Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

“The doormat arrived well packed and in good time. The wrong one was sent but it looks similar so not a problem.. it still does the job..”

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Posted 2 years ago

Hi Carmen, Thank you for your positive review and although we're very sorry that we sent the incorrect product, we're happy to see you're pleased with it. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Great quality and good price, fitted on my stairs and went down a treat”

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Posted 2 years ago

Hi Alan, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Delivery of carpetrun was excellent. It looks really good in my hallway.”

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Posted 2 years ago

Hello, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Order was placed online & we had the runner within a few days. Very impressed with the quality of the runner since you really can't tell the quality in a photo.”

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Posted 2 years ago

Hello, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Excellent delivery service and customer service. Joe helped me with exchange and always quick with replies to email.”

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Posted 2 years ago

Hi Mandy, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work very hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“It was small. Not the right size. And too much money please refund me”

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Posted 2 years ago

Hi Pamela, Thank you for your review. Looking at your order I can see that you have just purchased one of our '1 foot' samples. There are two boxes available on the product listing, where you have to click to select the 'length' and 'width' that you require. We offer 'any length' rug runners. You, therefore, have to tell us what size you need. We are very sorry if you feel that this information isn't clear enough. Please contact us directly to discuss this further, we'll be more than happy to work with you. help@runrug.com Thank you, Runrug.

Posted 2 years ago

“Really pleased with my hall runners. Excellent service with a quick delivery. Will definitely be making more purchases from Runrug.”

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Posted 2 years ago

Hi Carol, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Very pleased with my rug, delivered quickly.”

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Posted 2 years ago

Hello, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Was it a sample? Very disappointed as I thought it was a runner. I'll have to use it as a rug,??”

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Posted 2 years ago

Hi Patsy, Thank you for your review. Looking at your order I can see that you have just purchased one of our '30cm' samples. There are two boxes available on the product listing, where you have to click to select the 'length' and 'width' that you require. We offer 'Any Length' carpet runners. You have to tell us what size you need. We are very sorry if you feel that this information isn't clear enough. If you would like to discuss this further, please contact us directly. help@runrug.com Thank you, Runrug.

Posted 2 years ago

“Very happy with the customer service and delivery time”

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Posted 2 years ago

Hi Anne, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“beautiful runner. Quick delivery. I would like if I could have ordered a rug pad along with the runner.”

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Posted 2 years ago

Hi Vera, Thank you for taking the time to leave us a review! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We do sell an 'anti-slip' underlay padding, however this isn't required with the product you purchased. This is because the product you have has a gel/latex non-skid backing. If we can help with anything else, please don't hesitate to contact us. help@runrug.com We'll look forward to seeing you again soon! Runrug

Posted 2 years ago

“Very fast delivery, rugs were perfect”

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Posted 2 years ago

Hi Karen, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“A good product and well received and despite a small issue, it was resolved by the company”

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Posted 2 years ago

Hi Fawzi, Thank you for taking the time to leave us a review! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“very good all round”

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Posted 2 years ago

Hi Brian, Thank you for your positive review and we're happy to see you're pleased with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Beautiful stair runner, had to return because I miscalculated the run, return was easily arranged , thank you”

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Posted 2 years ago

Hi Yolande, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Excellent, fabulous 10/10.”

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Posted 2 years ago

Hi Maree, Thank you for your positive review and we're happy to see you're pleased with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Great product and excellent resolution of a small delivery problem. Will definitely use again”

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Posted 2 years ago

Hi David, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Absolutely delighted with our rug. Very good quality at a reasonable price. Runrug kept us informed throughout the purchase and delivery process. Excellent service.”

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Posted 2 years ago

Hi Janet, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Great quality for the price and a perfect fit for our hallway!”

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Posted 2 years ago

Hi Patrick, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Lovely pair of rugs, arrived quickly”

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Posted 2 years ago

Hi Stephen, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug Reviews