Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,618 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,618 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“We got our runner rugs quickly, and when we opened the package, we know why. The rugs are not bad quality but look nothing like the pictures. The ends were simply cut and no seam. They look cheap like something you go and get at Lowes and they just cut it off to length and send to you. We will not be ordering from your company again at that price point. Bruce English”

Helpful Report

Posted 3 years ago

Hi Bruce, We are sorry to hear you weren't satisfied with your order. Unfortunately, depending on your screen and screen settings products can sometimes differ from what you may see in person. Another factor is that, as individuals we can all see colour slightly differently, so because of this we understand why your order may have looked different upon receiving. In regards to the seaming, Inca is a range that doesn't fray so it doesn't actually require binding on the edges. We do apologise for any inconvenience and if you haven't already, make sure to reach out to us (help@runrug.com) for any further assistance.

Posted 3 years ago

“Lovely hard wearing rug. Just what I was looking for”

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Posted 3 years ago

Thank you so much for your kind words and 5-star rating, Linda! We're so glad that you've found the perfect, hard-wearing rug with us. It's been our pleasure!

Posted 3 years ago

“Fantastic selection of rugs and carpets. Competitive pricing and speedy delivery. I love my new stair runner. Excellent quality.”

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Posted 3 years ago

Thank you so much Donna-Maria for your rating! It's great to hear that you loved the Runrug experience. We really do appreciated it!

Posted 3 years ago

“Expecting delivery on 3rd November but it arrived on 30th September which was great. Lovely carpet, good quality and just what I wanted and matched exactly with the picture on your website.”

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Posted 3 years ago

Thank you, Jennifer, for your 5-star rating of Runrug! We're delighted to have received your positive feedback. We are so glad to hear that you enjoyed your experience with us. We're even happier that your expectations were exceeded with the expedited delivery! We look forward to helping you with any future needs you may have.

Posted 3 years ago

“Delivery was quicker than anticipated. Looks amazing in hallway”

Helpful Report

Posted 3 years ago

Thank you so much for your 5-star rating of Runrug! We are delighted that you are happy with the product and that delivery was quicker than anticipated. We are thrilled that it looks amazing in your hallway.

Posted 3 years ago

“This carpet turns up at tge ends I’m very disappointed”

Helpful Report

Posted 3 years ago

Hi Anita, Sorry to hear you weren't satisfied upon receiving your order. When runners are unpackaged they can sometimes lip up on the edges for a short period due to being rolled up during transit. If you haven't already, contact us directly for further assistance (help@runrug.com)

Posted 3 years ago

“The rugs were very nice. I am very happy with the purchase”

Helpful Report

Posted 3 years ago

Thank you so much for the 5-star rating! I am thrilled to hear that you think the rugs are very nice and that you are happy with your purchase. It means a lot that you took the time to leave such a positive review!

Posted 3 years ago

“Rug is of a good quality and we are very happy with it but we paid extra for next day delivery and rug did not arrive for 5 days so we were disappointed with that”

Helpful Report

Posted 3 years ago

Hi David, Sorry to hear you had a slight issue with delivery. This could have happened for a number of reasons. If you haven't already, contact us directly (help@runrug.com) and we can look into this further for you.

Posted 3 years ago

“Very pleased with hallway runner and timeliness of delivery.”

Helpful Report

Posted 3 years ago

Thank you Sam for your 4-star rating! We are delighted to hear that you are very pleased with your hallway runner and the timeliness of delivery. We look forward to hearing from you again soon!

Posted 3 years ago

“very efficient good quality and price”

Helpful Report

Posted 3 years ago

Thank you so much for your 5-star rating of Runrug! We are delighted to hear that you appreciated our efficiency, quality and price. It really means a lot to us and your kind words will be shared with our team!

Posted 3 years ago

“Great service and advice plus great prices.”

Helpful Report

Posted 3 years ago

Thank you so much for your 5-star rating for Runrug. We are so glad to hear that you have experienced our great service, as well as our great prices. We appreciate your kind words and we are thrilled that you had a great experience with us.

Posted 3 years ago

“It looks mint...👍 prompt delivery...very satisfied customer... my concrete steps look brilliant...”

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Posted 3 years ago

Thank you so much for your 5-star rating and kind words about Runrug. We are delighted to hear that our product and delivery was satisfactory. Your stairs look amazing! We appreciate your continued support and kind words!

Posted 3 years ago

“First class, very helpful and my order arrived on time, good quality great rug”

Helpful Report

Posted 3 years ago

Thank you Janice for your 5-star rating of Runrug! It's great to hear that you had a great experience with us - we're overjoyed to know that your order arrived on time, was of great quality and had excellent customer service. We pride ourselves on offering our customers first-class service, so we really appreciate the positive feedback!

Posted 3 years ago

“Customer service is above and beyond .an absolute pleasure to deal with”

Helpful Report

Posted 3 years ago

Thank you so much for your great feedback on Runrug! We're so pleased to hear that you had an excellent experience with our customer service. It means a lot to us that you think our service is above and beyond. We appreciate your 5-star rating!

Posted 3 years ago

“I love the colours and the size is correct. Just not as thick as I would have liked.”

Helpful Report

Posted 3 years ago

Thank you for your 4-star rating of Runrug! We're glad that you appreciate the colors and the size. We apologize that you feel it is not as thick as you would have liked; we understand and appreciate your feedback. Thank you for taking the time to review us.

Posted 3 years ago

“Very good product at reasonable price . Looks hard-wearing and durable.”

Helpful Report

Posted 3 years ago

Thank you for your positive assessment of Runrug! We are glad to hear that you are satisfied with your order. We appreciate your 4-star rating and your feedback.

Posted 3 years ago

“The stair rug arrived quickly which was great, but it had lots of snags. Customer service seem very unhelpful , say to cut off the snags and try not to use in “high traffic” areas ! I said it’s for stairs so high traffic, they reply saying it should be ok but maintain it ! Not happy but have been offered to return it so will probably do that although the returns windows are not very flexible! Not impressed .”

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Posted 3 years ago

“Excellent company, great communication and fast delivery.”

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Posted 3 years ago

“I've been looking for an extra wide carpet for a long time. I stumbled across your website and found a 3'9" wide x 11' carpet. The size was exactly what I needed for my entryway so that my wood floors wood be protected instead of laying towels for winter boots and doggie wet feet. It's not a plush carpet and it looks more office-like but it does serve its purpose and fits in with our color scheme. I'm pleased with this purchase and will check to see Afrikaans Green is ever made in the width and length as that would perfect for my needs. But, I am completely satisfied with this purchase, and delivery was super fast! Thank you, Joanne 9/26/2023”

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Posted 3 years ago

“Very quick delivery and nice and plush”

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Posted 3 years ago

Runrug is rated 4.7 based on 8,618 reviews