Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,619 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,619 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with runner recently purchased colour as described and delivered promptly.”

Helpful Report

Posted 3 years ago

“The stair runner I had ordered was not available. I had an email advising if my options. The customer service was brilliant. Very quick and very efficient. Would highly recommend”

Helpful Report

Posted 3 years ago

“I was very pleased with the runner rug. It far exceeded the quality I expected and fits well, doesn't slide and looks great. Although my daughter thinks I should have bought a red one rather than green. I will probably buy a red one too.”

Helpful Report

Posted 3 years ago

“I'm not thrilled. It is pretty but with the thick rubber backing, it does not lay crisply at the bottom of each riser. It is actually loose. I would call it somewhere between acceptable and poor.”

Helpful Report

Posted 3 years ago

“Very happy. Excellent service, ordered in the afternoon, arrived next day.”

Helpful Report

Posted 3 years ago

“Item is lovely, but would have been nice to receive a time window when it would have been delivered, as it was it turned up a day earlier lucky l happened to be in.”

Helpful Report

Posted 3 years ago

Hi John, I do apologise for this. Unfortunately, our courier must have delivered it earlier than expected and not updated us, so I am sorry if this was any inconvenience for you. However, I'm happy you received it well and that you're happy with the product!

Posted 3 years ago

“From order to delivery was an excellent device.well done and thankyou”

Helpful Report

Posted 3 years ago

Thank you so much for the amazing 5-star rating of Runrug, Peter! We're so glad to hear that your experience with us from order to delivery was an excellent one. We truly appreciate your loyalty to our company, and we thank you for choosing Runrug!

Posted 3 years ago

“Delivered on time well packaged so no complaints about that element of the company.”

Helpful Report

Posted 3 years ago

Thanks so much for your 4-star rating, Gareth! We're especially glad that the delivery and packaging were up to your expectations. It means so much to us to know that we've delighted a loyal customer like you. Thanks for your support!

Posted 3 years ago

“Good pricing, quick shipping. We have hardwood in a long (30') hallway. The dog would run, skid, and scratch the wood. Once we put the non-slip pad under it, she has loved the rug!!”

Helpful Report

Posted 3 years ago

Thank you Walter for giving Runrug a 5-star rating and for providing such a great review! We are so glad to hear that our non-slip pad is working out well for you and that your dog has been enjoying running around without slipping (he really is cute!) We appreciate you (both) for being loyal Runrug customers!

Posted 3 years ago

“After I made a huge mistake with my order it was sorted immediately with humility and understanding .. great customer service. Will definitely use these guys again in the future.”

Helpful Report

Posted 3 years ago

Thank you Joanna for your wonderful 5-star review of Runrug! We appreciate your kind words about our customer service and are so happy that we were able to sort out your order for you. We look forward to seeing you again in the future!

Posted 3 years ago

“Great quality and good service.”

Helpful Report

Posted 3 years ago

“EXCELLENT!! I received my stair runner today. There was a slight delay, but Josh from Runrug sent me a nice email to update my expected delivery date - Nice Personal Touch!! The quality appears to be excellent and I cannot wait to get this installed on my stairway. I love the visualization tool on the website so I know it is going to look fantastic.”

Helpful Report

Posted 3 years ago

Hi Jody, I really appreciate you leaving some really positive feedback and your time to do so. I'm glad I could keep you updated and I hope it looks great! Kind regards, Josh

Posted 3 years ago

“Excellent website good quality goods”

Helpful Report

Posted 3 years ago

Thank you so much, Irene, for the five-star rating of Runrug! We appreciate your feedback and are very happy to hear that you found our website excellent, with good quality goods. Thank you for being a loyal customer. We look forward to providing you with great service and rug selection in the future!

Posted 3 years ago

“The product exceeded our expectations . The marketing photos did not do justice to the color and pattern”

Helpful Report

Posted 3 years ago

“Delighted with our new Morocco Marrakech Stair Runner. Very good quality, it arrived quickly, and at a great price. The runner is a perfect complement to our to our rope handrail and beams in our cottage. I thought it would be rough on my feet but it’s not.”

Helpful Report

Posted 3 years ago

Thank you so much for your 5-star rating, Elizabeth. We are delighted that you are enjoying your new Morocco Marrakech Stair Runner. We are glad that your runner is the perfect complement to your cottage and that you have found it to be soft and comfortable. We appreciate your kind words and your support.

Posted 3 years ago

“The delivery was fast and smooth. The hallway runners are as excellent as before. I have ordered 3 times from this company. It’s a trustworthy company offering a good customer service and very good products.”

Helpful Report

Posted 3 years ago

Thank you so much for your five-star rating, Shanshan! We're so glad that you're pleased with your order. It's great to hear that the delivery was fast and smooth and that you're pleased with the runners. We truly appreciate your loyalty and your continued support - we look forward to serving you again in the future!

Posted 3 years ago

“Great service well done very professional 👍🏻”

Helpful Report

Posted 3 years ago

Thank you so much for the 5-star rating Lorna! We are so glad to have been able to provide you with great service and professionalism. We appreciate your kind words!

Posted 3 years ago

“I ordered a runner for my hall which was received after a short wait as it was out of stock, I was informed of this when I ordered it. The delivery date would have been whilst I was away on holiday and Runrug held it for me until I was back. I then received it a couple of days after i returned. I was kept informed every step of the way. I was so happy with my runner that I ordered a doormat to match it. The size I needed wasn’t standard but Josh said it could be cut to my measurement. It came the next day. I am really pleased with Runrug and wouldn’t hesitate to use them again.”

Helpful Report

Posted 3 years ago

Thank you Pamela for your 5 star rating of Runrug! We really appreciate your loyalty and we are glad to hear your happy. We are delighted that you are pleased with your runner and doormat and we look forward to working with you more in the future. Kind regards, Josh

Posted 3 years ago

“Good products and service”

Helpful Report

Posted 3 years ago

Thank you for the 5-star rating of Runrug! We pride ourselves on providing great products and excellent service and your feedback is appreciated. Thank you for your support!

Posted 3 years ago

“i like the rug and the colour but feels more like outdoor rug and quite rough material”

Helpful Report

Posted 3 years ago

Thank you for your feedback about Runrug! We really appreciate your honest opinion. We are so glad that you like the colours we have to offer. We are committed to making sure our customers are satisfied, and we strive for excellent customer service. Thank you again for being a valued customer!

Posted 3 years ago

Runrug is rated 4.7 based on 8,619 reviews