Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,544 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,544 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Unfortunately I received the wrong coloured runner, but they were very helpful with advice about rerturning it and a replacement was sent. I have had runrug runners before and found them very hard wearing.”

Helpful Report

Posted 1 year ago

Hi Jeanne, Thank you for your understanding and for taking the time to share your experience! We're glad to hear that our team was able to assist you with the return process and that you have found our runners to be hard-wearing in the past. We appreciate your support and hope you enjoy your replacement runner! Warm regards, Team Runrug

Posted 1 year ago

“Absolutely delighted with the made to measure runner. Simple to order and was despatched super quick. Well done Runrug.”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for your lovely review! We're so glad to hear that you're absolutely delighted with your made-to-measure runner and that the ordering process was simple for you. Fast dispatch is something we strive for, and your kind words motivate us to keep up the good work! We truly appreciate your support and can't wait to welcome you back for your next order! Warm regards, Team Runrug

Posted 1 year ago

“Just what we were searching for. Very helpful to have a choice of lengths. Looks Great in our hallway. The sisal material should be long lasting and looks very smart. Delivery was extremely prompt. Overall to an excellent buying experience.”

Helpful Report

Posted 1 year ago

Hi Stephen, Thank you for your wonderful review! We're thrilled to hear that you've found just what you were searching for and that the choice of lengths made a difference. It’s great to know the sisal material fits perfectly in your hallway and that the delivery met your expectations! We truly appreciate your kind words and look forward to serving you again soon! Warm regards, Team Runrug

Posted 1 year ago

“Easy to order arrived promptly good quality Wouk recommend and would buy again”

Helpful Report

Posted 1 year ago

Hi Pauline, Thank you so much for your wonderful review! We're thrilled to hear that you found the ordering process easy and that your rug arrived promptly. It's fantastic to know that you're happy with the quality, and we truly appreciate your recommendation. We can't wait to assist you again in the future! Warm regards, Team Runrug

Posted 1 year ago

“Product was exactly what I wanted. Delivery was safe and secure.”

Helpful Report

Posted 1 year ago

Hi Maureen, Thank you so much for your wonderful review! We're delighted to hear that the product was exactly what you wanted and that your delivery experience was safe and secure. Your satisfaction means the world to us! We really appreciate your support and look forward to serving you again in the future! Warm regards, Team Runrug

Posted 1 year ago

“This is our 2nd runner from runrug, and have to say, we are not disappointed at all. Quality was good, fast delivery.”

Helpful Report

Posted 1 year ago

Hi Alan, Thank you so much for your wonderful review! We're delighted to hear that you're enjoying your second runner and that it meets your expectations. Fast delivery and quality are our priorities, and it's fantastic to know we're hitting the mark! We truly appreciate your support and look forward to serving you again soon! Warm regards, Team Runrug

Posted 1 year ago

“Rug very sloppy underneath not great quality pile ,, nilon”

Helpful Report

Posted 1 year ago

Hi Beverley, Thank you for sharing your thoughts with us! We're sorry to hear that the rug didn’t meet your quality expectations, and we appreciate your feedback on the pile. We never want our customers to have any surprises so we do list on them all what they are made from and we have some different options that may suit your needs better. Your insights are valuable as we strive to improve our products. If you have any questions or need assistance, please don’t hesitate to reach out. Warm regards, Team Runrug

Posted 1 year ago

“We have waited to fit the rug due to our conservatory being redecorated but we have now fitted the rug and it looks great. It has a lovely feel and is just what we wanted.”

Helpful Report

Posted 1 year ago

Hi John, Thank you for your lovely review! We're so glad to hear that your rug looks great in your conservatory and has the lovely feel you were looking for. It's wonderful to know it turned out just right for your space! We appreciate your support and hope you enjoy your new rug for years to come! Warm regards, Team Runrug

Posted 1 year ago

“RUNRUG has the best selection of stair runners hands down. I was looking for green, which is difficult to find. RUNRUG has several to choose from. The ordering process was simple. Delivery was quick. Quality of the stair runner is excellent! Would definitely recommend and would buy from them again without question.”

Helpful Report

Posted 1 year ago

Hi Morgan, Thank you so much for your amazing review! We're thrilled to hear that you found the perfect green stair runner among our selection. It's fantastic to know that the ordering process was straightforward and that delivery was quick for you. We're dedicated to providing high-quality products, and we're delighted to hear you’re satisfied! Your recommendation means a lot to us, and we can't wait to welcome you back for your next purchase! Warm regards, Team Runrug

Posted 1 year ago

“The runners are perfect! I called Customer Service to see how to order each runner by feet and inches. They came out exactly the length I wanted. They were here so fast I could not believe it! I will definitely order from them again!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your fantastic review! We're so pleased to hear that your runners came out exactly as you wanted and that our customer service was able to assist you smoothly. Fast delivery is something we strive for, and it's wonderful to know we impressed you! We can't wait to see you back for your next order! Warm regards, Team Runrug

Posted 1 year ago

“Good quality runners with speedy delivery. Rugs are true to their colours.”

Helpful Report

Posted 1 year ago

Hi Jerome, Thank you for your fantastic review! We're so pleased to hear that you found our runners to be of good quality and that the delivery was speedy. It's great to know the rugs lived up to their colours for you! We really appreciate your support and look forward to having you shop with us again in the future! Warm wishes, Team Runrug

Posted 1 year ago

“Gorgeous runner!! Really happy. Thx. 😊”

Helpful Report

Posted 1 year ago

Hi NYKKE, Thank you for your fabulous review! We're so happy to hear that you're loving your gorgeous runner. 😊 Your satisfaction means the world to us, and we appreciate your support! Happy decorating, Team Runrug

Posted 1 year ago

“Rug was to narrow I need a 2 feet 4 inch sample 2 feet long again”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for your feedback! We're sorry to hear that the rug was narrower than expected. If you need a sample, please reach out to our customer service team, and they'll be happy to assist you in getting the right size for your needs. Your satisfaction is important to us! We appreciate your support and look forward to helping you find the perfect rug! Warm regards, Team Runrug

Posted 1 year ago

“I am very pleased with my purchase of a stair runner and rug. Its good quality, it arrived quicker than i had expected. I am very pleased, it trasformed our space.”

Helpful Report

Posted 1 year ago

Hi Kris, Thank you so much for your fantastic review! We’re thrilled to hear that you’re pleased with both your stair runner and rug. It’s wonderful to know that they transformed your space and that you received them quicker than expected. Your satisfaction is our top priority! We truly appreciate your support and hope to see you again soon! Warm regards, Team Runrug

Posted 1 year ago

“I love the rug I chose. It’s great quality and I like that there are lots of different sizes and styles to choose from. The rug was ordered and was delivered on time.”

Helpful Report

Posted 1 year ago

Hi Charlotte, Thank you for your fantastic review! We're so pleased to hear that you love your rug and that the quality meets your expectations. Our variety of sizes and styles is designed to cater to everyone, and it's great to know you found the perfect fit for your space. We really appreciate your support and hope your new rug brings beauty and comfort to your home! Warm regards, Team Runrug

Posted 1 year ago

“We had been looking for a runner for our hall and found Runrug . Ordered some samples that were a decent size , these helped us decide. Our runner arrived very quickly and sits beautifully in our hall .”

Helpful Report

Posted 1 year ago

Hi Doreen, Thank you for your fantastic review! We're thrilled that you found the perfect runner for your hall and that the sample sizes helped you make your decision. It's wonderful to know that your runner arrived quickly and looks beautiful in your space! We truly appreciate your kind words and support. We hope to see you again soon! Warm regards, Team Runrug

Posted 1 year ago

“Absolutely stunning 😍 Such good quality and fast delivery. Very happy”

Helpful Report

Posted 1 year ago

Hi Claire, Thank you so much for your fantastic review! We're thrilled to hear that you're happy with the stunning quality of your purchase and the speedy delivery. Your satisfaction truly makes our day! We appreciate your kind words and hope to see you again soon! Warm regards, Team Runrug

Posted 1 year ago

“The runner looks really lovely and fits beautifully in front of the fold back doors in the kitchen. The delivery was very prompt. Thank you.”

Helpful Report

Posted 1 year ago

Hi Elizabeth, Thank you for your lovely review! We're so pleased to hear that your runner fits beautifully in front of your fold-back doors and that the delivery was prompt. Your satisfaction is really important to us! We appreciate your support and hope to have the pleasure of serving you again in the future! Warm regards, Team Runrug

Posted 1 year ago

“Excellent service, recieved order next day, good quality product, updated delivery service, very happy customer”

Helpful Report

Posted 1 year ago

Hi Garry, Thank you so much for your wonderful review! We're delighted to hear that you received your order so quickly and that you’re pleased with the quality of our product. Your satisfaction is what we strive for, and it’s fantastic to know you’re a happy customer! We truly appreciate your kind words and look forward to serving you again in the future! Warm regards, Team Runrug

Posted 1 year ago

“Lovely runner rug very good quality for the price and delivery was fast”

Helpful Report

Posted 1 year ago

Hi Frances, Thank you for your wonderful review! We're delighted to hear that you love your runner rug and find it to be great quality for the price. It's fantastic to know that the delivery was speedy as well! We truly appreciate your support and look forward to seeing you again soon! Warm regards, Team Runrug

Posted 1 year ago

Runrug is rated 4.7 based on 8,544 reviews