Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,079 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,079 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“High quality; great customer service”

Helpful Report

Posted 1 year ago

Thank you for the fantastic 5-star review! We're thrilled to hear that you found our products to be high quality and that our customer service met your expectations. Your support means the world to us, and it inspires our team to keep delivering the best for our customers. If you ever need assistance or have any questions, don’t hesitate to reach out. Enjoy your purchase!

Posted 1 year ago

“Lots of color choices and easy to narrow down what I needed to choose from. Runner is wide enough (unlike some 20 inch wide runners) to do the job. I love the multiple colors which not only coordinate with a nearby rug, but will also do a better job hiding any messes. Stays in place, too. And, I really appreciate that it came quickly and was shipped rolled up rather than those that are folded and shrink wrapped.”

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Posted 1 year ago

Thank you for the fantastic 5-star review! We’re so glad to hear that you found our color choices helpful and that the runner is just right for your needs. It’s great to know it complements your nearby rug and helps keep things tidy. We appreciate your compliments regarding the quick shipping and the rolled packaging—your satisfaction is our top priority! If you have any more questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new runner!

Posted 1 year ago

“Promptly delivered, good quality, easy to install. Love it”

Runrug 5 star review on 9th January 2025

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Posted 1 year ago

Thank you for the wonderful 5-star review, Barbara! We’re so happy to hear that your order was promptly delivered and that you found it to be of good quality and easy to install. Your positive feedback means a lot to us! If you have any questions or need further assistance, feel free to reach out. Enjoy your new rug!

Posted 1 year ago

“I did not receive my rug. Last night a person came to my door. It was dark outside and the person failed to reveal his identity. He did have a bulky package in his arms. No note was left to indicate that an attempt to deliver a rug was made.Carolyn Bogar”

Helpful Report

Posted 1 year ago

Dear Carolyn, Thank you for bringing this to our attention, and we sincerely apologize for the confusion regarding your delivery. We understand how concerning it must be to have an unidentified person at your door, especially in the dark. Please rest assured that your feedback is very important to us, as we want to ensure a safe and reliable delivery process for all our customers. We recommend checking with your local courier service for any additional details on this attempted delivery, although we can also see that the shipment is due to be rescheduled for delivery. If you have any further questions or need assistance, please feel free to reach out at help@runrug.com. We’re here to ensure you have a positive experience with us. Thank you for your understanding. Kind regards, runrug.com

Posted 1 year ago

“Easy to eal with and quick to deliver”

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Posted 1 year ago

Thank you for the fantastic 5-star review, John! We’re thrilled to hear that you found us easy to deal with and enjoyed our quick delivery. Your satisfaction is our priority, and we appreciate your feedback. If there's anything else we can help you with, don’t hesitate to reach out. Enjoy your purchase!

Posted 1 year ago

“Very pleased with my purchase. Lovely quality runner”

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Posted 1 year ago

Thank you for the wonderful 5-star review, Judith! We’re so pleased to hear that you’re very happy with your runner and that you found the quality to be lovely. Your satisfaction means the world to us, and we’re grateful for your kind words. If you ever need anything else or have questions, don’t hesitate to reach out! Enjoy your beautiful runner!

Posted 1 year ago

“Excellent customer service and support. Product arrived on time and as described on website.”

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Posted 1 year ago

Thank you for the excellent 5-star review, Sheridan! We’re delighted to hear that you received great customer service and that your product arrived on time and as described. Your feedback means the world to us, and we’re here to help anytime you need support. If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your purchase!

Posted 1 year ago

“**Review for Hall Carpet Runner** I recently purchased a carpet runner for my hall, and I couldn't be more pleased with my choice! The quality of the carpet is exceptional—it's plush and feels luxurious underfoot, which has truly elevated the look and feel of my space. Not only does it look amazing in my hall, but I was also impressed by the incredible value for the money. It definitely exceeds my expectations in terms of both style and durability. The delivery process was seamless as well. My runner arrived right on time, and I was kept well-informed throughout the entire shipping process, which made the experience even more enjoyable. I highly recommend this carpet runner to anyone looking to enhance their home’s aesthetic. I’ll definitely be returning for more purchases in the future!”

Helpful Report

Posted 1 year ago

Thank you for the fantastic 5-star review! We’re delighted to hear how much you love your new hall carpet runner and that it has truly enhanced your space. It’s wonderful to know you found exceptional quality and value, as well as a seamless delivery experience. Your satisfaction means the world to us! We appreciate your recommendation and look forward to welcoming you back for more purchases in the future. If you need anything else, just let us know. Enjoy your luxurious new addition!

Posted 1 year ago

“Beautiful rug delivered really quickly”

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Posted 1 year ago

Thank you for the fantastic 5-star review, Robert! We’re delighted to hear that you love your beautiful rug and that it was delivered quickly. Your satisfaction is incredibly important to us, and it’s wonderful to know we met your expectations. If you have any questions or need further assistance, don’t hesitate to get in touch. Enjoy your lovely rug!

Posted 1 year ago

“Good value for money and good quality”

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Posted 1 year ago

Thank you for the excellent 5-star review, Annette! We’re delighted to hear that you found both great value and good quality in our products. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. If you need any further assistance or have any questions, please don’t hesitate to get in touch. Enjoy your purchase!

Posted 1 year ago

“Our kitchen looks great, works a treat, and arrived in Canada within days of ordering. Thank you!”

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Posted 1 year ago

Thank you for the wonderful 5-star review, Raymond! We’re delighted to hear that your kitchen looks great and that everything is working well for you. It’s fantastic to know that your order arrived quickly in Canada. We truly appreciate your feedback, and if you need anything further or have any questions, feel free to reach out. Enjoy your beautifully enhanced kitchen!

Posted 1 year ago

“Very happy with our outdoor runner. Will happily come back to get other rugs if required. Very good price and prompt delivery.”

Runrug 5 star review on 8th January 2025

Helpful Report

Posted 1 year ago

Thank you so much for the fantastic 5-star review, Lynn! We’re delighted to hear that you’re very happy with your outdoor runner! It’s great to know that you found our prices appealing and that the delivery was prompt. Your support means a lot to us, and we look forward to welcoming you back for any future rug needs. If you have any questions or need assistance, don’t hesitate to get in touch. Enjoy your new runner!

Posted 1 year ago

“Very helpful staff thanks to Joe was super helpful”

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Posted 1 year ago

Thank you for the fantastic 4-star review, Steven! We’re pleased to hear that our staff, especially Joe, made a positive impact on your experience. We’re always here to help and strive to provide excellent customer service. If you have any more feedback or need assistance in the future, don’t hesitate to reach out. Enjoy your purchase!

Posted 1 year ago

“Runner arrived quickly and looks exactly like the listing”

Helpful Report

Posted 1 year ago

Thank you for the fantastic 5-star review, Janet! We’re delighted to hear that your runner arrived quickly and matched the listing perfectly. Your satisfaction is incredibly important to us, and we truly appreciate your feedback. If you need anything else or have any questions, feel free to reach out. Enjoy your new runner!

Posted 1 year ago

“Ordering easy, communication effective, dhl delivery and map was great delivery 14.20 and delivered 14.49. Thank you to all concerned, would have no hesitation in buying from the company.”

Helpful Report

Posted 1 year ago

Thank you so much for the fantastic 5-star review, Lynn! We're delighted to hear that you found ordering easy and appreciated our communication throughout the process. It's great to know that your delivery went smoothly as well! Your kind words mean a lot to our team, and we’re here to help anytime you need. We look forward to serving you again in the future! Enjoy your purchase!

Posted 1 year ago

“I found Runrug using Google, and hadn't heard of them before, I'm glad I did! They offered the product I had been looking for, and it was easy to order. All costs were transparent, and the delivery was fast and efficient, with notifications all the way, to make sure I knew when my runner was arriving. I try to buy British, when possible, so was great to be able to support a British company.”

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Posted 1 year ago

Thank you for the fantastic 5-star review, Janice! We’re so pleased to hear that you found exactly what you were looking for and that the ordering process was smooth. It’s great to know that our transparent pricing and timely delivery made your experience enjoyable. Supporting a British company means a lot to us too, and we truly appreciate your support! If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new runner!

Posted 1 year ago

“Easy to order from website. A good selection of sizes, colours , styles etc. Good delivery.”

Helpful Report

Posted 1 year ago

Thank you for the fantastic 5-star review! We're delighted to hear that you found our website easy to navigate and enjoyed our selection of sizes, colors, and styles. It's great to know that your delivery experience met your expectations. Your satisfaction means everything to us! If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your purchase!

Posted 1 year ago

“Efficient and easy to use.”

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Posted 1 year ago

Thank you for your great 5-star review! We're pleased to hear that you found our service efficient and easy to use. Your satisfaction is our top priority, and we always aim to provide a smooth experience for our customers. Enjoy your purchase!

Posted 1 year ago

“Very thin rug for the price nit pleased”

Helpful Report

Posted 1 year ago

Dear Avril, Thank you for sharing your thoughts with us, though we're sorry to hear that you're not pleased with the rug. We strive to provide the best quality for our customers, and it's upsetting to learn that the thickness of the rug did not meet your expectations. Your feedback is important to us as it helps us improve our offerings. If you haven't already, please don’t hesitate to reach out to us at help@runrug.com. We’re here to help! Kind regards, runrug.com

Posted 1 year ago

“Very happy with my hallway and kitchen carpet runners,fast delivery great service .”

Helpful Report

Posted 1 year ago

Thank you for the fantastic 5-star review, Ann! We're delighted to hear that you're happy with your hallway and kitchen carpet runners, and we truly appreciate your kind words about our fast delivery and service. Your satisfaction is our priority, and we're always here to help if you need anything in the future. Enjoy your beautiful new runners!

Posted 1 year ago

Runrug is rated 4.7 based on 8,079 reviews