customer service Had problem with communicating via my mobile so I set up Team meetings”

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Posted 1 year ago

We're pleased to hear about the holistic approach to arranging the insurance. We're happy for any of our clients to arrange a Teams call with us or a face-to-face if appropriate.

Posted 1 year ago

“Very good team”

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Posted 1 year ago

Yes, we are! Why? Because we love what we do. Thanks, Amir.

Posted 1 year ago

“I would like to say how grateful lam to have Stanhope House Insurance..Thank you to Lil for making my Renewal contract so Easy..A Great Load of My Mind!!!”

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Posted 1 year ago

Pleasing to know the renewal process was easy to follow. Thank you for sharing your story, Marilyn.

Posted 1 year ago

“Great service”

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Posted 1 year ago

Thank you!

Posted 1 year ago

“I asked Stanhope to see if they could get my premium down with Hiscox , and they did a good job in negotiating for me.”

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Posted 1 year ago

We're glad to be tenacious when it comes to achieving a target or being set a challenge. Thank you for taking a moment to reflect on your experience.

Posted 1 year ago

“great service”

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Posted 1 year ago

Thank you, Donna.

Posted 1 year ago

“Excellent helpful personal service- couldn’t have been better”

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Posted 1 year ago

We appreciate you lauding our service. Thank you.

Posted 1 year ago

“Really lovely Donna at the end of the phone!!!! She was the absolute reason I went for this policy. It wasn’t the cheapest but I felt so confident in what she was saying and she wasn’t pushy. She also got back to me very late in the day. Just fabulous.”

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Posted 1 year ago

I've started to type a reply several times, only to delete it and start again because I am not quite sure how to thank you for this review. You've encapsulated so much of who we are in your short review. This encourages us to continue our pursuit of being a values-led broker on a mission to be the most trusted broker in the UK. Welcome to the community, Ruth.

Posted 1 year ago

“Very quick to arrange, very professional, and feels like a personal service, literally got back within minutes each time with real help and answers rather than the usual automated replies from competitors. Other companies could learn from them.”

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Posted 1 year ago

Not sure what to say in response, Nishat. We'll pass this encouraging feedback on to Hugo. We're humbled by your kind words. Thank you.

Posted 1 year ago

“Efficient and friendly advisor.”

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Posted 1 year ago

Thank you for this kind review and welcome to the Stanhope community.

Posted 1 year ago

“Very helpful during the renewal process”

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Posted 1 year ago

Great to hear. The renewal process is as important as the new business process for us, which is why we solicit reviews from all our clients. Thank you for the 5-star review.

Posted 1 year ago

“Good work. Thanks.”

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Posted 1 year ago

Thank you for the 5-star review, Robert!

Posted 1 year ago

“I was recommended Stanhope through a friend, I spoke to Declan who was extremely helpful and came back with a quote nearly £1000 cheaper than my current insurer. Excellent service!”

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Posted 1 year ago

Wow - a £1,000 saving on a household bill in 2024... that's amazing! We're so pleased for you, Andrea.

Posted 1 year ago

Stanhope Insurance is rated 4.8 based on 2,591 reviews