Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,308 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,308 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Great delivery service and the rug runner is perfect. It lies flat and picks up all the bits that would otherwise be trailed all round the house. Looks good too!”

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Posted 4 years ago

“Fantastic rug - better than the pictures even remotely hint at. Surprisingly thick too....in a good way!”

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Posted 4 years ago

“Excellent communication at every stage and rug delivered ahead of schedule. Quality excellent.”

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Posted 4 years ago

“First class service. Good website, excellent product and price. Couldn’t be better.”

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Posted 4 years ago

“First class website that was very easy to navigate and use. Order was processed and dispatched promptly and arrived in excellent condition within the time frame specified. Would definitely use runrug again.”

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Posted 4 years ago

“Emailed the company after receiving an item which there was an issue with for a return and that's now been 2 weeks and still no reply. Not impressed.”

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Posted 4 years ago

“Great quality. Fast delivery, lots of choice”

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Posted 4 years ago

“I've now placed three orders with runrug.com and am extremely happy with everything. The rugs are great quality, there is a nice variety of sizes, colors and styles to choose from, and they ship out quickly. The customer service is wonderful.”

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Posted 4 years ago

“Excellent quality. Just as mentioned in the description. Very happy with the runner. Surely will get some more”

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Posted 4 years ago

“First class service from ordering to delivery.”

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Posted 4 years ago

“A beautiful rug. It was a very easy ordering procedure and I was kept informed of delivery progress throughout. It took two days from ordering to receipt of the rug. I am very pleased with the quality and it has already received compliments. I will definately use this Company again.”

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Posted 4 years ago

“Runrug never let me down.Five star service, Five star product, Five star company.”

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Posted 4 years ago

“Prompt delivery and good quality item as expected.”

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Posted 4 years ago

“Great prices fast delivery great quality carpet runner”

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Posted 4 years ago

“Beautiful, high quality, just what we were looking for.”

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Posted 4 years ago

“Really easy to order from and prompt delivery. Unfortunately the rug was note suitable and Customer Service were very pleasant and helpful in arranging the return.”

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Posted 4 years ago

“Very pleased with runner.”

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Posted 4 years ago

“Wonderful customer service! Very easy returns! Runners were of high quality. Very durable and well made! Will definitely recommend and use again”

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Posted 4 years ago

“Excellent product and excellent service. I did have an issue on ordering but Jordan was extremely helpful and very professional. I would certainly use Runrug again.”

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Posted 4 years ago

“I've ordered from Runrug a few times now and every time order and delivery has been fantastic. The rugs I have received look amazing and I am very pleased”

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Posted 4 years ago

Runrug is rated 4.7 based on 8,308 reviews