Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,405 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,405 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven’t received the rug yet and no idea when it’s going to arrive. Should have had it a week ago but due to poor delivery service from DHL I’m still waiting. DHL can’t even take simple instructions or contact you to give a delivery date or time slot. So disappointed”

Helpful Report

Posted 3 years ago

Hi, Many thanks for your review. Once again, we're so sorry for the delay experienced with the courier on this occasion. We ship our parcels in good faith and it's disappointing when the service lets us down. We hope that you love your product now that it has been delivered. Thanks again, Runrug

Posted 3 years ago

“Poor quality”

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Posted 3 years ago

Hi Doreen, Many thanks for your review. We're sorry to hear that you're not satisfied with the quality of your products from us. We're always happy to accept a return for exchange or refund should the products not be suitable. We've reached out via email to work on a resolution for you. Thanks again, Runrug

Posted 3 years ago

“Very disappointed with this runner very thin & took a week to get it flat & it’s still turned up at one of the corners definitely not worth £55 .”

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Posted 3 years ago

Hi Jeanne, Thank you for taking the time to review our company. We're sorry to hear that there are some issues with your item, Due to the runners being rolled for transportation, they can sometimes take a little time to settle fully. We recommend rolling the runner in the opposite direction to the way it arrived and leaving for 24 hours in a warm place. This should help alleviate the curling. We have now emailed you to discuss how we are able to resolve this for you further. Thanks again, Runrug

Posted 3 years ago

“I have placed several order and each time after they have charged my account they contact me to tell me they dont have the material in stock. This is irresponsible and dishonest to tie up my money for weeks without providing the material promised!”

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Posted 6 years ago

“First time purchasing an item from this company. Initial order, shipping and communication went well. However, I did not receive the correct "color" item. To resolve the problem, I called the Customer Service number and the individual I spoke to did not know how to help me, so he kept putting me on hold. Finally it was decided that I should email the company. I emailed the company and I have yet to hear back from them. The radio silence has me concerned because the order was for a significant amount of money. If I had received the correct color item the rating would have been better, but, not a five because the follow through with Customer Service was weak.”

Helpful Report

Posted 5 years ago

“I ordered, paid via Paypal money came out of my account 03/12/19. I received confirmation was ready for collection and I was given up until the 13/12/19 to collect from a local store to my home. I arrived on the 11/12/19 to be told my item had been collected and brought back to the retailer. I then called the following day and the gentleman I spoke to assured me it would be sent out again and apologised. I trusted this would happen but still I have not received an email confirmation that the item has been dispatched or even ordered, nor have a received a refund. I would like the item if possible but if carpet do not want to give me the item I have paid for then they need to give me my money back. This has been a horrible experience as I drove to the shop, parked on a paying High street and no item. So I have spent more money for the privilege of collecting the item myself, but I haven't even received the item so will have to do it again IF carpet runners will send me what I have PAID for. I am not in the habit of giving away my hard earned money.”

Helpful Report

Posted 6 years ago

“My buying experiecne with CarpetRunners has been a nightmare! I requested a sample. They do not provide samples so I ordered and paid for a 1 meter runner. It was promptly delivered and was fine so i placed an order for 2 x 5 metre runners. I was then informed that the product was no longer available but a similar design was available. I therefore placed an order for 2 x 5 metre runners of the similar design. These were delivered in a reasonable time. However, on opening and laying the runners, one of them was displaying ridges every metre - presumably where it had been wound too tight or crushed in transportation. I waited for 2 weeks in the hope that the ridges would subside. They didn't so I sent photos of the problem to CarpetRunners. They replied by suggesting that I roll up the runner with the backing on the outside and leave it for a few days in a warm place. I did this - but it did not work so I again sent photos to CarpetRunners. They then requested that I package and return the defective runner to them - which was rather inconvenient as I had to find packaging materials and take the runner to a dpd collection point - but I did as requested. 3 weeks later, I contacted CarpetRunners for an update on status and I received a reply that they were about to despatch a replacement - with no apology or explanation as to why they had taken no action for 2 weeks. I then received an email from dpd that the runner would be delivered the next day. The next day came and went and no sign of the runner - so, a couple of days later, I contacted CarpetRunners again and was informed that the replacement had not been shipped and it was no longer in stock. It is now almost 3 months since I started this purchase and I have been very patient throughout this shambles - but my patience is now exhausted and I am still waiting for a update on when I might expect to see the CarpetRunner. I would hope that they would offer me a full refund for my inconvenience and deliver the replacement when it becomes available. Do not buy from these people!”

Helpful Report

Posted 7 years ago

“Shocking service, says 48 HR delivery am still waiting for my item three days overdue. Will never use this company in future you don't even get a reply when you send email and I have sent three.”

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Posted 10 years ago

“I purchased stair runners after reading the positive reviews however a lot of things went wrong with my purchase. I ordered two and only received one had to chase it up with customer service team and eventually after chasing the third party delivery team it was delievered caused us delays The previous order was collected last Tuesday and to date I still have not received my refund called customer service and they have confirmed the refund is done however nothing has been credited back to my account Lots of empty promises. I don't think I will buy from this company again. It's been two weeks and still no sign of my refund spoken to Tom several times and every time I get a different story. A very unhappy customer never buying from this company ever again !”

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Posted 9 years ago

“The website is covered with statements of free no obligation refunds. When I posted some samples I was unable to get them refunded as they were made to order which was not clear when ordering them. Ended up buying from here as they were good but not happy about the misleading refund policy”

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Posted 6 years ago

“One word covers the service we received “hopeless” our order was supposed to be delivered on Monday 5th as per couriers text and finally arrived on the 12th from a different courier despite being assured that order would arrive on the 8th by company representative and the told the 9th by another courier company and it eventually arrived on the 12th. Frustratingly poor communication and wouldn’t order again even if it was free !”

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Posted 8 years ago

“THe rug has developed a crease in the centre of the length and will not pull straight”

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Posted 4 years ago

“I ordered the incorrect size of rug. I left a message to try and organise an exchange as the larger size was showing out of stock, so not sure what action to take. I was advised that your supplier did have stock of this rug, but you would have to wait until you received mines back, then arrange for the difference in cost to be paid before ordering the new one. My concern was there was no guarantee that the supplier could still have this and obviously, I have the inconvenience and cost of returning this one in the hope it is still there. I also raised concerns on the cost that would incurred to me to return the rug and was advised that you could not comment on courier rates to return this item. I was not looking for advice on couriers, just raising my concerns with the cost to return this. So, I sent an email covering the above and asked again, is there no way I can pay the difference now, and the new one can be delivered and the old one uplifted at the same time? I never got any response to this, therefore had no option but to return the item. I paid over £16 as the rug was too large for standard royal mail and had to be sent Parcelforce. I am sure this could have been resolved in a much more efficient way, that does not cause inconvenience for the customer, phone calls, emails when trying to organise a simple exchange. The cost to me for this transaction has been £16.00, with nothing to show for it but wasted time and energy!”

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Posted 10 years ago

“The picture when ordering the rug is forcily advertised I was expecting a hall runner big like shown in the photo it come in a massive box! And a tiny little door step quality is it good and not worth the money !”

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Posted 6 years ago

“They advertised 5 day delivery which I needed as had a function at my house I needed it for. Was advised that would not arrive as advertised in 5 days. Very disappointed as website doesn’t say may take more than 5 days. Just another website that doesn’t live up to its promises. Why say 5 day delivery when it’s not true. Be careful. Haven’t received the rug yet so cannot comment on its quality but now I am worried that the whole site might be full of lies.”

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Posted 4 years ago

“poor service paid for next day didnt get it . When goods arrived as if been through a hedge . Use at your peril called to ask for feed back ignored ?”

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Posted 8 years ago

“Emailed the company after receiving an item which there was an issue with for a return and that's now been 2 weeks and still no reply. Not impressed.”

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Posted 4 years ago

“Although we are really impressed with the quality of the rug runner, we are very disappointed that it will not stay in place and tends to slide on the carpet. Even after a complaint to the company, nothing has been done to alleviate the situation. I would never buy this product again.”

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Posted 6 years ago

“The one star is for delivery service. I live in xxxx Road but my rug was taken to xxxx Gardens instead which is 2 streets away from me. The owner was away & it was tossed over the fence into his garden where it lay for 3 days until he came home to find it before making the journey to bring it to me. . The most important job for a delivery driver is to get the address right and not noticing the difference between "Road" & Gardens" is just unacceptable.”

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Posted 5 years ago

“The delivery of product was NOT delivered to our home. A picture was sent to us in an attempt to verify your delivery of the project. The picture was NOT of our home. The door, as pictured, is hinged in the wrong side, we do not have a sill as pictured in your document. We have NOT received the project and need to know where the package was delivered. Cannot review the product when the delivery was not comleted.”

Helpful Report

Posted 5 years ago

Runrug is rated 4.7 based on 8,405 reviews