Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,422 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with my hall runner nice and thick to walk on . If I could choose iwould have liked it a bit wider than the 60cms but still very pleased”

Helpful Report

Posted 6 months ago

Hi Jane, Thank you for your review. We’re glad you’re pleased with the hall runner and that it’s thick. If you’d like a wider option, we can suggest alternatives or check measurements. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Ordered a 4.5 mt runner for our hall which arrived very quickly. Rug is of good quality and was very reasonably priced.”

Helpful Report

Posted 6 months ago

Hi Geoffrey, Thank you for your review. We’re really glad to hear the 4.5 mt runner arrived quickly, and that you’re happy with the quality and price. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Really lovely runner everything better than expected. Very fast service”

Helpful Report

Posted 6 months ago

Hi Philip, Thank you for your review. We’re really glad you found the runner lovely and that everything was better than expected, and that you experienced very fast service. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Lovely pavement and excellent customer service.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re really glad you found the pavement lovely and that the customer service was excellent. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Good website, plenty of choice with true colours, delivered earrly early. Verry pleased with quality and price. Highly recommended. Would certainly use this company again.”

Helpful Report

Posted 6 months ago

Hi Brian, Thank you for your review. We’re really glad to hear you’re pleased with the site, colours, delivery speed, quality and price. We appreciate the recommendation and look forward to helping you again if you need anything. Kind regards, Team Runrug

Posted 6 months ago

“Top marks for everything. Customer service and particularly the return exchange service was second to none . Adelaide and Isobelle deserve special mention .”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re really glad to hear you had a great experience with our customer service, including the return/exchange process, and that Adelaide and Isobelle stood out. We appreciate the kind words and look forward to helping again if you need anything. Kind regards, Team Runrug

Posted 6 months ago

“Excellent company to do business with. Good 'old fashioned' service throughout. Beautiful rug. Highly recommended.”

Helpful Report

Posted 6 months ago

Hi Barbara, Thank you for your review. We’re delighted you had excellent service and love the rug. We appreciate the recommendation and are here if you need anything else. Kind regards, Team Runrug

Posted 6 months ago

“Very pleased with my purchase. I ordered 2 runners in the size I wanted. I was kept up to date with my order and given a time through DHL when it would be delivered. The runners are perfect good quality and smell like a new carpet.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re really glad to hear you’re pleased with the runners, the updates, delivery timing, and that they smell like new carpet. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“A wide choice of patterns and the long lengths were what interested me as I needed a 9metre length. Service was very quick. A simple unpack, roll out and that was the hall complete! I was impressed that they emailed to check my address as it is in the countryside and not standard.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re really glad the wide pattern choice, the long lengths, and the quick service met your needs, and that our address check gave you peace of mind. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Very efficient service thank you”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re really glad to hear you found the service efficient. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Amazing quality and so safe being non slip.”

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Posted 6 months ago

Hi Vera, Thank you for your review. We’re really glad to hear you’re happy with the quality and the non-slip safety. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Carpet is stunning, well made well worth the money and packed brilliant would buy from rugrun again”

Helpful Report

Posted 6 months ago

Hi Mrs, Thank you for your review. We’re really glad to hear the carpet is stunning, well made, and worth the money. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Very happy with our purchase and the lady on the phone was very very helpful”

Helpful Report

Posted 6 months ago

Hi Sarah, Thank you for your review. We’re really glad to hear you’re happy with your purchase and that our phone support was very helpful. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Easy online ordering and lots of choice for stair runners, both styles and measurements. Quick delivery. Nice stair runner and it's looking great!”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re really glad to hear you found the online ordering easy, appreciated the range of stair runners, and that the delivery was quick. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“I purchased two rugs from RunRug. They are all I hoped they would be. Exactly as described and, what is more, perfect for my needs and well within my price range. I am very happy to recommend Runrug to anyone looking for well-made, quality and affordable rugs.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re thrilled to hear you’re happy with the rugs and that they met your needs and budget. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Great customer service, realy helpful dealing with any problems and efficiently. The stair runner we bought is lovely just what we were looking for, good quality and even better price. I would highly recomment RunRug”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re thrilled to hear you’re happy with the service and the stair runner. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Good service and quality product”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad to hear you’re happy with the service and quality product. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Delighted with my hall runner. It's so soft underfoot and the non slip element works a treat and it stays in place always.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re delighted to hear you’re happy with the soft feel, non-slip feature, and that it stays in place. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Lovely runner came within a couple of days. Very good quality we love it.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad to hear you’re happy with the runner and its quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“The rug arrived amazingly quickly and fits our floor area perfectly”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad to hear the rug arrived quickly and fits your floor area perfectly. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

Runrug is rated 4.7 based on 8,422 reviews