Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,746 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,746 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have a long narrow hall and it was not easy to find a 60 cm x 260 size rug. Also purchased anti slip under runner. Both arrived together within 48 hours. It all fits very well and has a nice design, thank you.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Lovely Rug, arrived slightly late but with a lovely gesture from the Co. I decided to wait and to my surprise it arrived within 2 days,thank you”

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Posted 2 years ago

Hi Meena, Thank you for your positive review. We hope to see you again soon! Thanks again. Runrug

Posted 2 years ago

“The rug is wonderful!”

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Posted 2 years ago

Hi Laura, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Rug looks nice and came earlier than expected. Had too reach out to customer service because of an address issue and they were also helpful.”

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Posted 2 years ago

“Outstanding quality of rug, and service received!! I am extremely excited about this gorgeous carpet down once our new renovations are completed! Thank you so much!!🥰 Take care. Kindest regards. Julie Keith”

Helpful Report

Posted 2 years ago

Hi Julie, Thank you for taking the time to leave us a review! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“well pleased”

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Posted 2 years ago

Hi Colin, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Quality of rugs are very good and hardwearing. Delivery very quick. Only issue is the price as shot up since last order...if I were to order same runner I ordered 11 months ago it would now be nearly double the price and that includes 20% off. For this reason 3stars for me”

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Posted 2 years ago

“Great products. I ordered a 21 ft. runner that came in 3 daysn It was wrapped in plastic and in great condition. I just ordered a new set of stair rods and they came in a timely manner and in great condition. They are much sturdier than the ones that I currently have. I suggest to anyone needing a carpet runner or stair rods, skip other stores and go straight to runrug.com. I have purchased several runners and this is by far the best.”

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Posted 2 years ago

Hi Dorthy, Thank you for taking the time to review us and our products! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 2 years ago

“Nice rug just what we needed. Previous rug lasted 5 years.”

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Posted 2 years ago

Hi Leon, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Excellent Company to order from Price is very good and so is delivery l had an issue with my carpet runner and Run Rug promptly and professionally dealt with the problem. I wouldn't hesitate from ordering from them again Excellent service and would highly recommend”

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Posted 2 years ago

Hi Julia, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“A very dependable company with very fast free delivery...the quality of our pin dot hall runner was excellent...thick and cushy!”

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Posted 2 years ago

Hi William, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Rugs are great but delivery was a fiasco”

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Posted 2 years ago

Hi Thomas, Thank you for your review, we're happy to see you're pleased with your order. We're very sorry that you have experienced a problem with the delivery service. Please do contact us directly if there is anything that we should be aware of and we will do our best to support you. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Fabulous service and very friendly staff. I felt at ease speaking to the staff over phone, selt with my enquire then and there. il definitely shop here in future too and recommend them to everyone.”

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Posted 2 years ago

Hi Jannat, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Good fast delivery, very nice quality rug. Better than expected.”

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Posted 2 years ago

Hi Jennifer, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“I purchase the nonslip under rug runner. Perfect the rug doesn't move at all on my wood flooring.”

Helpful Report

Posted 2 years ago

Hi Julie, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“very pleased with Runner, despite me making several errors when ordering the customer service department sorted the problem out with professional and first-class attention. I am VERY pleased with it. Would recommend to all.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“We love our new runner for our hallway. Great quality and came so quickly! Thank you so much”

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Posted 2 years ago

Hi Barbie, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again! Runrug

Posted 2 years ago

“The runner matches my home color and serves as a gateway to the yard for our dog. The pile is unexpectedly lush and I love that it is washable. The colors are bright and match the website photo.”

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Posted 2 years ago

Hi Susan, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Your new runner looks FANTASTIC! We look forward to seeing you again! Runrug

Posted 2 years ago

“Lovely every day rug with lovely colours just as pictured . Great service , delivery and communication!!”

Helpful Report

Posted 2 years ago

Hi Thomas, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again! Runrug

Posted 2 years ago

“Prompt delivery without any snags and helpful customer service. Many thx”

Helpful Report

Posted 2 years ago

Hi there, Thanks for the review! Your positive comments are appreciated and we're happy to see you're happy with your product. We hope to see you again soon! Thanks again. Runrug

Posted 2 years ago

Runrug is rated 4.7 based on 7,746 reviews