Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

“I ordered a gripper and underlay pack to fit our stair runner. It was easy to do, just had to enter the number of steps and everything was calculated. Received regular updates from Runrug and courier - very efficient and delivery was quick too.”

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Posted 2 years ago

Thank you for your brilliant review! We are happy to hear that you found the Underlay and Gripper pack a breeze to order and that we were able to keep you updated on your quickly delivered order. Thanks again for taking the time to leave such valuable feedback!

Posted 2 years ago

“Could not rate this business highly enough. Nothing no bother to Runrug. Exceptionally excellent customer care.”

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Posted 2 years ago

Thank you for your 5-star rating, Zara! We are glad to hear that you could not rate us highly enough and that you appreciate our exceptional customer care. We strive to ensure that nothing is ever a bother here at Runrug, and we are glad our efforts were noticed!

Posted 2 years ago

“Website easy to use. Delivery as stated and very quick. A bit more pricey than other sites, but offered wider runner than others and I needed that width.”

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Posted 2 years ago

Thank you for your 4-star rating, Jillian! We are pleased to hear that you found the website easy to use and the delivery was as promised. We are glad that you found exactly what you needed!

Posted 2 years ago

“I was a bit wary when ordering my rug as we had bought rugs from other companies online which were pretty rubbish on arrival. I have to say, runrug is excellent quality and I am beyond delighted with it and would definitely order from them again.”

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Posted 2 years ago

Karen, thank you so much for your amazing 5-star rating of Runrug! We are delighted to hear you are happy with the quality and that you would return to us. It means so much to us, we can't wait to see you again soon!

Posted 2 years ago

“Was hoping that these would be a great solution to our high traffic problems, but have been extremely disappointed. We bought three pieces of different sizes. Two of the three won't lay flat and curl up on the ends which becomes a trip hazard. We've tried reverse rolling and even acing them upside down for days, but to no avail. We are truly disappointed.”

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Posted 2 years ago

“Perfect service”

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Posted 2 years ago

Thank you, Aaron, for giving Runrug a 5-star rating! We are so pleased you have enjoyed our services. We strive to ensure perfect service to every customer, and we are glad that you have been able to benefit from our products and services. Thank you again for your kind words.

Posted 2 years ago

“We are very pleased with the service and the quality of the runner we purchased. Thank you Runrug.”

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Posted 2 years ago

Thank you so much for your 5-star rating of Runrug, Lesley! We truly appreciate your feedback and are glad that you are pleased with both the service and the quality of the runner you purchased. Thank you for choosing Runrug!

Posted 2 years ago

“Excellent quality rug, good value and fast delivery”

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Posted 2 years ago

Thank you so much for your 5-star rating of Runrug! We really appreciate your feedback, we are so glad that you loved your rug - we strive to provide excellent quality rugs at good value with fast delivery. Thank you for your positive review!

Posted 2 years ago

“Love my rug. Beautiful quality and I shall be ordering more!!”

Runrug 5 star review on 5th December 2023

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Posted 2 years ago

Thanks so much for the 5-star rating, Sandra! We're so glad you love your rug and that it's such beautiful quality - we look forward to you continuing to shop with us!

Posted 2 years ago

“Ordering was simple, delivery was earlier than stated. Return was easy, and refund came through when I was told it would. Reordered rug delivered on-time. Would highly recommend this company”

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Posted 2 years ago

WOW, thank you so much for your 5-star rating of Runrug! We are delighted to hear that ordering was simple, delivery was earlier than expected, return and refund process were smooth, and your reordered rug was delivered on-time too! Your loyalty is highly appreciated! We look forward to doing business with you again soon.

Posted 2 years ago

“Easy to use site with accurate stock information. Prompt dispatch of goods & goods as described when received.”

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Posted 2 years ago

Thank you, Paul, for your great 5-star rating of Runrug. We are delighted to hear that you found our site to be easy to use with accurate stock information. We strive to make sure all deliveries are prompt and goods arrive as described. Thank you again!

Posted 2 years ago

“I purchased a runway rug from a Runrug website, but unfortunately, we chose the wrong dimensions. I reached out to the customer service team to inquire about the return process. The team was extremely helpful and patient, which put me at ease. I intend to return the hallway runner rug and will order a new one with the correct dimensions. definitely recommending this business.”

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Posted 2 years ago

Thank you so much, Mohammad, for your 5-star rating! We are thrilled that the customer service team was able to put you at ease with your return inquiry. We're sure that the new hallway runner rug with the correct dimensions will be perfect :) Thanks again for your continued support!

Posted 2 years ago

“Good communication, speedy delivery, carpets as stated - all good. One roll missing but may be the courier at fault.”

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Posted 2 years ago

Thank you so much for your 5-star rating of Runrug, Carol! We greatly appreciate your loyalty and are thrilled that you were pleased with our customer service and speedy delivery. We apologise for the delay with the missing roll, if you still haven't received this, please contact our Customer Service Team (help@runrug.com) and we will look into this further for you :)

Posted 2 years ago

Thank you so much for your 5-star rating of Runrug, Carol! We greatly appreciate your loyalty and are thrilled that you were pleased with our customer service and speedy delivery. We apologise for the delay with the missing roll, if you still haven't received this, please contact our Customer Service Team (help@runrug.com) and we will look into this further for you :)

Posted 2 years ago

“Was impressed with the fast service and quality of the rug”

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Posted 2 years ago

Thank you, Shirley, for your 5-star rating of Runrug! We are so glad you were impressed with the fast service and quality of the rug! We appreciate your kind words and look forward to being able to serve you again in the future.

Posted 2 years ago

“Delivered promptly, made to right size. Item as per description and picture.”

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Posted 2 years ago

Thank you so much for your 5-star rating, Francis! We are so glad to hear that you were satisfied with your purchase at Runrug. Our team strives to ensure prompt delivery of the right size and that our items match their descriptions and pictures. We are pleased that we were able to meet your expectations.

Posted 2 years ago

“Shipping was incredibly fast. The runner is perfect on my stairs. Great quality.”

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Posted 2 years ago

Thank you so much for your 5-star rating and kind words about Runrug, it is greatly appreciated! We're so happy to hear that your new runner is the perfect fit for your stairs. We really appreciate your loyalty as a customer and we are so glad we were able to provide a runner of such high quality and deliver it so swiftly. Thank you again!

Posted 2 years ago

“Very pleased with our purchase. Easy transaction from order to delivery. We would definitely recommend this company.”

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Posted 2 years ago

Thank you, David, we are thrilled to hear that you are pleased with your purchase and gave us a 5-star rating. It's great to hear that the transaction went smoothly and that you would recommend us. We appreciate your support!

Posted 2 years ago

“Great rug, great price. I’m very pleased with my purchase and would use again.”

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Posted 2 years ago

Thank you so much for the 5-star rating Trudy! We're delighted to hear that you are happy with your purchase and we appreciate you taking the time to leave the review. It's very rewarding for everyone here at Runrug to hear that our customers are satisfied with the product and the service. Thank you again!

Posted 2 years ago

“Great service , arrived faster than original delivery date. So soft and colourful”

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Posted 2 years ago

Thank you so much for your kind words and 5-star rating! We are glad to hear that you love our service and that you were pleased with the speed of your delivery and we're thrilled that you find our rugs so soft and colorful. We appreciate your kind support!

Posted 2 years ago

“Online ordering was easy. Product is well made”

Helpful Report

Posted 2 years ago

Thank you, Lesley, for your 5-star rating of Runrug! We are delighted to hear that the online ordering was easy and that you are pleased with the construction of our product.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug Reviews