Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,650 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Great - our first order and can`t be better - Fast delivery and great item”

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Posted 1 year ago

“Fun designs nice quality and speedy delivery! Will buy again.”

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Posted 1 year ago

“Absolutely love this rug..”

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Posted 1 year ago

“Very pleased with our runner rug. Just what we wanted so the dog doesnt slip on the wooden floors. Looks lovely also.”

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Posted 1 year ago

“Well to say I’m disappointed is an understatement the picture shows a runner for the hall it was a door size only and that slip mat for £8 was the biggest mistake iv ever made so far from satisfied will not be using you again I fell iv been ripped off”

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Posted 1 year ago

Hi Mandy, Thank you for taking the time to leave us a review. If you take another look at the website, there are two boxes which you have to click on to choose the dimensions that you specifically need, for your space. Naturally, the larger rug you order.. the more the price will increase. The image on the listing is of course just for illustrative purposes, our rugs are not all 'one size'. Please contact us directly and we'll be more than happy to work with you to get you the size that you need for your space! help@runrug.com. Thank you.

Posted 1 year ago

“Great product, good price, very durable , perfect for our dogs Very quick delivery”

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Posted 1 year ago

“Good price for an excellent runner. Item arrived in a timely manner.”

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Posted 1 year ago

“Not what I expected rug was darker than shown and is manufactured carpet not woven,ends are constantly curling up causing a trip hazard. Will stick with another retailer we used previously.”

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Posted 1 year ago

Hi Jack, Thank you for taking the time to leave us a review. We are very sorry to hear that the rug was not what you expected! We do understand that the colours can look different when looking at a screen, compared to when the product is in your hands. Unfortunately it's very difficult to show/tell somebody the 'exact colour' as many people will see colour differently. We do explain in the product description that this specific product is a "needle-punch rug that can stand up to very heavy wear and tear. This style of cleverly woven construction is usually saved for offices, schools and airports as it requires very little upkeep and maintenance. However, it can be used in domestic locations as well as it is great for homes with pets". Due to how this rug is manufactured, it can take a bit of time to settle flat and acclimatise. More than anything, we only ever want our customers to be happy with their purchase! Therefore, if you would like to return it to us, please contact us directly and we'll be happy to support. help@runrug.com Thank you.

Posted 1 year ago

“Wonderful service, no complaints whatsoever. 👌 Would buy from them again. No hesitation. Would recommend.”

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Posted 1 year ago

“Very happy & good quality”

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Posted 1 year ago

“V.gòd quality and delivered on time”

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Posted 1 year ago

“it is OK but not as good as expected for price”

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Posted 1 year ago

Hello, Thank you for taking the time to leave us a review. We're very sorry it wasn't as you expected, the product you've purchased is infact one of our best sellers! However, we do understand that our customers will have different tastes. Please don't hesitate to contact us directly and we'll gladly arrange a return for refund or exchange. help@runrug.com Thank you.

Posted 1 year ago

“very pleased with the runner and the service”

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Posted 1 year ago

“Good that you do small sizes as a door mat to match the runner not all companies do.”

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Posted 1 year ago

“Great runner for our new hallway and a great price”

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Posted 1 year ago

“Pleased with my new runner, appreciated the large choice in sizes, good service.”

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Posted 1 year ago

“Happy to recommend this company. Easy to navigate the website & great prices. Runner was here in a few days also.”

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Posted 1 year ago

“Just the job, thanks.”

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Posted 1 year ago

“It was delivered promptly and were very pleased with the product and service.”

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Posted 1 year ago

“The rug was exactly as advertised and looks great in our house. The service was amazing, the runners arrived within a week to Australia. Would highly recommend this company.”

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Posted 1 year ago

Runrug is rated 4.7 based on 7,650 reviews