Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,645 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,645 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Lovely rug, just what I was looking for, ordered another one!”

Helpful Report

Posted 10 months ago

Hi Elizabeth, Thank you for your lovely review! We're so pleased to hear that the rug was just what you were looking for. It's fantastic to know that you loved it enough to order another one! We truly appreciate your support and look forward to serving you again soon! Thanks!

Posted 10 months ago

“Beautiful product and quick delivery”

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Posted 10 months ago

Hi Sarah, Thank you so much for your kind words! We're thrilled to hear that you loved the product and that it arrived quickly. Your satisfaction means everything to us, and we truly appreciate your support. Looking forward to seeing you again! Thanks.

Posted 10 months ago

“An excellent and efficient service with a price you can afford-very impressed.”

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Posted 10 months ago

Hi Janet, Thank you for your kind words! We're thrilled to hear that you found our service excellent, efficient, and affordable. Your satisfaction means the world to us, and we truly appreciate your support. We look forward to serving you again in the future! Thank you.

Posted 10 months ago

“Lovely runner and I am very happy with it.”

Helpful Report

Posted 10 months ago

Hi, Thank you so much for your kind words! We're delighted to hear that you're happy with your runner. If you ever need anything else, we'd love to help. Enjoy! Thanks!

Posted 10 months ago

“Runners wer exactly as pictured on website. Delivered very quickly. Could not be more pleased. This is my second order and will order again in the future.”

Helpful Report

Posted 10 months ago

Hi, Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy with your runners and that they arrived quickly. We truly appreciate your continued support and look forward to seeing you again in the future! Thanks!

Posted 10 months ago

“Not happy these rugs aren’t good quality very thin and flimsy, I’m sorry I ordered these, not worth the money”

Helpful Report

Posted 10 months ago

Hi Terri, We're sorry to hear that you're not satisfied with your rugs. We strive to provide high-quality products, and we regret that these didn’t meet your expectations. Your feedback is valuable, and we’d love the opportunity to make things right. Please reach out to our customer service team so we can assist you further. Thank you for sharing your thoughts. help@runrug.com

Posted 10 months ago

“Really happy with my product looks superb on my staircase”

Helpful Report

Posted 10 months ago

Hi Jennifer, Thank you so much for your kind words! We're thrilled to hear that you're happy with your purchase and that it looks superb on your staircase. If you ever need anything else, we'd be happy to help. Enjoy your new addition! Thanks again!

Posted 10 months ago

“I have ordered 3 times from Runrug and have been very satisfied with all 3 orders, all rugs have come in good quality and look just as the photos”

Helpful Report

Posted 10 months ago

Hi Diana, Thank you for your continued support! We're so pleased to hear that you've been happy with all three of your orders and that our rugs have met your expectations in both quality and appearance. Your feedback means a lot to us, and we truly appreciate your trust in Runrug. We look forward to seeing you again in the future! Thanks!

Posted 10 months ago

“I absolutely love it!!! It looks so nice in my hallways (I ordered for two hallways). I was very impressed with the color , design, and how it actually looks in person!!! I’m truly glad I came across Runrug, because it looks perfect in my hallway. I will definitely order again with Runrug. Thank you”

Helpful Report

Posted 10 months ago

Hi, Thank you so much for your wonderful review! We're thrilled to hear that you love your runners and that they look perfect in your hallways. It’s great to know that the color, design, and overall look exceeded your expectations! We truly appreciate your support and look forward to seeing you again in the future. Enjoy your beautiful new rugs! Thanks again.

Posted 10 months ago

“Beautiful runner, good quality, excellent price and fast delivery. Definitely a five star rating from me!”

Runrug 5 star review on 12th February 2025

Helpful Report

Posted 10 months ago

Hi Jane, Thank you so much for your kind words and five-star rating! We're thrilled to hear that you love your runner and that you were happy with the quality, price, and delivery speed. Your satisfaction means the world to us, and we truly appreciate your support. We look forward to seeing you again in the future! Thank you.

Posted 10 months ago

“Fantastic service, esp. Joe Bloomfield. Super!”

Helpful Report

Posted 10 months ago

Hi Ole, Thank you for your kind words! We'll be sure to let Joe know! We're very pleased to hear the service was fantastic! We look forward to seeing you again in the future! Thanks again!

Posted 10 months ago

“Courteous and proactive service after initialhiccough with availabillity. Happy to use again,”

Helpful Report

Posted 10 months ago

Hi, Thank you for your kind words! We appreciate your patience and understanding regarding the initial availability issue. We're glad to hear that our team provided courteous and proactive service and that you had a positive experience. We look forward to seeing you again in the future! Thanks!

Posted 10 months ago

“Ich bin sehr zufrieden”

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Posted 10 months ago

Hallo Natalya, Vielen Dank für Ihre wunderbare Bewertung! Es freut uns sehr zu hören, dass Sie mit Ihrem Einkauf zufrieden sind. Ihre Zufriedenheit ist unsere höchste Priorität und Ihr positives Feedback motiviert uns, weiterhin unser Bestes zu geben. Wir schätzen Ihre Unterstützung und freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen! Vielen Dank, Runrug

Posted 10 months ago

“Our runner arrived only a few days after putting in our order. Was a wee bit apprehensive buying on-line, without seeing it first, but our concerns were unfounded as our runner was beyond our expectations. It looks lovely, brightens up our hallway and we are thrilled to bits with it. We get a lot of pleasure from it too. We now need to order a rug to complete the look. Just off to measure up🤗!”

Helpful Report

Posted 10 months ago

Hi Clive, Thank you so much for your wonderful review! We're delighted to hear that your runner exceeded your expectations and has brightened up your hallway. It’s always a pleasure to know that our products bring joy to our customers’ homes. We can't wait to see what rug you choose to complete the look! If you need any assistance, feel free to reach out. Thank you, Runrug

Posted 10 months ago

“I knew exactly what I was looking for and found it at Runrug! There was a delivery delay due to stock but so worth the wait. Love my rug so much the quality is amazing it arrived very curly but due to the quality it flattened its self out in no time. It looks positively beautiful!”

Runrug 5 star review on 11th February 2025

Helpful Report

Posted 10 months ago

Hi Gemini, Thank you for your amazing review! We're thrilled to hear that you found exactly what you were looking for at Runrug and that the quality of your rug met your expectations. It’s great to know that it settled down beautifully after arrival; we strive for the best in our products! We appreciate your patience during the delivery process and hope your rug brings warmth and beauty to your space. Looking forward to having you shop with us again! Thank you, Runrug

Posted 10 months ago

“Great quality rugs & color. Easy to install on stairs.”

Helpful Report

Posted 10 months ago

Hi Monica, Thank you for your fantastic review! We're so glad to hear that you love the quality and color of our rugs, and that you found them easy to install on your stairs. Your satisfaction means the world to us, and we appreciate your support. We look forward to welcoming you back for your next purchase! Thank you, Runrug

Posted 10 months ago

“The carpet was perfect and looks great on our stairs! Shipping was fast too.”

Helpful Report

Posted 10 months ago

Hi Jamie, Thank you for your fantastic review! We're so happy to hear that the carpet is perfect and looks great on your stairs. It’s wonderful to know that our fast shipping met your expectations as well. We truly appreciate your feedback and look forward to serving you again in the future! Thank you, Runrug

Posted 10 months ago

“Very pleased with product - very good quality for the price and fast delivery”

Helpful Report

Posted 10 months ago

Hallo, Vielen Dank für Ihre großartige Bewertung! Es freut uns, dass Sie mit der Qualität unseres Produkts und der schnellen Lieferung zufrieden sind. Ihr positives Feedback motiviert uns, weiterhin unser Bestes zu geben. Wir schätzen Ihre Unterstützung und freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen! Vielen Dank, Runrug

Posted 10 months ago

“Unfortunately the rug size is to wide for our stairs really liked the sample but needed it to be about 55 cm wide”

Helpful Report

Posted 10 months ago

ello David, Thank you for your review! We are sorry to hear that the size of the carpet is not optimal for your stairs. We understand how important the right fit is and hope you can still enjoy what we offer. If you have any questions about other sizes or need further assistance, please do not hesitate to contact us. We are always here to support! Thank you, Runrug

Posted 10 months ago

“Very pleased with our rugs. Excellent quality, vibrant colours and look great. Quick despatch and delivery. Excellent customer service. Would buy from Runrug again.”

Runrug 5 star review on 10th February 2025

Helpful Report

Posted 10 months ago

Hi Jackie, Thank you for your fantastic review! We're so pleased to hear that you're happy with the quality and vibrant colours of your rugs. It's wonderful to know that our quick dispatch and customer service made for a positive shopping experience. We truly appreciate your feedback and look forward to welcoming you back to Runrug in the future! Thank you, Runrug

Posted 10 months ago

Runrug is rated 4.7 based on 7,645 reviews