Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,278 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am always wary of Internet shopping, but Runrug have been excellent. From tracking the order from the minute I placed the order to the excellent Joe in customer service being so helpful. I can't fault my experience.”

Helpful Report

Posted 3 years ago

“The hall runner is beautiful arrived promptly and in perfect condition thanks, will recommend you to any one looking for carpets thank you”

Helpful Report

Posted 3 years ago

Hi Jennifer, Thank you for taking the time to review us! We're delighted to see you're happy with your purchase. We work hard to ensure that we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 3 years ago

“We had some issues with the sizes of the rugs being correct. However, customer service was great with working to get things right. The material and workmanship in these rugs are amazing! These are beautiful rugs! I expect to have them for many years to come. I would definitely recommend Runrug for future purchases.”

Helpful Report

Posted 3 years ago

Hi Pamela, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Could I perhaps ask what we could have done differently, to gain that all-important extra star? Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“runner rugs are perfect for limiting wear on wood floors in kitchens and high traffic areas.i especially like the no slip,no leak through latex backing.great for spills in the kitchen.when i saw the new southwest theme runner i knew it was perfect for my home.it looks better than the online image.run rug service is excellent and rugs are very fairly priced.more southwest themed rugs would be appreciated.i would be a buyer.”

Helpful Report

Posted 3 years ago

Hi Mary, Thank you for taking the time to review our company! We're delighted to see you're happy with your purchase. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 3 years ago

“Soft rug , nice colour ,as described quick delivery”

Helpful Report

Posted 3 years ago

Hi Louise, Thank you for your positive review and we're pleased to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 3 years ago

“Very fast delivery and excellent quality. Exactly what we wanted!”

Helpful Report

Posted 3 years ago

Hi Richard, Thank you for taking the time to review us! We're delighted to see you're happy with your order. It looks brilliant! We work very hard to ensure that we offer the best quality products, at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 3 years ago

“Good product, good quality, website is user friendly. fast delivery”

Helpful Report

Posted 3 years ago

Hi John, Thank you for your positive review and we're happy to see you're pleased with your order. We'll hope to see you again soon! Thanks again! Runrug

Posted 3 years ago

“fANTASTIC service. Ordered on Wednesday arrived Friday Exactly what I wanted. Will definitely be buying from them again”

Helpful Report

Posted 3 years ago

Hi Margaret, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 3 years ago

“Exactly what I wanted at a gd reduced price”

Helpful Report

Posted 3 years ago

Hi Jacky, Thanks for the review! Your positive comments are appreciated and we're happy to see you're pleased with your order. Thanks again! Runrug

Posted 3 years ago

“Thank you Runrug my rug arrived faster than expected. It’s so beautiful, a great improvement in my home. Thank Mr Joe Bloomfield for your professionalism in explaining the possibility of delay. Such caring acts go unreported, thank you kindly sir, proud to do business with you.”

Helpful Report

Posted 3 years ago

Hi Sibon, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with Joe, a member of our Customer Support Team - we all work very hard to bring a high level of customer satisfaction and we sincerely appreciate the comments! Thanks again and we'll hope to see you again very soon! Runrug

Posted 3 years ago

“Helpful, prompt replies from Joe Riley.”

Helpful Report

Posted 3 years ago

Hi Bazil, Thank you for your positive review and we're pleased to see you've had a great experience with Joe! Could we perhaps ask what we could do differently next time to gain that all-important 5th star? We'll hope to see you again soon! Thanks again! Runrug

Posted 3 years ago

“Good selection ..... excellent quality... and speedy delivery. Very good price Well and truly satisfied.”

Helpful Report

Posted 3 years ago

Hi John, Thank you for taking the time to review our company! We're delighted to see you're pleased with your order. We work hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 3 years ago

“Good quality item. Very satisfied. Delivery also very prompt. Will use again.”

Helpful Report

Posted 3 years ago

Hi Ray, Thank you for your positive review and we're very pleased to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 3 years ago

“The shipment came faster than expected. The runner rug is soft and feels comfortable under feet.”

Helpful Report

Posted 3 years ago

Hi Ethel, Thank you for taking the time to review our company! We're delighted to see you're pleased with your order. It looks great! We work hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 3 years ago

“Thick, luxurious, and well-made, our Runrug was the perfect choice for our staircase. The color was as indicated in the online photos, and the pattern was well done. Once installed (easier than I had expected) it immediately made our home look and feel more custom and high-end. The rug shipped quickly but was only loosely packed in a sheet of plastic, which is the one downside and thus kept this review from being 5-star.”

Helpful Report

Posted 3 years ago

Hi Michael, Thank you for taking the time to review us! We're delighted to see you're happy with your purchase. It looks wonderful! We work very hard to ensure we offer the best quality products at the best prices! We're very sorry to hear that you were unhappy with the packaging, was it damaged in any way? Please contact us via email to discuss this further. We're happy to answer your questions and perhaps we could even change your mind about leaving us a 5-star review! We'll look forward to seeing you again soon! Thank you. help@runrug.com

Posted 3 years ago

“Would have been 5 star apart from when ordering quoted 3-5 day delivery After placing the order the delivery date stated 10 days On phoning and asking why the difference I WAS TOLD WE DON'T WORK BANK HOLIDAYS OR WEEKENDS (just what you want to hear) but it was delivered 3 days later just before when away”

Helpful Report

Posted 3 years ago

Hi Christine, Thanks for the review! We're very sorry if there was any confusion caused regarding the delivery times, due to the Bank Holiday. This was of course, not our intention. I am, however, pleased to hear that you received it 3 days later! We do hope that you like it? We hope to see you again in the future. Thanks again! Runrug

Posted 3 years ago

“Good quality, arrived on time.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review us! We're delighted to see you're happy with your purchase. We work extremely hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 3 years ago

“Quick Delivery, Well made quality pieces. Fits perfectly in the space and with decor! Will order from Runrug again.”

Helpful Report

Posted 3 years ago

Hi There, Thank you for taking the time to review us! We're delighted to see you're happy with your purchase. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 3 years ago

“Good efficient service. Delighted with the hall runner”

Helpful Report

Posted 3 years ago

Hi There, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 3 years ago

“I ordered "black key" stair runner 60cm. When the delivery date changed, I raised a ticket with CS. Joe quickly explained there was a fault on the roll, and I'd ordered at the same time as they were removing it from sale and all orders were switched to"back order" I was gutted! I really didn't want to compromise on quality or style by going elsewhere but also couldn't wait for the back order delivery, so Joe kindly offered alternative colours and sizes. When I emailed back with my preference, I'd no idea it would be processed, packed and shipped that very same day! It was delivered next day by DHL and everything about the runner, and the customer service received far exceeded anything I expected! I recommend this company 100% and I'm already planning my next purchase”

Helpful Report

Posted 3 years ago

Hi Donna, Thank you very much for taking the time to review us! We're delighted to see you've had a positive experience with our Customer Support Team - we work very hard to bring a high level of customer satisfaction and we truly appreciate the comments! We'd like to thank you for sending in those images as well, it looks brilliant! Thanks again and we'll look forward to seeing you again soon! Runrug

Posted 3 years ago

Runrug is rated 4.7 based on 8,278 reviews