Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,937 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As described. Good service”

Helpful Report

Posted 6 months ago

Thank you for the wonderful 5-star review! We're thrilled to hear that everything was as described and that you enjoyed our service. Your support means a lot to us! If you need anything in the future, don’t hesitate to reach out. Enjoy your new rug!

Posted 6 months ago

“Very happy with our selection.”

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Posted 6 months ago

Thank you for the fantastic 5-star review, Geoff! We're delighted to hear that you're very happy with your selection. Your satisfaction is what we strive for, and we appreciate your support! If you need anything else in the future, feel free to reach out. Enjoy your new addition!

Posted 6 months ago

“I purchased a stair runner, area rugs for both top and bottom of the stairs and padding/wood strips for installation. Quality is better than expected for the price. Design was exactly as shown on the website and delivery was quick. I made an error while checking out to my delivery address and it was corrected in less than 24hrs after contacting customer service. Overall amazing experience. Highly recommend this company. 5⭐️”

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Posted 6 months ago

Thank you for the fantastic 5-star review, Darlene! We're so glad to hear that you're pleased with the quality and design of your rugs, and that our customer service was able to assist you swiftly. Your recommendation means a lot to us! If you ever need anything else, we're just a message away. Enjoy your lovely new decor!

Posted 6 months ago

“Amazing rug Beautiful colour combination, better than the pictures and very good quality.”

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Posted 6 months ago

Thank you for the wonderful 5-star review, Syed! We're so happy to hear that you find the rug amazing with such beautiful colors and quality. Your satisfaction is our priority, and your feedback inspires us to keep delivering the best. If you have any further questions or need assistance, please don’t hesitate to reach out. Enjoy your beautiful new rug!

Posted 6 months ago

“Great product good quality very good customer service when contacting by phone”

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Posted 6 months ago

Thank you for your outstanding 5-star review, Dorothy! We're delighted to hear that you think our product is great quality and that our customer service met your needs. Your positive feedback truly motivates us! If you have any other questions or need assistance, feel free to reach out anytime. Happy shopping!

Posted 6 months ago

“Got what I wanted.”

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Posted 6 months ago

Thank you for your fantastic 5-star review, Jose! We're so glad to hear you got exactly what you wanted. Your satisfaction means the world to us! If there's anything else you need, feel free to reach out. Happy decorating!

Posted 6 months ago

“Love this zebra hall runner great quality and price.”

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Posted 6 months ago

Thank you so much for your amazing 5-star review, Dianne! We're thrilled to hear that you love the zebra hall runner and that you find it great quality and value. Your feedback really brightens our day! If you need anything else, don’t hesitate to reach out. Enjoy your new runner!

Posted 6 months ago

“The delivery service was excellent and the quality of the carpet is fantastic I would definitely use runrug again.”

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Posted 6 months ago

Thank you for your wonderful 5-star review, David! We’re thrilled to hear that you had an excellent delivery experience and that the quality of the carpet met your expectations. It means a lot to us! We look forward to serving you again in the future. If you need anything else, just let us know!

Posted 6 months ago

“Gorgeous, love it to bits. Hoping it's going to help insulate the first floor flat. Will let you know 😉”

Helpful Report

Posted 6 months ago

Thank you for the lovely 5-star review! We're delighted to hear that you love your new rug to bits. It's great to know that you’re hoping it will help with insulation—fingers crossed! We can't wait to hear your thoughts once you see the results. If you need anything else, just let us know. Enjoy! 😊

Posted 6 months ago

“runner for my hallway really good fits well really pleased with my purchase”

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Posted 6 months ago

Thank you for your fantastic 5-star review! We're so glad to hear that your runner fits well in your hallway and that you're pleased with your purchase. Your satisfaction truly makes our day! If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new runner!

Posted 6 months ago

“Quality and attention to detail. I made an order mistake, and they rectified it and corrected it all before delivery. Rugs wrapped really well for transportation also. 10/10”

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Posted 6 months ago

Thank you so much for your amazing 5-star review, Matthew! We're thrilled to hear that you appreciated our quality and attention to detail. It’s wonderful to know that we could assist with your order and ensure everything was just right before delivery. Your feedback on our packaging is also much appreciated! If you need anything else in the future, please don't hesitate to reach out!

Posted 6 months ago

“Fantastic custome service, Thankyou for all your help”

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Posted 6 months ago

Thank you so much for your wonderful 5-star review, Patricia! We're thrilled to hear that you found our customer service to be fantastic. Your appreciation means so much to us, and we’re always here to help. If you ever need anything else, don't hesitate to reach out!

Posted 6 months ago

“Very good customer service.”

Helpful Report

Posted 6 months ago

Thank you, Angela, for your fantastic 5-star review of Runrug! We're so pleased to hear that you had a very good experience with our customer service. Your kind words mean a lot to us, and we’re dedicated to ensuring that every customer has a positive interaction. If you need anything else, don’t hesitate to reach out!

Posted 6 months ago

“fantastic service delivered earlier than expectd”

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Posted 6 months ago

“OMG! Just wow Great runner, super quick, great service Said it wasn’t in stock but still received in 10 days freight free to Australia”

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Posted 6 months ago

“Good selection on website, excellent company to deal with, quick delivery times,”

Runrug 5 star review on 16th October 2024

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Posted 6 months ago

“Very satisfyed with the rug,I wish I know we're to get a living room rug with the same pattern as the hallway rug I purchased from Runrug.”

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Posted 6 months ago

“Good quality. Fits well. Delivered on time. Followed delivery instructions”

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Posted 6 months ago

“Everything went very smoothly, from choosing, to ordering, communicating and delivery. The rug is excellent quality and exactly what we wanted. The choice of a variety of sizes was really useful. Would certainly recommend and use again.”

Runrug 5 star review on 15th October 2024

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Posted 6 months ago

“The rug arrived very quickly and is beautiful! Exactly what I wanted”

Helpful Report

Posted 6 months ago

Runrug is rated 4.8 based on 6,937 reviews