Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,544 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,544 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Amazing service. Delivery to Northern Ireland in 2 days 💕 Really pleased with my purchase. Great quality. Will definitely recommend to family and friends. My house is “shoes off “. As I’m having a family BBQ during the summer with 20 people, I didn’t want everyone having to take their shoes off just to use the Loo. This runner will enable my guests to come and go at leisure while protecting my carpet and it’s very stylish”

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Posted 1 year ago

Hi Liz, Thank you for your lovely review! We’re delighted to hear that our service met your expectations with speedy delivery to Northern Ireland and that you’re pleased with the quality of your purchase. It sounds like your BBQ will be a blast, and we’re so glad our runner can help maintain the “shoes off” policy while keeping your space stylish! Warm regards, Team Runrug

Posted 1 year ago

“Not the cheapest but worth paying to get the size I needed. I needed same width in 2 different lengths and have been looking for ages to find the right ones and I think they look really nice. Speedy delivery as well. Would recommend.”

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Posted 1 year ago

Hi there, Thank you for your amazing review! We're so glad to hear that you found the size you needed and that the rugs look nice in your space. We take pride in our quality and speedy delivery, so it’s wonderful to know that it was worth the investment for you! Warm regards, Team Runrug

Posted 1 year ago

“Really pleased with my runner. Fits perfectly to which I ordered. Spongey, soft to your feet and definitely buy again when needed. Prompt delivery on time and also thought expensive at first was well worth every penny.”

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Posted 1 year ago

Hi Sarah, Thank you for your wonderful review! We're so happy to hear that your runner fits perfectly and feels soft and cushy underfoot. It’s great to know that the delivery was prompt and that you feel it was worth the investment. Your satisfaction means everything to us! Warm regards, Team Runrug

Posted 1 year ago

“Great colour and fits across the bi-fold doors so much better than the 3 mats i had.”

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Posted 1 year ago

Hi there, Thank you so much for your fantastic review! We're thrilled to hear that the color and fit of your new rug have exceeded your expectations, especially across your bi-fold doors. It's great to know it has replaced your previous mats so well! Best wishes, Team Runrug

Posted 1 year ago

“Easy to order very quick delivery looks great in the hall.”

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Posted 1 year ago

Hi Charlene, Thank you for your fantastic review! We're delighted to hear that your ordering experience was easy and that your rug looks great in your hall. Quick delivery is always our goal, and it's wonderful to know we've met that for you! Best wishes, Team Runrug

Posted 1 year ago

“Very easy to order great choice of designs and sizes Great quality, fast delivery Great customer service”

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Posted 1 year ago

Hi Tracey, Thank you for your amazing review! We're so pleased to hear that you found ordering easy and enjoyed our variety of designs and sizes. It's great to know that you're satisfied with the quality and our customer service. Your support means a lot to us! Kind regards, Team Runrug

Posted 1 year ago

“Great rug delivered promptly. Thank you.”

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Posted 1 year ago

Hi Selena, Thank you for your wonderful review! We're thrilled to hear that your rug arrived promptly and that you're happy with your purchase. Your satisfaction is our top priority, and we appreciate your support! Warm regards, Team Runrug

Posted 1 year ago

“Very pleased with my purchase and your 1st class service”

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Posted 1 year ago

Hi Ernest, Thank you so much for your glowing review! We're thrilled to hear that you're pleased with your purchase and our first-class service. Your satisfaction truly means the world to us! Warm wishes, Team Runrug

Posted 1 year ago

“Easy to order. Liked that I could get a sample beforehand. Once purchased arrived very quickly. Impressed.”

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Posted 1 year ago

Hi Jane, Thank you for your fantastic review! We're delighted to hear that you found our ordering process easy and that the samples were helpful for you. It's wonderful to know that your purchase arrived quickly and that you’re impressed with our service. Your feedback truly brightens our day! Warm wishes, Team Runrug

Posted 1 year ago

“The samples I received have helped me make a decision about what type of design and what color rug runner will be best for my home. I ordered 3 samples 2 of which were very similar - it would have been really helpful to have the rug name attached to each sample, so I knew which one was Mountain Dove and which one was Urban Flint.”

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Posted 1 year ago

Hi Candace, Thank you for your thoughtful review! We're delighted to hear that the samples helped you make your rug runner decision. We appreciate your feedback about labeling the samples—it's invaluable as we continuously work to improve our service. Your support means the world to us, and we look forward to serving you again soon! Warm regards, Team Runrug

Posted 1 year ago

“Ordered this carpet runner as the size I required was not available on many other sites. Runrug had multiple sizes in many rugs and I found one I loved immediately after searching other sites for a few days. Communication was good, despatch swift and delivery quick (I did pay for next day delivery) The rug itself is lovely, exactly as described and i'm very pleased with my purchase. Would not hesitate to order from these guys again.”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you for your fantastic review! We're overjoyed to hear that you found the perfect carpet runner with us after your search. It’s great to know that our communication, dispatch, and delivery met your expectations. We're thrilled that the rug is exactly as described and that you're so pleased with your purchase! We genuinely appreciate your support and can't wait to welcome you back for your next order! Warm regards, Team Runrug

Posted 1 year ago

“Love this tartan runner, I wish I had ordered it a bit longer, but it was good value for money and I am really pleased with it, thank you.”

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Posted 1 year ago

Hi there, Thank you for your lovely review! We're so glad to hear that you love your tartan runner and found it to be good value for money. If there's ever anything else we can assist you with, don't hesitate to reach out. We truly appreciate your support and look forward to serving you again soon! Warm regards, Team Runrug

Posted 1 year ago

“First I bought stair runner. We were so impressed we bought 5 extra pieces for our landings really happy with the great quality and reasonable price. The house looks fantastic”

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Posted 1 year ago

Hi Angelene, Thank you for your wonderful review! We're thrilled that you loved your stair runner so much that you decided to expand with additional pieces for your landings. It’s fantastic to hear you’re happy with the quality and the price—we strive to provide the best for our customers. Your home must look amazing! We truly appreciate your support and can’t wait to help you again in the future! Warm regards, Team Runrug

Posted 1 year ago

“I had a problem with some samples and Joe sorted it all out for me with the minimum of fuss. Thank you!”

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Posted 1 year ago

Hi Janet, Thank you for your kind words! We're pleased to hear that Joe was able to help you with the samples and that it was a smooth experience. Your satisfaction is our priority! We truly appreciate your support and look forward to assisting you again in the future! Warm regards, Team Runrug

Posted 1 year ago

“Excellent products, website and information very comprehensive. First class quick delivery service. Highly recommend the company”

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Posted 1 year ago

Hi there, Thank you so much for your wonderful review! We're thrilled to hear that you found our products and website comprehensive, and that our delivery service met your expectations. Your recommendation means the world to us! We truly appreciate your support and can't wait to serve you again in the future! Warm regards, Team Runrug

Posted 1 year ago

“Very pleased with my new carpet. Choice of length was great. Delivery time was excellent.”

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Posted 1 year ago

Hi there, Thank you so much for your wonderful review! We're delighted to hear that you're pleased with your new carpet and that our delivery time exceeded your expectations. Your satisfaction is our top priority! We truly appreciate your support and look forward to serving you again soon! Warm regards, Team Runrug

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Hi Angela, Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience with our service. Your support means so much to us! We look forward to assisting you again in the future! Warm regards, Team Runrug

Posted 1 year ago

“Good price, quick delivery, beautiful runner.”

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Posted 1 year ago

Hi Karen, Thank you for your fabulous review! We're so glad to hear that you found our pricing favorable and that your runner arrived quickly and beautifully. Your satisfaction truly brightens our day! We appreciate your support and hope to see you again soon! Warm regards, Team Runrug

Posted 1 year ago

“Very satisfied with this order and could recommend this service .”

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Posted 1 year ago

Hi Beryl, Thank you so much for your fantastic review! We're thrilled to hear that you are satisfied with your order and that you would recommend our service. Your support means a lot to us! We look forward to assisting you again in the future! Warm regards, Team Runrug

Posted 1 year ago

“I ordered a zebra print runner for my hallway. I’m really pleased with it it’s soft and deep and exactly what I wanted. Arrived within a few weeks of ordering. I will use Runrug again.”

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Posted 1 year ago

Hi Rhian, Thank you so much for your fantastic review! We're thrilled to hear that you're pleased with your zebra print runner and that it’s just what you wanted. It's great to know it arrived in a timely manner as well! We truly appreciate your support and look forward to helping you again in the future! Warm regards, Team Runrug

Posted 1 year ago

Runrug is rated 4.7 based on 8,544 reviews