Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,190 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,190 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Straightforward ordering process, quick delivery and great product”

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Posted 2 years ago

“Super Qualität Schnelle Lieferung Bei Fragen sehr schnelle Antworten”

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Posted 2 years ago

“Great experience from start to finish. Delivery was quick. Will definitely order something in the future.”

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Posted 2 years ago

“Clear website nice products very fast delivery. Very happy”

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Posted 2 years ago

“The rug looks great and I would definitely buy from Runrug again”

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Posted 2 years ago

“Absolutely love our new runners . The quality is amazing and the colour is just as described. Fast delivery. Would highly recommend this company.”

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Posted 2 years ago

“Exactly as advertised, ordered and delivered. These look great and delivery was earlier than expected. We are now putting stair runners / rods on the remaining stair cases in the home and will buy from Runrug again.”

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Posted 2 years ago

“very pleased with 3 x 5m red runner”

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Posted 2 years ago

“Really pleased easy to keep clean”

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Posted 2 years ago

“Good quality, priced well arrived in good time Paid for next day delivery but turned up two days later”

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Posted 2 years ago

“Very pleased with our runner and the excellent service we received from your company. Thanks”

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Posted 2 years ago

“Found Runrug on web while looking for a Tartan runner. They have a good selection and very easy to choose size and colour etc. Was suprised that it actually came from Leeds and came so quickly. Very pleased with carpet.”

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Posted 2 years ago

“Beautiful quality rug. Love the colors and textures. Lots of compliments.”

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Posted 2 years ago

“Not as expected”

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Posted 2 years ago

Hi William, Thank you for taking the time to leave us a review. We are sorry to see that your purchase was not what you expected. Please do feel free to contact us directly if you would like some assistance. We'd be more than happy to arrange an exchange or refund for you, if this is what you would like. We will wait to hear from you. help@runrug.com Thank you.

Posted 2 years ago

“Received order in a few days, quality is good, pleased with the company”

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Posted 2 years ago

“When I ordered my stair runner in early February my first e-mail response from Runrug notified me that it would not arrive before May 28. So, I was pleasantly surprised to see it arrive in just three weeks.”

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Posted 2 years ago

“The service from this company is incredable. There was a problem with the size,following a phone call this was sorted in 48 Hrs. Delighted with our carpet runner.Many thanks.”

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Posted 2 years ago

“Good service and good product”

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Posted 2 years ago

“I’ve used a competitor brand that is ‘washable’ it was twice the price and didn’t last… so far extremely impressed with ease of order.. care of packaging… and thickness of rug.. I’ll be ordering for rest of my rooms 🤓”

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Posted 2 years ago

“Would recommend Runrug”

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Posted 2 years ago

Runrug is rated 4.7 based on 8,190 reviews