Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,649 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very please with the rug and next day delivery service”

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Posted 1 year ago

“Not worth the money sliding all over my floor no backing on it poor quality I walk with a stick not happy with it at all I'm elderly I don't know how to send it back Mary Mcphee can you send me details address to send it back to to refund my money please thank you and a label to send it back haven't had a refund I ask u to send details on how to send it back my email marymcphee54@yaahoo.com thanks awaiting an answer”

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Posted 1 year ago

“Very pleased wanted a hall carpet which went with floor tiles and stair carpet. This matched well and is a nice feel on feet. Also stays in place. We love it.”

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Posted 1 year ago

“Very happy with the quality, and service.”

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Posted 1 year ago

“Brilliant service even after I messed the order up ( I ordered brown instead of blue ) my mistake was sorted by them with no problem fantastic service and fantastic product very very happy”

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Posted 1 year ago

“It took forever for order to arrive, but you all were really helpful online during the process. Runner is just what we needed. Thanks”

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Posted 1 year ago

“We purchased the stair runner, the quality is lovely, would definitely use runrug for any future purchase”

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Posted 1 year ago

“All round perfect”

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Posted 1 year ago

“Excellent selections, service and sending. Our beautiful runner arrived in good time and excellent condition. Thank you!”

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Posted 1 year ago

“Fast delivery, quality carpet at a great price.”

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Posted 1 year ago

“Efficient ,value for money ,excellent service”

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Posted 1 year ago

“Excellent service and quality for the price”

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Posted 1 year ago

“Got exactly what I wanted and a good price to boot.”

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Posted 1 year ago

“Excellent service and products!”

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Posted 1 year ago

“Well made. Fast delivery”

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Posted 1 year ago

“The lovely runner I purchased arrived in the U.S. speedily. I couldn't be more pleased with Runrug's service.”

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Posted 1 year ago

“Great product and price.”

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Posted 1 year ago

“Very good service and pleased with rug”

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Posted 1 year ago

“Expensive for what you get”

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Posted 1 year ago

Hi Daniel, Thank you for leaving us a review. I can see that you have only purchased two of our 30cm samples. Once you choose the one you like and you come back to order the size you require, we do refund the cost of the sample, that you have chosen. You are welcome to contact us directly if you would like some support or you have any specific questions. We're happy to help! help@runrug.com Thank you.

Posted 1 year ago

“Great - our first order and can`t be better - Fast delivery and great item”

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Posted 1 year ago

Runrug is rated 4.7 based on 7,649 reviews