Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Very good service delivered on time. The black runner I ordered is very good quality and looks great.”

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Posted 2 years ago

Thank you so much for your fantastic 5-star rating of Runrug! We greatly appreciate your kind words and feedback. We are thrilled to hear about your positive experience with our service and that you are satisfied with the black runner you ordered. It's always a pleasure to provide our customers with good quality products that they love. Thank you once again for choosing Runrug, and we look forward to serving you again in the future!

Posted 2 years ago

“Very easy to order. Love the ability to view carpet in own home before purchasing. Quick delivery and good price happy all round”

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Posted 2 years ago

Thank you so much for your fantastic 5-star rating of Runrug! We truly appreciate your kind words and are thrilled to hear that you found our ordering process to be very easy. We agree, being able to view the carpet in your own home before purchasing is a game-changer! We're also delighted to know that our quick delivery and good price made you happy all around. We strive to provide a seamless shopping experience that exceeds our customers' expectations, and it's wonderful to see that we achieved that for you. Once again, thank you for choosing Runrug. We appreciate your support and look forward to serving you again in the future!

Posted 2 years ago

“So far i have only recieved one of the rugs that i ordered and paid for. I am still waiting for the other and the the underlay. So not too oleased with runrug at the moment...”

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Posted 2 years ago

Hi Susan, Thank you for leaving us a review. I can see that we are currently looking into the delivery for you and we have an investigation open with the courier. I can assure you, we will do everything we can to find out where the remaining peices of the order are. If it comes to it, we will also be more than happy to replace them for you. Our customers are our number one priority and we can only apologise for the delay and frustration that the courier has caused. If we could please ask for your continued patience while we await an update from the courier, it would be very much appreciated. We will reach out to you to provide an update, as soon as we can. Thank you, Runrug.com

Posted 2 years ago

“Love my new rug, looks good and should last”

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Posted 2 years ago

Thank you so much for your fantastic 5-star rating of Runrug! We are thrilled to hear that you love your new rug and that it looks good in your space. Your satisfaction is our top priority, and it is great to know that our product has met your expectations. At Runrug, we take pride in delivering high-quality rugs that are not only aesthetically pleasing but also durable. We are confident that your new rug will continue to bring style and functionality to your home for a long time to come. Once again, thank you for choosing Runrug. Should you have any further questions or require any assistance, please do not hesitate to reach out. We look forward to serving you again in the future!

Posted 2 years ago

“My product has not arrived and was shipped a week ago.”

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Posted 2 years ago

Hi Karen, Thank you for your review. I am sorry to hear of the delay with your delivery. I can see that we did dispatch it on time, however, for some reason there has been a delay on the couriers side. Of course, this is out of our control, but we do sincerely apologise on their behalf. I can see from the tracking that the shipment has not recieved a scan since 'Jan 03'. I will therefore, need to launch an investigation into the whereabouts of the order. I am very sorry for this delay and I do understand that this is frustrating. We will continue to monitor this for you to ensure that it reaches you, as soon as possible. Please don't worry, if we do need to replace anything for you, we will gladly do so. Thank you, Runrug.com.

Posted 2 years ago

“Very good value for this product .”

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Posted 2 years ago

Thank you so much for your glowing 5-star rating of Runrug! We genuinely appreciate your support and are thrilled to hear that you had such a positive experience with us. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help!

Posted 2 years ago

“Very slippery and dangerous on wooden flooring so returned promptly.”

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Posted 2 years ago

Hi Paul, Thank you for your review. This product is supplied with a hessian backing on it, which naturally can have the effect of causing it to move on wooden flooring so I fully appreciate your concerns! To combat this we do have a range of anti slip backed runners, or a specific product known as anti slip underlay which can be purchased to go underneath the hessian runners -https://www.runrug.com/accessories-c9/anti-slip-runner-rug-underlay-p36/s2200. This product is a fantastic option to help you get the right look for your home and help to keep the runners in place. If we can help in future please do not hesitate to get in touch and we will happily look to support with matching the right runner for your needs. Kind regards Iain

Posted 2 years ago

“5star as always Looks great and quality is perfect I always buy from RunRug and the staff are always so friendly and helpful”

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Posted 2 years ago

Thank you so much for your fantastic 5-star rating of RunRug! We sincerely appreciate your kind words and constant support. We are thrilled to hear that you love the way your purchase looks and that the quality is perfect. Providing our customers with the best products and service is always our top priority, and we are glad to know that we have met your expectations once again. Your loyalty as a customer means the world to us, and we are grateful to have you as part of our Runrug family. Thank you again for your continued support!

Posted 2 years ago

“Rug was delivered on time.very pleased with rug. It looked exactly like the picture on internet. I have ordered from Runrug before. Would recommend them anytime.”

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Posted 2 years ago

Thank you so much for your glowing 5-star review of Runrug! We greatly appreciate your support and are thrilled to hear that you were pleased with your recent purchase. We're delighted that the rug arrived on time and met your expectations, looking just like the picture on our website. It means a lot to us that you have been a repeat customer and would recommend us to others. We are committed to providing top-notch products and service, and your positive feedback reassures us that we're on the right track. Thank you once again for choosing Runrug, and we look forward to serving you again in the future!

Posted 2 years ago

“Perfect size, perfect colour just as I asked for”

Runrug 5 star review on 8th January 2024

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Posted 2 years ago

Thank you so much for awarding Runrug with a phenomenal 5-star rating! We truly appreciate your kind words and are delighted to hear that you found the perfect size and colour, just as you requested. Your satisfaction is our top priority, and knowing that we met your expectations brings us immense joy. We appreciate your support and look forward to serving you again in the future.

Posted 2 years ago

“Replied to my enquiry immediately and was very helpful. I ordered the rug which is great for what I wanted and it’s delivered next day. Great service.”

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Posted 2 years ago

Thank you so much for your glowing 5-star review of Runrug! We truly appreciate your kind words and are thrilled to hear that you are satisfied with our service. We put a great emphasis on ensuring that our customers receive prompt and helpful responses, so we're glad to know that we were able to assist you quickly. It's fantastic to hear that you found the perfect rug that met all your requirements. We're honored to have played a part in helping you find what you were looking for. We also take great pride in our efficient delivery service, and we're glad that your rug arrived the very next day. Once again, thank you for your positive feedback. We're grateful for your support and look forward to serving you again in the future.

Posted 2 years ago

“The product was perfect and delivered on time. Furthermore In situation it looks exactly as it did when using the facility provided on the website to display how it would look in your surroundings. So pleased”

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Posted 2 years ago

“The rugs are great and the delivery was earlier than expected. Very happy with the service and rugs”

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Posted 2 years ago

“Intuative website, which helped my decision making, quick delivery. The rug was received in good order. Thank you”

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Posted 2 years ago

“Excellent price and quality of this hallway runner. I liked the choice of width and length. My order was delivered within 3 days. I was kept updated by email. Brilliant service from runrug and Evri.”

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Posted 2 years ago

“Item ordered was to be very delayed shipping, received an email explaining that and suggesting an alternative. Perfect choice. Product was as described, excellent quality, perfect for my stair project. Highly recommend purchasing from this company.”

Runrug 5 star review on 31st December 2023

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Posted 2 years ago

“Arrived completely out of wrapping but in good shape. A good choice for my hallway.”

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Posted 2 years ago

“good service and very pleased with quality of the runner”

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Posted 2 years ago

“A complete disaster, poor quality, marks and defects… and UPS wants me to pay taxes !!!!… Obviously I refused the product and I now I want a refund. An email has been sent to la your helpdesk and I’m waiting for an answer !”

Helpful Report

Posted 2 years ago

Hi Arjan Thank you for the feedback although naturally we are really sorry to see that you had such a poor experience with us. Having reviewed the images that you sent through to us we have then raised this with our support manager at our courier, we are as disappointed as you are to see the condition that the runner was delivered to you in. Similarly with the fees for the taxes these should have been charged directly to our account and we are currently working to ensure that this issue does not happen for any customers in future. Please accept our sincere apologies for such a poor delivery service on this occasion, but if you would like to return to us in future please do not hesitate to get in touch and we will gladly offer a discount on your order by way of a small apology. Kind regards runrug.com

Posted 2 years ago

“Une commande qui a eu quelques problèmes mais le service client a été très réactif et de très bonne volonté. Opinion favorable pour cet achat.”

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Posted 2 years ago

Runrug is rated 4.7 based on 7,742 reviews