Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,196 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,196 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Left 2 messages with customer service and never received a call back. Carpet came balance due from customs in the amount of 61.00. Expect to pay MORE than your paid receipt for Custom charges.”

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Posted 2 years ago

“Excellent product (Tartan Runner - 6.3m) and delivered quickly with the one day service. I highly recommend this company.”

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Posted 2 years ago

“Great rug, better than it looks on the website and super quick delivery. Oh and great quality too!!!”

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Posted 2 years ago

“Rug as described, very happy with it.”

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Posted 2 years ago

“My friend has 1 of these and I liked it so thought I would order 1 for myself. I think I need something underneath it as I have it on top of a carpet and it walks. Otherwise the rug good quality”

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Posted 2 years ago

“Great product,arrived very quickly.”

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Posted 2 years ago

“Great carpet that arrived quickly.”

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Posted 2 years ago

“We ordered a runner for outhouse. They told us it would be here at the beginning of January. It arrived this week.We are very pleased with it fitted perfectly.”

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Posted 2 years ago

“everything is fine, I recommend it”

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Posted 2 years ago

“Great service, lovely carpet .”

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Posted 2 years ago

“Great shopping experience. Great value for money. Arrived within delivery window. The rug is really good quality nice and thick and looks great. Would buy again.”

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Posted 2 years ago

“Love the way my rug feels! It feels little like velvet and it’s soft. The Color is awesome just want I was looking for a medium grey. Very happy with my purchase,”

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Posted 2 years ago

“Exceptionally pleased with our purchase. Quick delivery. Excellent service and price”

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Posted 2 years ago

“Although the Runrig team were prompt with the order I placed they definitely need to review the courier service providers, leaving open packaging out in the rain is wrong, for me this impacts the scorer for Runrug”

Runrug 3 star review on 14th December 2023

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Posted 2 years ago

“exelent product arrived much earlier than expected would reccomend and would use them again”

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Posted 2 years ago

“The hall runner arrived in good time. It is true to the online pictures and description and seems to be value for money. It is good tgat you are able to choose your own width and length preference”

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Posted 2 years ago

“excellent prompt service of a quality product”

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Posted 2 years ago

“Good, product, fats delivery, good price”

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Posted 2 years ago

“Excellent transaction. Quick and efficient. The rug was just what I needed. Thank you Runrug.”

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Posted 2 years ago

“Delivery was good but rug quality was very poor”

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Posted 2 years ago

Hi Barry, We are pleased that you found our delivery service good. However, we are disheartened to hear that you are not satisfied with the product quality. Your feedback goes a long way so we would like to thank you for the time taken to leave a review. If you haven't already, please contact our Customer Service Team (help@runrug.com) if you require any more assistance with this. Thank you, Runrug

Posted 2 years ago

Runrug is rated 4.7 based on 8,196 reviews