Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,631 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Runner arrived quickly and was just perfect for our requirements! Love the colours. Recommended company”

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Posted 3 years ago

“Beautiful hall runner Fast service”

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Posted 3 years ago

“Wonderful condition value for money will order more if needed 0”

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Posted 3 years ago

“i love my new hall runner,just wish i had got a metre longer my fault wrong measurement”

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Posted 3 years ago

“Great service and product. Arrived quickly and exactly what I was expecting”

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Posted 3 years ago

“The rugs are absolutely great - just what we wanted. The only downside which isn't Runrug's fault was that I paid for next day delivery and that didn't happen.”

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Posted 3 years ago

“Excellent rug exceptionally well made great service”

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Posted 3 years ago

“Excellent quality. Easy to work with”

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Posted 3 years ago

“I love the 2 runners I bought. They are of a great quality. The ordering and delivery was so simple and all went very smoothly. Will be ordering another for my kitchen soon. Thank you RUNRUG, I would highly recommend”

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Posted 3 years ago

“It was a great pleasure dealing with Runrug. Our runner arrived very quickly, was of very high quality and we were very pleased with the way it looks on our main staircase.”

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Posted 3 years ago

“Bought a runner for my bus and it fits perfect and looks great”

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Posted 3 years ago

“Really pleased with the quality of the product as it was exactly as advertised. The delivery was very quick so all in all a great experience.”

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Posted 3 years ago

“The rug looked exactly like what was on the website and looks great in our hallway. Also, they were very good about communicating regarding the delivery.”

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Posted 3 years ago

“Ordered my runner late July received delivery date of 7th September contacted you directly questioning the long delivery time within 1 day I had my runner I returned my purchase because the quality wasn't what I expected in relation to the purchase price I am awaiting my refund customer service very good returns easy”

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Posted 3 years ago

“Runrug sent the wrong size but labeled it as the right size - basic stuff. In the end, they sent a free replacement without asking for the original item to be returned. Took a bit of discussion to get there. Additionally, DHL is a nightmare for delivery. I have just had the replacement arrive today after a lengthy saga on the phone with DHL. Took two weeks from start to finish and was exhausting. The rug looks ok but probably easier to nip out to Denelm next time. Thanks”

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Posted 3 years ago

“was as requested longer than most other offers, just what I needed, fast delivery, as described,fit in the chosen area well, colour good”

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Posted 3 years ago

“Hall carpets are lovely, really made a difference”

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Posted 3 years ago

“Quick Shipping and carpet looks great just like picture”

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Posted 3 years ago

“Efficient and professional service. The return process was easy and delivery service is fast.”

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Posted 3 years ago

“So happy with the rug. Plush and comfortable to the feet. Arrived before expected time.”

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Posted 3 years ago

Runrug is rated 4.7 based on 8,631 reviews