Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

“Happy with quality of the runner not so happy with the wait for delivery of the runner”

Posted 3 years ago

Hi Mary, Thank you for taking the time to review us! We're delighted to see you're happy with your purchase. We work very hard to ensure we offer the best quality products at the best prices! We are very sorry for the delay with the delivery. I can see that there was a problem with the last roll of stock, unfortunately, due to a defect we were unable to process your order until our next delivery arrived. Naturally, we would never send out a product with any defects or damage. We hope to see you again soon! Runrug

Posted 3 years ago

“Great service”

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Posted 3 years ago

Hi Jeffrey, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with us - we work very hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“Looks nice, heavy duty rug. Surprised the ends were not cut strait with the pattern”

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Posted 3 years ago

Hi Debra, Thank you for taking the time to review us! We're pleased to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We are, however, sorry to see that it hasn't been cut straight. These products are cut from the back so occasionally this can happen. These specific rugs don't require any binding on the edges therefore, they can just be straightened up with a sharp box-cutting knife. Is this something you think you'd be able to do? Of course if not, we'd be happy to replace this for you. Please just contact us directly. We'll look forward to seeing you again soon! Thank you. Runrug

Posted 3 years ago

“It's not the thickness of carpet pile as expected, disappointed”

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Posted 3 years ago

Hi David, We are sorry to hear that the thickness of the carpet pile did not meet your expectations. We would like to mention that all relevant information regarding the quality, material, and thickness of our carpets is stated on the individual product listing page. We do recommend that our customers read all the available information on our products, before making their purchase, to ensure that they are fully aware of what they are purchasing. We do however understand that sometimes things can be missed and if you would like to return it to us, we'd be happy to assist you. Please contact us directly at: help@runrug.com. Thank you. Runrug.

Posted 3 years ago

“very pleased with the quality of runner rug that I purchased. Delivery date was exactly as stated. Very satisfied and believe will purchase more rugs in the future.”

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Posted 3 years ago

Hello, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices and we're happy to hear the delivery was spot on! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Great quality and excellent service”

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Posted 3 years ago

Hi There, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“There would be 5 stars instead of 3 stars if it weren't for the miscommunication from a staff member. Rug is exactly what the picture looks like and was delivered fast.”

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Posted 3 years ago

Hi There, Thank you for your review and we're pleased to see you're happy with your order. Could we ask that you contact us directly to discuss the miscommunication? I can assure you, we pride ourselves on our customer care and we would never intentionally mislead our customers. You can reach us at: help@runrug.com. We hope to see you again soon! Thanks again! Runrug

Posted 3 years ago

“Great service keeps in touch through whole process. Delivery spot on.”

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Posted 3 years ago

Hi There, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“Promptly delivered and exactly what we wanted.”

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Posted 3 years ago

Hi Robin, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Stair carpet had a fault that was visible after I laid the carpet. after They sent me a piece to replace that bit. So carpet will have a join. I have a bad heart so it’s an effort to relay. Not really happy as the carpet should’ve been checked before it was sent”

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Posted 3 years ago

Hello, Thank you for taking the time to leave us a review. We appreciate your feedback. We take great care in ensuring that all of our products are thoroughly checked before leaving the warehouse. However, occasionally, things can be missed, and we apologise for any inconvenience this may have caused you. As you mentioned in your review, we were able to provide you with an additional piece of carpet to replace the section that had a line fault, free of charge. We are sorry but we cannot accept returns on products that have already been installed. We hope you understand this. We would like to reassure you that 9 times out of 10, stair carpets are installed in smaller sections, and when installed correctly, you cannot see any joins in the carpet, due to the creases in the stairs. Where the back of the tread and the start of the following riser begins. If you would like to discuss this further, please contact us directly at: help@runrug.com. Thank you.

Posted 3 years ago

Hi There, Thank you for leaving us a review. Please accept our sincerest apologies for any inconvenience this may have caused. While our products undergo thorough quality checks before being dispatched, sometimes defects may go unnoticed. We are glad to hear that we were able to provide you with an additional piece free of charge, to replace the affected area. Please note that we take pride in ensuring that our customers receive the best quality products and services. However, please understand that we cannot accept any products back, that have already been installed. Regarding the installation of carpets on staircases, it is common for them to be installed in small sections, which means that you will not see any joins. We want to assure you that our team of experts are always on hand to provide guidance and advice regarding the installation of our products. Please do not hesitate to contact us directly if you have any further concerns or questions. Help@runrug.com. Thank you.

Posted 3 years ago

“Rug is beautiful and good quality. Arrived early”

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Posted 3 years ago

Hi Glynis, Thank you for taking the time to review our products! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Lovely quality rug, really soft under the feet. Looks fantastic.”

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Posted 3 years ago

Hi Emma, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“The runner seems to be of good quality. The only issue we have is that the run is much darker than you website picture.”

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Posted 3 years ago

Hi Charlotte, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We're sorry to hear that you are unhappy with the lightness of the product. As you may know, colours can be interpreted differently. Additionally, when purchasing items online, it's important to consider that the colour you see on your screen may not be the same as the actual colour of the item. This is because the quality of the screen and the colour settings on your device can affect how colours are displayed. Therefore, it's important to keep these factors in mind when making online purchases. If you would like to discuss this further, please contact us at: help@runrug.com. We look forward to seeing you again soon! Runrug

Posted 3 years ago

“The customer service team were very helpful I would defo recommend them.”

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Posted 3 years ago

Hi Janet, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“The company is an easy to deal with and very professional. They really care for the customer's satisfaction. Well done guys, five stars ⭐⭐⭐⭐⭐”

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Posted 3 years ago

Hi Marta, Thank you for taking the time to review us! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“Rugs arrived within a couple of days. Exactly as described and so far, we are impressed with quality.”

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Posted 3 years ago

Hi Shirley, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Love the carpet runner it is just as advertised .Service was good as well”

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Posted 3 years ago

Hi Ann, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“I will submit a review once I get the rugs”

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Posted 3 years ago

Hi Beth, Thanks for the review! We can see you've now received your order, we'd love it if you could let us know if you're happy with your products. Thanks again! Runrug

Posted 3 years ago

“Amazing choice, very quick delivery and a great quality rug.”

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Posted 3 years ago

Hi Annie, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Hi Christine, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug Reviews