Stanhope Insurance Reviews

Name: Stanhope Insurance
Address: Cedar Court, 5 College Street, Petersfield, Hampshire
Rating: 4.84

4.8 Rating 2,614 Reviews

97 %

of reviewers recommend Stanhope Insurance

Company Reviews

Metrics

Info

4.8

Based on 2,614 reviews

Shipping & Delivery
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stanhope Insurance:

Stanhope is a leading provider of niche and specialist insurance to the UK home insurance market. We focus on providing solutions that fit outside the standard UK home insurance norms. This could be an expensive item of jewellery, a property that is thatched or a home that is undergoing renovation works.

If you can’t find the solution through standard insurance platforms, then you will most likely have come to us as your next port of call.

Stanhope provides customers with highly personalised insurance products that their specific and specialist circumstances require. We will insure valuable items of jewellery whilst you are living away from home because your house, which has subsidence (which we are also insuring), is undergoing renovation works!

We are dedicated to providing exceptional levels of customer service and want all our customers to know that they have the right insurance policy in place at the right price, for their specific set of circumstances.

Stanhope is based in Hampshire with a nationwide set of customers. If your insurance needs are far from standard then we can help you.

Visit Website

Phone:

01730777600

Email:

mashton@stanhopeinsurance.co.uk

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Stanhope Insurance 5 star review on 10th December 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful”

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Posted 4 years ago

Good to hear!

Posted 4 years ago

“exellent service”

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Posted 4 years ago

Appreciate the feedback Joseph

Posted 4 years ago

“very nice and profesional”

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Posted 4 years ago

Thank you Mr Giles - your opinion is valued

Posted 4 years ago

“I received excellent customer service from Sam - I’m really happy to have moved my insurance needs to Stanhope.”

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Posted 4 years ago

We hold this review in high esteem. It takes a lot to switch providers and we're glad you decided to join Stanhope. Thank you Mr Simmons.

Posted 4 years ago

“Sonny was very helpful, knowledgeable and responsive.”

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Posted 4 years ago

We're alert to the value of being responsive. Thank you for recognising this Christopher.

Posted 4 years ago

“Good explanation of product.”

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Posted 4 years ago

Explaining something clearly on the phone can be difficult. Thank you for acknowledging this.

Posted 4 years ago

“The service was great. Amy explained everything that I needed to know. She was very informative and was easy to talk with.”

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Posted 4 years ago

Thank you Gavin. We're appreciative of your review

Posted 4 years ago

“Excellent, customer focused service.”

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Posted 4 years ago

Being focused requires focus! Glad you were the recipient of a focused approach.

Posted 4 years ago

“It has been a pleasure to deal with Stanhope, the process of finding the right insurance was simple and human- could not be more different from the gruelling call-centre experience! Most highly recommended !”

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Posted 4 years ago

100% 'Organic' and 'Free Range' Human experience at Stanhope Angelique - you're spot on. Experienced professionals who have autonomy in order to improve the lives or our customers. Thank you for the review.

Posted 4 years ago

“Great Service First Class”

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Posted 4 years ago

Thank you Delwyn

Posted 4 years ago

“Sonny was lovely very professional and very friendly and helpful, would recommend you.”

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Posted 4 years ago

Simon, we have passed this on to Sonny - uplifting review. Thank you

Posted 4 years ago

“Sonny was extremely helpful. Good customer relations skills. Thank you Sonny!”

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Posted 4 years ago

Back to back 5 star reviews for Sonny. Really encouraging Thank you

Posted 4 years ago

“Very friendly and efficient service.”

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Posted 4 years ago

Excellent to read Max - thank you.

Posted 4 years ago

“Fantastic service.”

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Posted 4 years ago

Brilliant stuff Richard. Thank you

Posted 4 years ago

“First time I have used this company and I was very impressed with their prompt and professional service.”

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Posted 4 years ago

Superb review Marjorie. We enjoy rolling up the sleeves and completing a task as soon as it can be done.

Posted 4 years ago

“Excellent service, very professional”

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Posted 4 years ago

Thank you Thomas.

Posted 4 years ago

“Great team.”

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Posted 4 years ago

Very kind of you to say. Thank you Emil

Posted 4 years ago

“What a lovely customer service these people have, so polite professional and nothing to much trouble.”

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Posted 4 years ago

We're particular with our recruitment. Ensuring people with the highest integrity join the Stanhope family. This goes a long way to ensure each client experiences the best possible service. Thank you.

Posted 4 years ago

“A very mixed experience. Everyone I spoke to was pleasant and on the face helpful, but I was far more involved in the actual process than I wanted to be. I had to review detailed policy documents and found several issues that needed to be addressed, including a product that was recommended not being suitable due to exclusions. So we got there in the end, but it took > 2 months and was far more stressful and involved from my perspective than it should have been.”

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Posted 4 years ago

Gareth, we appreciate the honest and open review. We welcome such feedback as it will help us to improve. It appears we did not understand 'the brief' as well as we could (should!) have and this showed in the quality of our service. Naturally, we're thankful for your custom (it is not taken for granted) and we'll ensure to improve following your comments.

Posted 4 years ago

“Excellent attention paid to my insurance needs which were met in full.”

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Posted 4 years ago

Much appreciated Steve.

Posted 4 years ago

Stanhope Insurance is rated 4.8 based on 2,614 reviews