Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,544 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,544 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Runrug is an excellent company from start to finish. So easy to search and buy on the website, so easy to order and very quick delivery. We have just put the runners down and we are absolutely delighted. They are exactly like the sample, the colour and quality is excellent. We are very very happy!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your amazing review! We're thrilled to hear that you found our website easy to use and that your runners exceeded your expectations. It’s great to know that the color and quality were just what you were looking for! Your happiness means the world to us. Warm wishes, Team Runrug

Posted 1 year ago

“Great rug as described and quick delivery.”

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Posted 1 year ago

Hi Dean, Thank you for your kind words! We're thrilled to hear that you’re happy with your rug and our quick delivery. Your satisfaction is our priority, and your support truly means a lot to us. Warm wishes, Team Runrug

Posted 1 year ago

“The two runners are absolutely lovely. They compliment the hall way brilliantly and the colour is true to that shown on web site. Delighted. I also purchsed the Anti-slip underlay which stops any movement. Very -leased with my purchaes.”

Helpful Report

Posted 1 year ago

Hi Vivienne, Thank you for your lovely review! We're so glad to hear that the runners complement your hallway beautifully and that you're delighted with the color. It's also great to know that the anti-slip underlay is working well for you. Your satisfaction is our priority, and we truly appreciate your feedback! Warm regards, Team Runrug

Posted 1 year ago

“This rug is beautiful. Just keep in mind it is a runner and will only have the border on the sides. Not the ends. A little disappointing, but it’s beautiful.”

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Posted 1 year ago

Hi there, Thank you for your lovely review! We're so glad to hear that you find the rug beautiful. We appreciate your understanding about the border design, and we're sorry it wasn't exactly what you expected. Your feedback is invaluable to us, and we hope the rug brings you joy in your space! Warm regards, Team Runrug

Posted 1 year ago

“I've bought several runners from Runrug over the years. I really appreciate being able to speak to an actual person on the phone, and they are always both very pleasant and very efficient. Delivery has always been extremely fast and quality of goods as expected.”

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Posted 1 year ago

Hi Debbie, Thank you so much for your lovely review! We're overjoyed to hear that you've had great experiences with our team and appreciate our fast delivery. Your loyalty means everything to us, and we're always here to help when you need us. Warmest regards, Team Runrug

Posted 1 year ago

“Easy to choose, came by courier quicker than order said very pleased with runner.”

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Posted 1 year ago

Hi Nicola, Thank you for your fantastic review! We're so glad to hear that you found it easy to choose and that your runner arrived quickly. Your satisfaction is very important to us, and we appreciate your feedback! Warm regards, Team Runrug

Posted 1 year ago

“Fast delivery. Great quality runner. Very happy with my order. Will use again.”

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Posted 1 year ago

Hi there, Thank you for your amazing review! We’re thrilled to hear you had a fast delivery and are happy with the quality of your runner. Your satisfaction means the world to us, and we can't wait to have you shop with us again! Warm regards, Team Runrug

Posted 1 year ago

“Excellent service and quality as usual.”

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Posted 1 year ago

Hi Jean, Thank you for your wonderful review! We're thrilled to hear that you continue to enjoy our service and quality. Your support means so much to us, and we look forward to serving you again! Best wishes, Team Runrug

Posted 1 year ago

“Great looking rug. Superb quality!”

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Posted 1 year ago

Hi Claire, Thank you for your amazing review! We're delighted to hear that you love the look and quality of your rug. Your feedback truly inspires us to keep delivering the best! Best wishes, Team Runrug

Posted 1 year ago

“Received the rug. Updates on delivery good, no issues”

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Posted 1 year ago

Hi Emma, Thank you for your excellent review! We're delighted to hear that you received your rug and that the delivery updates were helpful. It's always our goal to provide a smooth experience for our customers! Warm regards, Team Runrug

Posted 1 year ago

“Quick and easy to order”

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Posted 1 year ago

Hi Anthony, Thank you for your kind review! We're delighted to hear that you found ordering quick and easy. Your feedback is invaluable to us, and we appreciate your support! Best wishes, Team Runrug

Posted 1 year ago

“Arrived on sated day and was well wrapped, it was just what we required and it looked and fitted the space we required it for.”

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Posted 1 year ago

Hi there, Thank you for your fantastic review! We’re delighted to hear that your rug arrived on the expected day and fits perfectly in your space. Your satisfaction is our priority, and we truly appreciate your feedback. Warm regards, Team Runrug

Posted 1 year ago

“I have only bought samples so far but they ate beautiful and the under felt seems very good too. My cat has chosen the samples as her favourite place to sleep.”

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Posted 1 year ago

Hi there, Thank you so much for your lovely review! We're delighted to hear that you find our samples beautiful and that your cat has made them her cozy spot. Your feedback truly brightens our day! Warm wishes, Team Runrug

Posted 1 year ago

“Good service.”

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Posted 1 year ago

Hi Daphne, Thank you so much for your kind words! We're delighted to hear that you received good service from us. Your satisfaction is our top priority, and it’s great to know we’re meeting your expectations. Warm regards, Team Runrug

Posted 1 year ago

“Great product”

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Posted 1 year ago

Hi Mukesh, Thank you so much for your wonderful review! We’re thrilled to hear that you think our product is great. Your satisfaction is our top priority, and it’s fantastic to know we’ve met your expectations! Warm regards, Team Runrug

Posted 1 year ago

“1st time ordering from runrug. Quick and easy purchase and delivery of product. We are based in Connecticut USA.”

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Posted 1 year ago

Hi Douglas, Thank you so much for sharing your experience with us! We’re delighted to hear that you found the purchase and delivery process to be quick and easy. Your satisfaction means the world to us, and we hope you enjoy your new rug! Warm wishes, Team Runrug

Posted 1 year ago

“We completed a full stair redo, we have had traditional carpet on the stairs since buying the home. We did a remodel and took a chance on the stairs and using a stair runner. We ordered our runner and step kit. We completed the prep work on the stairs while waiting for delivery. The Runner was delivered quickly in about a week, we reviewed the how to install video and we’re off and running. We completed the step work cutting and installing the pad and tack strips. That was easy we cut strips and pad to fit and nailed and tacked them down. We run the carpet from the buttom up to complete the first half and the top down for the second half. We had a “right turn” with two steps in it. We run to the bottom of the last step up and to the under side of the underside down last step. We measured the rest, fitted the front of the angle turn step. We had to make a pattern match piece for the front of the step and cut to fit. This was made easy to attach with the tack strips in place. The piece was a bit tricky because of the pattern matching it took two try’s to be honest. It worked out in the end get the 10% extra when ordering. Tying in and down on the corner as a little tricky, you have to cut the binding to change the angle and trim to fit. A quick triangle matching the pattern an extra piece of padding and trim that to fit. Once that was done, had some carpet tap and glue. Once that was in place added a few staples in the groves to hide and hold. For the edging we used a couple of white molding take nails to get though and hold tightly. Used a nail punch to get under the top edging and hide the nails. Tapped to be sure they were as flush as possible. The entire process of cutting strips, pad and laying runner took about three hours. The end results were great, what a difference it makes on the steps. We did order a couple of matching floor rugs to complete the look one by the front door and one for the floor at the bottom of the steps. Something to consider when pressing the runner. Thanks to Rugrug we got the order quickly and the materials we needed to make it a success. Just took a bit of thinking to get the turn right:)!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to share such a detailed and thoughtful review! We're thrilled that your stair redo turned out so beautifully and that our runner met your expectations. It’s clear that you put a lot of effort into the installation, and we love how you navigated the challenges to achieve a stunning result. We appreciate your tips for future customers, and we're delighted that you chose to complete the look with matching floor rugs. Happy decorating! Warm regards, Team Runrug

Posted 1 year ago

“Ordering was easy, customer service was helpful, carpet was shipped quickly”

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Posted 1 year ago

Hi Scott, Thank you for taking the time to leave us such a fantastic review! We're thrilled to hear that you found ordering easy and that our customer service was helpful. Quick shipping is something we aim for, and it's great to know we hit the mark! Best wishes, Team Runrug

Posted 1 year ago

“Great product, value for money and quick delivery. The website is easy to use and gives all the details and options you need.”

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Posted 1 year ago

Hi Philip, Thank you for your fantastic review! We're so pleased to hear that you found our product to be of great value and that your delivery was quick. It's great to know our website made your shopping experience easy and informative. Your feedback truly brightens our day! Warm wishes, Team Runrug

Posted 1 year ago

“Excellent customer service so far with options for custom carpets and samples”

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Posted 1 year ago

Hi Mr., Thank you for your fantastic review! We're thrilled to hear that you're enjoying our customer service and the options for custom carpets and samples. It's our mission to make your experience as seamless as possible, and your feedback truly motivates us! Warm regards, Team Runrug

Posted 1 year ago

Runrug is rated 4.7 based on 8,544 reviews