Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,439 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I received my rug on the day. There was no delivery note or returns info. When i unwrapped the rug it was Blue even though i ordered Lasis Beige and the rug was labelled Lasis Beige it was BLUE. I have had to keep it as i had no way to return it. so now i have a hall runner with 2 different colours. doesn't look great.”

Helpful Report

Posted 2 years ago

Hi Christine, We are so sorry to hear you've had to experience this upon receiving your order. To return this, please contact our Customer Service Team at help@runrug.com and we will assist you in doing this. Again, we deeply apologise for any inconvenience caused by this mistake and hope that it can resolved ASAP for you.

Posted 2 years ago

“You can't review a product when you haven't received it.”

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Posted 2 years ago

Hi Stephanie, We are very sorry to hear you haven't received your order. If you haven't already, please contact our Customer Service Team (help@runrug.com) so we can resolve this for you. Thanks for you honest feedback.

Posted 2 years ago

“Have not received my order”

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Posted 2 years ago

“I have still not received my order from u through Evri.It was originally due to be delivered on the 24th of Nov 2023 and it is now the 28th of November and still no sign of it being delivered or indeed according to Evri yet being out for delivery only in their possession.This is very disappointing and also worrying.Very -no update on this situation received in last 2 to 3 days.”

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Posted 2 years ago

“Sent wrong rug, tried to email but emails would not go through. Wrong email. Not happy.”

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Posted 2 years ago

Hi Samantha, It's very upsetting to hear that you received the wrong product and that you have had difficulties getting in contact with us. Please contact our Customer Service Team at help@runrug.com and we will work to resolve this :) We deeply apologise for any inconvenience caused by this mistake.

Posted 2 years ago

“The backing is different to one I bought previously, quality not as good. Not cut straight.”

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Posted 2 years ago

Hi Vanessa, Sorry to hear you're not satisfied with your order. If you haven't already, please contact our Customer Service Team at help@runrug.com.

Posted 2 years ago

“Possibly I order the wrong length and width. I wanted a runner for the hallway”

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Posted 2 years ago

Hi, Sorry to hear you ordered the wrong size. If you're still in need of our help, please contact our 'Customer Service Team'. Kind regards, Runrug

Posted 2 years ago

“After finding the ideal doormat at a great price, as they were much more expensive at other retailers, I hadn't received it after over a week. Couldn't get in touch by phone, so sent e-mail. I was advised the courier couldn't locate the item and it was probably lost. As it was the last one there was no possibility of it being replaced with the same one. The customer service was excellent and I received a full refund, but all in all very disappointing. Wouldn't purchase from this company again.”

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Posted 2 years ago

Hi Joan, It's very disheartening to hear you had an issue regarding receiving your order. It seems that this was due to a courier mistake, and we deeply apologise for any inconvenience this caused you, it's a shame we didn't have any more stock of this particular doormat so we completely understand why this was disappointing to hear. Again, we are truly sorry about this. Kind regards, Runrug

Posted 2 years ago

“We have not received our order or an update”

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Posted 2 years ago

Hi Lynn, We are disheartened to hear you have not yet received your order. I hope this is now with you, however, if you still need assistance with this matter... Please contact our 'Customer Service Team' (help@runrug.com)

Posted 2 years ago

“Ordered over 2 weeks ago still with the most useless unreliable delivery company in the world, still not delivered !!!! Complete useless muppets, why on earth do you use evri???”

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Posted 2 years ago

Hi Allan, We are truly disheartened to have heard this. If you haven't already, please contact us directly at help@runrug.com. Kind regards, Runrug

Posted 2 years ago

“I have not received my rugs yet.”

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Posted 2 years ago

Hi Duane, We are very disappointed to hear you haven't yet received your order. If you haven't already, please contact us directly at help@runrug.com and we will look into this for you.

Posted 2 years ago

“Paid for next day delivery did not happen”

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Posted 2 years ago

Hi Charles, Very sorry to hear about this! If you haven't already, please contact us directly (help@runrug.com) and we will look to sort this for you.

Posted 2 years ago

“I ordered a 21' runner. Took almost 2 months to receive it. I received a 16' runner! I paid almost 300.00$ for this not including the shipping and tax”

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Posted 2 years ago

Hi Tami, We are very disappointed to have heard this. Please contact us directly as soon as possible so we can make sure this is sorted for you. We deeply apologize for such inconvenience.

Posted 2 years ago

“This carpet turns up at tge ends I’m very disappointed”

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Posted 2 years ago

Hi Anita, Sorry to hear you weren't satisfied upon receiving your order. When runners are unpackaged they can sometimes lip up on the edges for a short period due to being rolled up during transit. If you haven't already, contact us directly for further assistance (help@runrug.com)

Posted 2 years ago

“The stair rug arrived quickly which was great, but it had lots of snags. Customer service seem very unhelpful , say to cut off the snags and try not to use in “high traffic” areas ! I said it’s for stairs so high traffic, they reply saying it should be ok but maintain it ! Not happy but have been offered to return it so will probably do that although the returns windows are not very flexible! Not impressed .”

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Posted 2 years ago

“You never answer the phone. Your products don’t look like they appear on your website. Deceiving the customer is not good.”

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Posted 2 years ago

“I ordered a runner from you that i needed to return as ordered wrong size. I have tried to call your customer service twice and left a message and still no response from you”

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Posted 3 years ago

“Runrug sent the wrong size but labeled it as the right size - basic stuff. In the end, they sent a free replacement without asking for the original item to be returned. Took a bit of discussion to get there. Additionally, DHL is a nightmare for delivery. I have just had the replacement arrive today after a lengthy saga on the phone with DHL. Took two weeks from start to finish and was exhausting. The rug looks ok but probably easier to nip out to Denelm next time. Thanks”

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Posted 3 years ago

“Not as advertised”

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Posted 3 years ago

Hi Madeline, Thank you for your review. I am very sorry to hear that you believe we haven't advertised something adequately. We'd love for you to reach out to us directly, so that we can look into this for you. We're always happy to work with our customers to resolve any problems they may have. We can assure you, we'll do everything we can to help you. help@runrug.com Thanks, Runrug.

Posted 3 years ago

“It was small. Not the right size. And too much money please refund me”

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Posted 3 years ago

Hi Pamela, Thank you for your review. Looking at your order I can see that you have just purchased one of our '1 foot' samples. There are two boxes available on the product listing, where you have to click to select the 'length' and 'width' that you require. We offer 'any length' rug runners. You, therefore, have to tell us what size you need. We are very sorry if you feel that this information isn't clear enough. Please contact us directly to discuss this further, we'll be more than happy to work with you. help@runrug.com Thank you, Runrug.

Posted 3 years ago

Runrug is rated 4.7 based on 8,439 reviews