Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,422 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The runner sent was acceptable, though thinner than I had expected. However, the wrong finish was sent for the stair rods. When I called about the problem, I was told that I could wrap them back up and send them back so the right ones could then be sent. That meant more work and more cost than I was willing to do. So as a result, I found their service to be unacceptable. Also, this order was placed and filled almost a year ago, so the fact that I am just now being asked about my satisfaction indicates poor management.”

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Posted 6 years ago

“Thank you for ur prompt reply but I thought the price was to high for the size I ordered thank you for u'r offer but I will not be returning the item”

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Posted 4 years ago

“Very poor quality. We’ve had it lying under a heavy rug and it still wont lie flat. Cheap and nasty. Can get something like this for a fiver in Asds”

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Posted 6 years ago

“Ordered a carpet runner on 16th October, paid £5 for next day delivery guaranteed. Delivery date given as 6th November, which is most definitely not next day! Emailed to query it, received a very blasé reply stating not in stock, had to be ordered. Why give an option for next day delivery?! 6th November came and went, no delivery, emailed again, item still not in. Finally arrived 16th November as if no problem! Not a company I would ever deal with again, customer service is shockingly bad, not even had the decency to refund £5 delivery fee despite being asked to do so! If you’re tempted to order from this company, think carefully before you do!!”

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Posted 7 years ago

“I ordered a runner for my hallway and using your tracking no realized my product was misrouted on 23 april misrouted again on the25 april two appointments were cancelled waiting in for an invisible delivery co.”

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Posted 11 years ago

“Not impressed at all. Arrived damaged, called twice to report it, nobody bothered to get back to me as promised. Flaw in carpet, didn’t see it until the last step had been fitted by carpet fitters. The customer service guy promised to get back to me but didn’t. I did order carpet runners and they came very quickly. Shame about follow up.”

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Posted 7 years ago

“It’s not clear on the website that their runners for stairs are much more complicated to purchase where there are winding stairs. They also cannot recommend any carpet fitters. In Australia vast majority of carpet is supply and install so it was impossible to find an installer. Spent $90 including shipping on a tiny sample (not the size of a mat as I was led to believe) that was a total waste of money.”

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Posted 4 years ago

“Rang depot as runner did not arrive on expected date. Informed the item was 'lost.' Given the option of a full refund or to re-order. Chose to cancel order as item apparently now out of stock and arrival time could be at least 2 weeks! Obviously very disappointed with this outcome and slightly bemused as to where the item has actually gone.”

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Posted 9 years ago

“Received notification of delivery, product didn't arrive. The following day it took three phone calls to find out that the delivery had been cancelled by carpet runners. Apparently there was a fault with the product, carpet runners had not notified me and I am as the title says still waiting, so was quite amused to be asked for my feedback on their products! An email the same day took 3 days to elicit a response that states "sorry to hear you not received the package will look into it"”

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Posted 9 years ago

“Hello! Your products arrived today and they appear to be exactly as ordered. The runner is beautiful and the retaining brass rods look great. My apologies for the early not so nice response. Regards, Howie FInn”

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Posted 4 years ago

“The Item is of poor quality. Sending it back, so waiting for an email from them. and requesting a Refund.”

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Posted 4 years ago

“I had to pay 91 € customs for a carpet that usally would Cost 220 €. I texted the customer Service and they haven't responded yet. The product itselfe is good but for me the hidden costs are brutal. Edit: 14 Days have gone by since the uplifting response of the Support and i still have'nt gotten any reimbursement or even an answer to the Email i sent.”

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Posted 5 years ago

“If Horrible was a choice it would have been picked. My Shipment disappeared for 2 weeks, when I Finally received it. The package looked like it was drug behind a truck. The outer runner had holes in it. It was delivered while I was at work or I would have sent it back. I Emailed immediately, & 3 more times before FINALLY getting return label sent. 2 weeks After they received the runners back, i emailed multiple times to see what's going on. 1 month later they say either a refund or pick different runner because they dont have my runner now. Runners I wanted were a different shade than what I recieved as well. I Chose refund. Another month I received half of my $120+ order. They ignored 12+ emails. I Had to send 5 emails in a row to get any responce. My Final emails was "what is their equation for returns for me to loose half of my $ when nothing was my fault" ? After 5+ emails of asking this,still no responce. **BEWARE** maybe if everything goes perfect you wont have to deal with all of this. But if you have 1 problem, good luck ! I am 50 yrs old & have NEVER seen or heard of customer service like this!.....after seeing your responce, there is not an area "to reply to your comment" the package was shipped back to you in THE SAME package that you sent to me. Both rugs were wrapped into 1 package. You were sent BOTH RUGS back. Why would I keep 1 & send a damaged rug back to you that you cant replace ??? I needed 2 rugs with the SAME PATTERN. If this was your actual thought of the outcome of the package I sent back to you, then you didnt even open the package to see there was 2 rugs in it...the same way you sent it to me, even the same wrapping that you used..I just added clear tape to seal package. I agree it was the shippers fault. But your customer service is the worst I seen & only gave back half of what I payed!”

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Posted 7 years ago

“Misleading advertisement”

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Posted 4 years ago

“Erreur sur la couleur.Runrug n'a pas voulu l'echange car j'avais coupé un petit morceau”

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Posted 5 years ago

“I'm afraid I am still awaiting delivery Hopefully it may arrive today.”

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Posted 6 years ago

“Order placed & within the day had acknowledgement of dispatch & two days later order received. Superb service, highly recommended!”

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Posted 6 years ago

“Terrible! Not only was my paid delivery date ignored...... They then sent the completely wrong carpet.”

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Posted 7 years ago

“Have not received my floor runner as yet Due to be delivered on the 24th December 2019 ????? Was due to be delivered to our home on the 24thDecember not to be picked up by us we can't find a DHl Deppo in our town and the delivery company can't find the carpet eather”

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Posted 6 years ago

“RunRug charged me immediately for my rug, sent an order confirmation, and then I heard nothing for a week. When they did contact me, it was to inform me that the shipment was delayed. No tracking information was sent. Not only have I STILL not received my rug, I still don't have tracking information and no one seems to care. I'll never be buying from this company again. Terrible experience.”

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Posted 5 years ago

Runrug is rated 4.7 based on 8,422 reviews