Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,195 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,195 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5star as always Looks great and quality is perfect I always buy from RunRug and the staff are always so friendly and helpful”

Helpful Report

Posted 2 years ago

Thank you so much for your fantastic 5-star rating of RunRug! We sincerely appreciate your kind words and constant support. We are thrilled to hear that you love the way your purchase looks and that the quality is perfect. Providing our customers with the best products and service is always our top priority, and we are glad to know that we have met your expectations once again. Your loyalty as a customer means the world to us, and we are grateful to have you as part of our Runrug family. Thank you again for your continued support!

Posted 2 years ago

“Rug was delivered on time.very pleased with rug. It looked exactly like the picture on internet. I have ordered from Runrug before. Would recommend them anytime.”

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Posted 2 years ago

Thank you so much for your glowing 5-star review of Runrug! We greatly appreciate your support and are thrilled to hear that you were pleased with your recent purchase. We're delighted that the rug arrived on time and met your expectations, looking just like the picture on our website. It means a lot to us that you have been a repeat customer and would recommend us to others. We are committed to providing top-notch products and service, and your positive feedback reassures us that we're on the right track. Thank you once again for choosing Runrug, and we look forward to serving you again in the future!

Posted 2 years ago

“Perfect size, perfect colour just as I asked for”

Runrug 5 star review on 8th January 2024

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Posted 2 years ago

Thank you so much for awarding Runrug with a phenomenal 5-star rating! We truly appreciate your kind words and are delighted to hear that you found the perfect size and colour, just as you requested. Your satisfaction is our top priority, and knowing that we met your expectations brings us immense joy. We appreciate your support and look forward to serving you again in the future.

Posted 2 years ago

“Replied to my enquiry immediately and was very helpful. I ordered the rug which is great for what I wanted and it’s delivered next day. Great service.”

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Posted 2 years ago

Thank you so much for your glowing 5-star review of Runrug! We truly appreciate your kind words and are thrilled to hear that you are satisfied with our service. We put a great emphasis on ensuring that our customers receive prompt and helpful responses, so we're glad to know that we were able to assist you quickly. It's fantastic to hear that you found the perfect rug that met all your requirements. We're honored to have played a part in helping you find what you were looking for. We also take great pride in our efficient delivery service, and we're glad that your rug arrived the very next day. Once again, thank you for your positive feedback. We're grateful for your support and look forward to serving you again in the future.

Posted 2 years ago

“The product was perfect and delivered on time. Furthermore In situation it looks exactly as it did when using the facility provided on the website to display how it would look in your surroundings. So pleased”

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Posted 2 years ago

“The rugs are great and the delivery was earlier than expected. Very happy with the service and rugs”

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Posted 2 years ago

“Intuative website, which helped my decision making, quick delivery. The rug was received in good order. Thank you”

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Posted 2 years ago

“Excellent price and quality of this hallway runner. I liked the choice of width and length. My order was delivered within 3 days. I was kept updated by email. Brilliant service from runrug and Evri.”

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Posted 2 years ago

“Item ordered was to be very delayed shipping, received an email explaining that and suggesting an alternative. Perfect choice. Product was as described, excellent quality, perfect for my stair project. Highly recommend purchasing from this company.”

Runrug 5 star review on 31st December 2023

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Posted 2 years ago

“Arrived completely out of wrapping but in good shape. A good choice for my hallway.”

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Posted 2 years ago

“good service and very pleased with quality of the runner”

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Posted 2 years ago

“A complete disaster, poor quality, marks and defects… and UPS wants me to pay taxes !!!!… Obviously I refused the product and I now I want a refund. An email has been sent to la your helpdesk and I’m waiting for an answer !”

Helpful Report

Posted 2 years ago

Hi Arjan Thank you for the feedback although naturally we are really sorry to see that you had such a poor experience with us. Having reviewed the images that you sent through to us we have then raised this with our support manager at our courier, we are as disappointed as you are to see the condition that the runner was delivered to you in. Similarly with the fees for the taxes these should have been charged directly to our account and we are currently working to ensure that this issue does not happen for any customers in future. Please accept our sincere apologies for such a poor delivery service on this occasion, but if you would like to return to us in future please do not hesitate to get in touch and we will gladly offer a discount on your order by way of a small apology. Kind regards runrug.com

Posted 2 years ago

“Une commande qui a eu quelques problèmes mais le service client a été très réactif et de très bonne volonté. Opinion favorable pour cet achat.”

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Posted 2 years ago

“I had initially gave Runrug a bad review, because after 3 weeks my items still have not arrived, after however, in light of their quick response to my email, I will revise my review, as the issue was with UPS, they apparently lost the package. Waiting for a delivery on the replacement.”

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Posted 2 years ago

Hi Tomas Thank you for your message, although we are genuinely sorry to see the issues with the delivery. We do have a great record, alongside our courier of fast delivery and please rest assured that we consistently work to ensure the information on our site is accurate. While reviewing your order I can see that you have been working with a member of our Customer Experience team and I am happy to see that we are close to getting this resolved for you with replacement products shipped to yourself. I hope that when they are received they compliment your home perfectly! Kind regards runrug.com

Posted 2 years ago

“Very happy with the order I order the wrong size but got it sorted with no fuss. Very helpful staff.”

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Posted 2 years ago

“Cannot give a review as runner has not yet arrived. Disappointed as ordered on 15th and didn't leave your premises till 22nd. EVRI picked up parcel 23rd.....not yet delivered.”

Helpful Report

Posted 2 years ago

Hi Jean Thank you for your review although naturally we are sorry to see that the delivery was delayed to yourself. We do endeavour to ensure that all orders are shipped within 4 working days, although I can see that on this occasion it was shipped on the 5th day to yourself. This will be flagged as part of our continual review of our processes to make sure that this does not happen in future to other customers. On the delivery element please do accept my apologies. Again we will flag this to the courier to investigate why it has been so delayed, reaching you on the 27th. Now that the runner has arrived though, I hope that it is everything that you wanted for your home, but please do not hesitate to reach out if you have any questions or issues at all using helpuk@runrug.com Kind regards runrug.com

Posted 2 years ago

“Impressed with tge quality of my rug. As described”

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Posted 2 years ago

“Not bad rugs. Bought 2 for the kitchen. Very disappointed with the customer service. Paid for next-day delivery only to find that the first rug was lost after waiting 2 days, tried contacting Runrug - no phone number. Sent numerous emails over the next day, no replies. Then discovered RR is part of a larger flooring co. that has other outlets. Phoned one of the shops that offered to provide help, and indeed did. Very grateful to the guy. The issue was resolved. Suggest RR up its communication system and not leave customers in limbo.”

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Posted 2 years ago

“I being calling and emailing Runrug over over again to get my staircase runner returned or exchange and still no phone call or email back.i paid good money for the rug to be ignored this way.”

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Posted 2 years ago

Hi Doel, Thank you for your review, although I am sorry to see that there were issues in reaching us in a timely fashion. While looking to investigate this issue I can see that a member of our Customer Experience team has been working with yourself on the exchange that was needed and this was shipped on January 4th. Please rest assured that we will continue to monitor the delivery to ensure that everything moves smoothly and you can have your finished staircase very soon! If you have any questions at any stage please do not hesitate to get in touch with us, using helpusa@runrug.com. Kind regards runrug.com

Posted 2 years ago

“I purchased a hallway runner , received in good time as stated. Any issues that I had they responded quickly to resolve the issues. Very happy the service ,will in the future.”

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Posted 2 years ago

Runrug is rated 4.7 based on 8,195 reviews