Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,621 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,621 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Good products and service”

Helpful Report

Posted 3 years ago

Thank you for the 5-star rating of Runrug! We pride ourselves on providing great products and excellent service and your feedback is appreciated. Thank you for your support!

Posted 3 years ago

“i like the rug and the colour but feels more like outdoor rug and quite rough material”

Helpful Report

Posted 3 years ago

Thank you for your feedback about Runrug! We really appreciate your honest opinion. We are so glad that you like the colours we have to offer. We are committed to making sure our customers are satisfied, and we strive for excellent customer service. Thank you again for being a valued customer!

Posted 3 years ago

“As described. Good quality.”

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Posted 3 years ago

Thank you for your 4 star rating for Runrug! We are very grateful for the kind words. We appreciate your positive feedback!

Posted 3 years ago

“I have my grey run rug in place on my kitchen floor, because my labradoodle is 11 years old he wouldn't walk on the kitchen floor tiles, now he can plus it looks very nice, sorry i don't know how to do a photo.”

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Posted 3 years ago

Thank you so much for your 5 star rating of Runrug, Rita! I am pleased to hear that your labradoodle is now able to walk on the kitchen floor. It sounds like it has both practical and aesthetic benefits! We appreciate you taking the time to leave such a lovely review.

Posted 3 years ago

“Excellent service - on time, easy to unpack and install. We love it!”

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Posted 3 years ago

Thank you so much for your 5-star rating, Patrice! We are so thrilled to hear that you were satisfied with the service we provided - from the on-time delivery to the ease of the installation process. We're happy to know that you love it!

Posted 3 years ago

“Efficient service! Like black/zebra, husband hated the other one sadly so is there any way I can return that one?”

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Posted 3 years ago

Hi Doonan, Thank you for your great feedback! If you are still wanting assistance please contact us directly (help@runrug.com) and we will do all we can to help you :)

Posted 3 years ago

“Perfect service from order to delivery. Love our new hall runner.”

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Posted 3 years ago

Thank you, Tracie, for giving us a 5-star rating! We are so pleased that you had such a wonderful experience – perfect service from order to delivery! We are thrilled that you love your new hall runner!

Posted 3 years ago

“The rug is just as described only better.”

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Posted 3 years ago

Thank you so much for your 5-star rating of Runrug! We are thrilled that you were satisfied with your purchase and that the rug was just as described - if not better!

Posted 3 years ago

“Lovely stair runner. Great finish on it too. Super value for money. Would definitely recommend this company.”

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Posted 3 years ago

Thank you Marlon for your 5-star rating! We're so glad that you are pleased with your new stair runner! We strive to deliver only the best quality products with superior value, so hearing that you found that with us is so rewarding. Thanks again for your 5-star review!

Posted 3 years ago

“We picked a low pile and fun pattern. We were unsure how well it would go on our basement stairs but it turned out better than I imagined! Quick shipping and great quality, will order again!”

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Posted 3 years ago

Thank you, Sherry, for your 5-star rating of Runrug! We are so glad that everything turned out better than you imagined with your basement stairs. We appreciate that you liked our low pile and fun pattern, quick shipping, and quality. We look forward to you ordering from us again soon!

Posted 3 years ago

“Good quality runners at a good sensible price would recommend you”

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Posted 3 years ago

Thank you so much for your 5-star rating of Runrug, David! We really appreciate your kind words and loyalty. We are so glad that our good quality runners at a good, sensible price were up to your standards and that you would recommend us. We thank you for your continued support.

Posted 3 years ago

“Replacement due to change of decor. Colours lift the surrounding furnishings. Great quality and feel.”

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Posted 3 years ago

Thank you so much Paul for your 5-star rating of Runrug! We are thrilled that you find the new colour brightens up the surrounding furnishings. Thank you for recognizing the great quality and feel. We appreciate your kind words and support! It looks amazing!

Posted 3 years ago

“I highly recommend this seller. Very good customer services.”

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Posted 3 years ago

Thank you so much for the 5-star rating of Runrug, Jeanette! I really appreciate you taking the time to let others know about your experience with us.

Posted 3 years ago

“Fantastic service. I rang to order a free sample of the pattern I was interested in. It arrived very quickly and was beautiful. I then placed an order and it has also arrived quickly and it’s lovely - exactly as described and illustrated. These runners are not cheap, but the quality is undeniable and the edges are beautifully finished. I spent a long time researching runners online and was impressed by the Trust Pilot customer reviews about Runrug. The flexibility of sizes was an important criteria, but the fact that I could get a sample before spending quite a lot of money was the clincher for me. I wouldn’t hesitate to order from them again.”

Helpful Report

Posted 3 years ago

WOW, thank you so much for your wonderful 5-star review, Alison! We really appreciate your loyalty in choosing Runrug and trying out one of our free samples. We are thrilled to hear that the sample, as well as your order, arrived quickly and that you are satisfied with the quality. Your research and comparison of Runrug with other companies is highly commendable and we are humbled that you mentioned the Trust Pilot customer reviews. We promise to offer nothing but the best for our customers, and our flexible sizes and samples are our way of showing that. Thank you again for your review and we look forward to serving you again soon.

Posted 3 years ago

“As it said Quality and speedy delivery 100% recommend”

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Posted 3 years ago

Thank you so much for the 5 star rating, Helen! We appreciate that you found our quality to be outstanding and our delivery to be reliable. We are thrilled that you would recommend us. Thank you!

Posted 3 years ago

“A very good selection of rugs, easy to order and speedy delivery.”

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Posted 3 years ago

Thank you so much for your 5-star rating for Runrug! We're glad to hear that you were satisfied with the selection available, as well as our service. We look forward to you shopping with us again soon!

Posted 3 years ago

“I received two different-width runners. I have tried reaching out, but have not heard anything back. One runner was marked 2ft 4" but it is only 2ft. I need someone to help me.”

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Posted 3 years ago

Hi Maureen, I can see that we have sorted this for you and hope you are now satisfied with the replacement. We always strive for a stress-free experience, so I deeply apologize for the inconvenience, unfortunately, accidents can happen. Thank you for your custom and I'm happy that we could sort this for you :)

Posted 3 years ago

“Great quality rug,and arrived earlier than expected”

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Posted 3 years ago

Thank you, William, for your 5-star rating of Runrug! We're so glad you love your rug and that it arrived fast even earlier than expected! We appreciate your loyalty and are thankful for your kind words.

Posted 3 years ago

“Absolutely love our new stair runner. This one by far the most reasonably priced one that I found online and I looked at a LOT. This one looks incredibly similar to a designer one I looked at that was way too expensive.”

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Posted 3 years ago

“Excellent service. Quick and great quality”

Helpful Report

Posted 3 years ago

Thank you so much for your 5 star rating of Runrug! We really appreciate your positive feedback and are so glad you found our service excellent and the quality of our product to be of great quality. We thank you for your loyalty to our business and look forward to providing you with further excellent service.

Posted 3 years ago

Runrug is rated 4.7 based on 8,621 reviews