Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,405 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately my experience has been very stressful and negative with regard to an item returned for refund in December...This firm expect me supply tracking details to them in order for the to locate the item in their warehouse.....live had several unhelpful conversations regarding my refund with them....they don't seem to be able to grasp that this is not my responsibility...Meanwhile l await my refund and will update my review accordingly ...lnterestingly l note that somebody else is in a similar unfortunate position to myself....Have went from bad to worse.......Now accusing me of not having sent the item back at all......In quite an unprofessional tone of voice......Meantime l plan to keep in there until my problem is resolved as it should be and l will be able to give these guys the sort of review they feel they are entitled to.”

Helpful Report

Posted 8 years ago

“As far as the product...I don't know. I haven't received it. As for the delivery carrier, DHL they are the WORST. 3 failed delivery dates, an impossible-to-use customer service automated system, no callbacks when promised, and on the unlikely event you actually get a human being, evasion, deflection and failed promises. Please provide your customers with an alternative to DHL and please register your dissatisfaction with them. They certainly pay no attention to the recipient.”

Helpful Report

Posted 4 years ago

“Item not as presented on line-had to pay shipping charges to return. Returned last week as per company’s directions- have not received any refund on item. Will not use this company in future.”

Helpful Report

Posted 5 years ago

“Very bad experience with this business. I had to pay customs duty on the rug I received while nothing had said about this extra charge. Another terrible thing is the material of the rug is literally plastic; very disappointing.”

Helpful Report

Posted 5 years ago

“Make sure you double check their measurements when they send you your requested item. Twice now they’ve sent me the wrong size—first length, now width, for a stair runner I’ve ordered. They’re also barely acknowledging how inconvenient it is and are making me complete extra steps to just complete the return process I could have done independently. What is the point of contacting customer service to resolve their mistake in a more timely manner if I’m just going to have to complete a return before receiving my replacement? I also provided requested photographic evidence of their mistake.”

Helpful Report

Posted 4 years ago

Runrug is rated 4.7 based on 8,405 reviews