Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,564 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“exactly as described, delivered on time”

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Posted 2 years ago

“Excellent, quick service.”

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Posted 2 years ago

“Runner looks amazing but we won’t be putting it on the bowls club verander until next February as we’ve closed for the winter. The club opens in April until mid September lady game this year is Monday Very grateful and will send a pic next year”

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Posted 2 years ago

“The kitchen runner supplied is very thin and the ends conitunually curl up.”

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Posted 2 years ago

“Excellent choice of runners and super quick delivery time.”

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Posted 2 years ago

“Excellent quality runner carpet. Feels good under feet. Cheaper runners on larger on-line retailers’ sites but quality of my purchase was worth a bit more. Good customer service.”

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Posted 2 years ago

“Very pleased with our runner, have a long hallway so very useful”

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Posted 2 years ago

“Very pleased with runner. The quality of your carpets are excellent and the colours very attractive”

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Posted 2 years ago

“I recived the stair runner and I am very pleased with it and I appreciate the suggestion of the very nice person who helped me with the transaction and I appreciate that.”

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Posted 2 years ago

“Great shopping experience lovely rug and good to be able to get the size I wanted I would us The company again.”

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Posted 2 years ago

“Fantastic quality. Looks perfect in its location”

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Posted 2 years ago

“We were very impressed with the quality of the run compared to other brands we have bought from. Would certainly recommend and use again!”

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Posted 2 years ago

“Easy to order love my hallway runner good quality for money it looks lovely”

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Posted 2 years ago

“I purchased 2 runners about 10 days ago and they arrived within 3 days, but unfortunately one of the runners was about 6cm too long, my mistake. When I contacted Runrug they very kindly said to return the runner and they would send out a new one at the correct length. So they actually do bespoke lengths and not just the lengths shown when you order which is fantastic.”

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Posted 2 years ago

“Hall runner we ordered good quality,very pleased.delivery on time.”

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Posted 2 years ago

“Rug looked beautiful and great quality however when you walked on it it left footprint outlines . I thought they would drop of quickly but it remained visible. As it would be in the hall which is a main walkway it wasn’t possible for it to look good so I had to return it.”

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Posted 2 years ago

Hi Valerie, Thank you for your review. I am very sorry to hear you were disappointed with your purchase. I understand how frustrating it can be to notice footprints on your rug, and I want to assure you that this can be a common occurrence, particularly with certain types of rugs and carpeting materials. Footprints can become visible due to factors such as the rug's pile direction, density, and the way the light reflects off the fibres. In many cases, footprints will naturally become less noticeable over time as the rug adjusts to its environment and settles into place. Please don't hesitate to reach out to us directly in the future, if you'd like to purchase something else! Perhaps we could arrange a couple of samples for you. Thank you. Runrug.com.

Posted 2 years ago

“Arrived within 2 days fast service”

Runrug 5 star review on 3rd September 2024

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Posted 2 years ago

“Really good quality! We are so happy with the product, thank you.”

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Posted 2 years ago

“Lovely rug excellent for the price”

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Posted 2 years ago

“Lovely item, good quality, delivered very quickly”

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Posted 2 years ago

Runrug is rated 4.7 based on 8,564 reviews