Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,586 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,586 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Smart and practical Aztec”

Helpful Report

Posted 2 years ago

“Excellent service and excellent hall runner.”

Helpful Report

Posted 2 years ago

“Perfect for what we wanted !”

Helpful Report

Posted 2 years ago

“Quite expensive for what it is but will stop rug slipping. Purchased a really good runner, that was cut to size and only a little more than I paid for the thin underlay. Still, it will serve it's purpose and last hopefully. Impressed with service and super fast delivery for free. Would use company again. Thank you.”

Helpful Report

Posted 2 years ago

“Great value for money and good quality,also a quick transaction would recommend to anybody”

Helpful Report

Posted 2 years ago

“Easy ordering , great product which arrived within 3 days. They also made it easy to return an item if necessary! Prices were great too.”

Helpful Report

Posted 2 years ago

“Great to be able to specify size. Reasonably quick delivery. Packaging could have been a little better but lovely product - looks good and good quality.”

Helpful Report

Posted 2 years ago

“Loving my new kitchen rug which goes perfectly with my new flooring. Great range of options and colours and e excellent customer service. Rug was delivered within days of ordering. Many thanks Teri”

Helpful Report

Posted 2 years ago

“Great customer service website easy to use good quality runner for my kitchen to stop my elderly dog from slipping”

Helpful Report

Posted 2 years ago

“The rugs look perfect in my hallway, lovely quality and the colour is true to the picture on your website. Great having the shorter width. Price good and was delivered very quickly. Would recommend.”

Helpful Report

Posted 2 years ago

“Excellent quality and colour. Looks and matches well with stair carpet. Arrived before said date.”

Helpful Report

Posted 2 years ago

“Runrug is great, can't say enough about them. Customer service goes above and beyond. I will be ordering and and all future rugs from them.”

Helpful Report

Posted 2 years ago

“Great service. Very quick and easy.”

Helpful Report

Posted 2 years ago

“My rug runner for my side entrance floor looks good and feels right for a room that goes out to the garden so gets alot of dirty feet tredding over it. The vacumb soon cleans it off.”

Helpful Report

Posted 2 years ago

“Lovely colour and nice underfoot. Arrived quite quickly.”

Helpful Report

Posted 2 years ago

“This was the first time of ordering with your Company, I am very pleased with the quality of my new kitchen runner rug, ordering was quick and easy, it was delivered on time with no problems, a very satisfied customer”

Helpful Report

Posted 2 years ago

“Great price, but not quite sure it was what I was looking for! Will have to live with it for a while. However, the company itself offered a great service and although when ordering it the estimated time of arrival was 4/8 weeks, it arrived with 5 days.”

Helpful Report

Posted 2 years ago

Hi Jamie, Thank you for taking the time to leave us a review. I am sorry to hear that it wasn't what you expected. However, it's great news that you were happy with our service and the delivery was early! We do offer a 30 day returns policy for most of our products, therefore, if it isn't right for you, please reach out to us directly and we'll be more than happy to help you find something more suitable. help@runrug.com Thank you.

Posted 2 years ago

“Excellent service/choices/sizes! Great not to have to pay postage and extremely prompt and fast delivery.”

Helpful Report

Posted 2 years ago

“Our original order was unsuccessful as the item in stock was not up to standard and was not going to be replaced. Excellent communication, clear and precise followed by a simple new choice procedure. Without realising the new runner cost more. The extra charge was covered by Runrug as compensation for the inconvenience. Best service for some time”

Helpful Report

Posted 2 years ago

“Rug arrived very promptly and matched description.”

Helpful Report

Posted 2 years ago

Runrug is rated 4.7 based on 8,586 reviews