Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,936 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely rug much better than the photo”

Helpful Report

Posted 6 months ago

Thank you so much for your lovely 5-star review, Janet! We’re thrilled to hear that the rug has exceeded your expectations and looks even better in person. Your satisfaction means a lot to us! If you need anything else, just let us know. Enjoy your beautiful new rug!

Posted 6 months ago

“Quick easy ordering online. Carpets arrive quickly, actually a day earlier. Carpets exactly as described and exactly what I wanted. First time buyer but would look at runrug 1st for future purchases.”

Runrug 5 star review on 29th October 2024

Helpful Report

Posted 6 months ago

Thank you so much for your incredible 5-star review, Brian! We’re thrilled to hear that your ordering experience was quick and easy, and that your carpets arrived even sooner than expected. It's great to know they match your expectations perfectly. We look forward to being your first choice for future purchases. If you need anything else, feel free to reach out. Enjoy your new carpets!

Posted 6 months ago

“After seaching everywhere for a pair of runners to fit our akwardly shaped hallway, we came across the Runrug website. Such a wide choice of patterns and sizes, we were spolit for choice. Our order arrived very quickly and well packaged. Very happy with our purchase.”

Helpful Report

Posted 6 months ago

Thank you for your wonderful 5-star review! We're thrilled that you found the perfect runner for your uniquely shaped hallway on our website. It's great to hear that you appreciated our wide selection and that your order arrived quickly and well packaged. If you need any further assistance or have any questions in the future, feel free to reach out. Enjoy your lovely new runner!

Posted 6 months ago

“Excellent on line service. Quality of carpet very good. Delivery also good. Will be ordering again.”

Helpful Report

Posted 6 months ago

Thank you so much for your outstanding 5-star review, Angela! We’re thrilled to hear that you had a great experience with our online service and that you’re pleased with the quality of your carpet. It’s wonderful to know the delivery went smoothly as well. We can't wait to see you back for your next order! Enjoy your new carpet!

Posted 6 months ago

“I am very pleased with my purchase & the delivery was as stated.”

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Posted 6 months ago

Thank you so much for your excellent 5-star review, Linda! We’re thrilled to hear that you are pleased with your purchase and that the delivery met your expectations. Your satisfaction is our priority, and we’re here to help if you need anything else in the future. Enjoy your new addition!

Posted 6 months ago

“Arrived in good time. Secure packaging. Rugged feel and very good looking. Went down easily and looks great as a finished runner.”

Helpful Report

Posted 6 months ago

Thank you for your wonderful 5-star review! We're thrilled to hear that your runner arrived on time and in secure packaging. It's fantastic that you love the rugged feel and appearance of your new runner. If you need anything else or have any questions, please don’t hesitate to reach out. Enjoy the new addition to your space!

Posted 6 months ago

“Beautiful rug !! It arrived in 3days !! Very polite man delivered it !! So pleased !!!!”

Helpful Report

Posted 6 months ago

Thank you so much for your fantastic 5-star review, Christine! We're thrilled to hear that you love your beautiful rug and that it arrived so quickly. It's wonderful to know you had a pleasant delivery experience as well. If you need any assistance in the future, feel free to reach out. Enjoy your lovely new addition!

Posted 6 months ago

“We bought 2 runners for a long hallway, We think they were a good value and they were actually delivered earlier than promised.”

Helpful Report

Posted 6 months ago

Thank you for your stellar 5-star review, Edward! We’re thrilled to hear that you found great value in your runners and that they arrived earlier than expected. It’s wonderful to know they’re perfect for your hallway. If you need any further assistance, feel free to reach out. Enjoy your new addition!

Posted 6 months ago

“Good service lovely rug”

Helpful Report

Posted 6 months ago

Thank you for your lovely 5-star review, Ann! We're thrilled to hear that you enjoyed our service and love your new rug. It's always our pleasure to make sure our customers are happy. If you need anything else, feel free to reach out. Enjoy your lovely addition!

Posted 6 months ago

“Good quality & measured to perfection 👌”

Helpful Report

Posted 6 months ago

Thank you so much for your stellar 5-star review, Paul! We’re thrilled to know that you’re happy with the quality and fit of your rug. Your satisfaction means the world to us. If you need anything more, feel free to reach out. Enjoy your perfectly measured addition!

Posted 6 months ago

“The design, quality of materials and delivery time were all excellent.”

Helpful Report

Posted 6 months ago

Thank you so much for your fantastic 5-star review! We're delighted to hear that you found the design, quality of materials, and delivery time to be excellent. Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance or have more feedback, feel free to reach out. Enjoy your wonderful new purchase!

Posted 6 months ago

“Just such a smooth process from ordering to arrival of my hall runner. Really good quality product which doesn't disappoint. It's great to find a company that sells runners in a range of types and sensible lengths eg. I needed a flat weave and 3 metres long for my hall. Most high street names don't do this. I am extremely pleased with my item.”

Helpful Report

Posted 6 months ago

Thank you so much for your wonderful 5-star review, Janet! We’re delighted to hear that you had such a smooth experience from ordering to arrival and that you're pleased with the quality of your hall runner. We take pride in offering a range of options that suit everyone's needs, so it’s great to know we could help you find just what you were looking for. If you ever need anything else, feel free to reach out. Enjoy your lovely new addition!

Posted 6 months ago

“Delivered promptly. Good quality”

Helpful Report

Posted 6 months ago

Thank you so much for the fantastic 5-star review, Jeannette! We're thrilled to hear that your order was delivered promptly and that you’re pleased with the quality. It's always our aim to provide top-notch products and service. If you need anything else in the future, don’t hesitate to reach out. Enjoy your new rug!

Posted 6 months ago

“So helpful , from ordering , to telephone call I had to make after accidentally ordering two to delivery and refund on the second one ! Definitely recommended.”

Helpful Report

Posted 6 months ago

Thank you so much for your amazing 5-star review, Anne! We’re thrilled to hear that you found our service helpful every step of the way, from ordering to delivery and refund. It’s our priority to ensure a smooth experience for our customers, and your recommendation means the world to us. If you ever need assistance in the future, don’t hesitate to reach out. We appreciate your support!

Posted 6 months ago

“The rug & stair rods arrived quickly and in good order. I installed them over the weekend. Big job, but great results! Thank you.”

Runrug 5 star review on 27th October 2024

Helpful Report

Posted 6 months ago

Thank you so much for your wonderful 5-star review, Brian! We're delighted to hear that your rug and stair rods arrived quickly and that you had a productive weekend installing them. It’s always rewarding to see a big project come together beautifully! If you have any more home projects in the future, feel free to reach out. Enjoy the fantastic results!

Posted 6 months ago

“Runner arrived in a couple of days. Quality is excellent, very happy.”

Helpful Report

Posted 6 months ago

Thank you so much for your amazing 5-star review, Julie! We're so glad to hear that your runner arrived quickly and that you’re happy with the quality. We strive to provide excellent products and service, so your feedback truly means a lot to us. If you ever need anything else, feel free to reach out. Enjoy your beautiful new runner!

Posted 6 months ago

“Brilliant service to Guernsey, Channel Islands as delivery was the next day. Quality of rug was excellent.”

Helpful Report

Posted 6 months ago

Thank you so much for your amazing 5-star review! We're delighted to hear you had such a brilliant experience with our service and that your rug's quality exceeded your expectations. Delivering to Guernsey promptly is always our aim, and we’re thrilled it worked out for you! If you need anything more in the future, feel free to reach out. Enjoy your fabulous new rug!

Posted 6 months ago

“Excellent service, lovely hall runner, well finished, fast delivery and keep well informed on time and date”

Helpful Report

Posted 6 months ago

Thank you so much for the excellent 5-star review, Paul! We’re thrilled to hear that you’re happy with the service, the lovely hall runner, and the fast delivery. Keeping you informed is our priority, and we’re glad that made your experience even better. If you need anything else in the future, just give us a shout. Enjoy your beautiful new addition!

Posted 6 months ago

“Bought 2 runners for my hall and lounge. Delighted with the quailty of these. I've been looking locally for some time as I do like to see before I buy but so glad I opted to order from Runrug. Good value for money too, giving me the option of being able to change rugs with the seasons.”

Helpful Report

Posted 6 months ago

Thank you so much for your amazing 5-star review, Maureen! We are delighted to hear that you're so pleased with the quality of your runners for both your hall and lounge. It's great that you chose to order from Runrug, and we’re thrilled that our selection met your needs. Offering good value and the flexibility to switch up your rugs with the seasons is something we love to provide. If you ever have any questions or need assistance, feel free to reach out. Enjoy your beautiful new runners!

Posted 6 months ago

“Very happy, it looks lovely in my hall-way and soft on the feet.”

Helpful Report

Posted 6 months ago

Thank you so much for the glowing 5-star review, Eve! We're thrilled to hear that your new rug looks lovely in your hallway and feels soft underfoot. It's always wonderful to know our customers are enjoying their purchases. If you ever need anything else or have questions, feel free to reach out. Enjoy your beautiful new addition!

Posted 6 months ago

Runrug is rated 4.8 based on 6,936 reviews