Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,574 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,574 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Really impressed with my hallway runner. Second runner I have purchased from this company. Ordered wrong size they were happy to exchange for right size. Very professional service would definitely recommend them and would not hesitate to use again.”

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Posted 2 years ago

“I experienced the poorest customer service ever with this company. We ordered a sample of the runner we were considering for our stairs. When the order status changed to "dispatched" we expected to receive a tracking number in order to follow it to delivery. Nothing was ever received so after a week I submitted a customer contact form requesting status - no response. A few days later I called customer service during their office hours and left a detailed voice message since no one picked up - again no response. I also emailed their help address - again no response. The sample showed up finally, 8 days after it was dispatched. I do like the sample and think it would look great on my stairs, but I am hesitant due to the level of service I've received to date.”

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Posted 2 years ago

“Usually the color in the picture doesn't match when the product is received. Not this one, color is perfect.”

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Posted 2 years ago

“I bought this rug for my hallway. This company were the only ones i could find that did the length i wanted. The rug is well made and looks fantastic. Really feels nice underfoot. I would highly recommend.”

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Posted 2 years ago

“Very please with the rug and next day delivery service”

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Posted 2 years ago

“Not worth the money sliding all over my floor no backing on it poor quality I walk with a stick not happy with it at all I'm elderly I don't know how to send it back Mary Mcphee can you send me details address to send it back to to refund my money please thank you and a label to send it back haven't had a refund I ask u to send details on how to send it back my email marymcphee54@yaahoo.com thanks awaiting an answer”

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Posted 2 years ago

“Very pleased wanted a hall carpet which went with floor tiles and stair carpet. This matched well and is a nice feel on feet. Also stays in place. We love it.”

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Posted 2 years ago

“Very happy with the quality, and service.”

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Posted 2 years ago

“Brilliant service even after I messed the order up ( I ordered brown instead of blue ) my mistake was sorted by them with no problem fantastic service and fantastic product very very happy”

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Posted 2 years ago

“It took forever for order to arrive, but you all were really helpful online during the process. Runner is just what we needed. Thanks”

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Posted 2 years ago

“We purchased the stair runner, the quality is lovely, would definitely use runrug for any future purchase”

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Posted 2 years ago

“All round perfect”

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Posted 2 years ago

“Excellent selections, service and sending. Our beautiful runner arrived in good time and excellent condition. Thank you!”

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Posted 2 years ago

“Fast delivery, quality carpet at a great price.”

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Posted 2 years ago

“Efficient ,value for money ,excellent service”

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Posted 2 years ago

“Excellent service and quality for the price”

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Posted 2 years ago

“Got exactly what I wanted and a good price to boot.”

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Posted 2 years ago

“Excellent service and products!”

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Posted 2 years ago

“Well made. Fast delivery”

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Posted 2 years ago

“The lovely runner I purchased arrived in the U.S. speedily. I couldn't be more pleased with Runrug's service.”

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Posted 2 years ago

Runrug is rated 4.7 based on 8,574 reviews