Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,080 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,080 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“My stair runner arrived. Delivered to my door on given date. All ghe way to Hobart Great! The quality of the carpet is exactly as I had hoped. Rug Run have the largest range to select from, far better than any carpet store i went to. I highly recommend RR!! Now to lay my 8.4 metres.”

Helpful Report

Posted 1 year ago

Thank you for the fantastic 5-star review! We're so glad to hear that your stair runner arrived right on time and that you're happy with the quality. It’s wonderful to know you found a great selection with us—our range is second to none! Good luck laying your 8.4 metres, and if you need any help, don't hesitate to ask. Enjoy your new runner!

Posted 1 year ago

“We have a very long hallway. Having the option to customise the size was essential. Great website, amazing service”

Runrug 5 star review on 18th December 2024

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Posted 1 year ago

Thank you for the fantastic 5-star review, Catherine! We're so glad to hear that our customization options were perfect for your long hallway. It’s great to know that you found our website and service amazing. Should you have any more questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new rug!

Posted 1 year ago

“Quick and efficient service thank you”

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Posted 1 year ago

Thank you for your fantastic 5-star review, Kay! We're so glad to hear that you experienced quick and efficient service. Your satisfaction is our priority, and your kind words mean a lot to us! If you need anything in the future, just let us know. Enjoy your rug!

Posted 1 year ago

“Good Quality and reasonable price 👌”

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Posted 1 year ago

Thank you for the fantastic 5-star review, Thomas! We're so glad to hear you’re happy with the quality and price of your rug. Your support truly means a lot to us! If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new addition!

Posted 1 year ago

“Great product, well priced and quick delivery”

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Posted 1 year ago

Thank you for the fantastic 5-star review! We're so glad to hear that you found our product well-priced and appreciated the quick delivery. Your satisfaction is really important to us! If you need any further assistance, feel free to get in touch. Enjoy your new rug!

Posted 1 year ago

“Very pleased with my purchase. Lovely quality carpet runner and so soft to walk on.”

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Posted 1 year ago

Thank you for the fantastic 5-star review! We’re so glad to hear that you’re pleased with your lovely carpet runner and that it feels so soft underfoot. Your satisfaction means the world to us! If you have any questions or need anything else, just let us know. Enjoy your beautiful new addition!

Posted 1 year ago

“Good product just as described and quick delivery”

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Posted 1 year ago

Thank you for the fantastic 5-star review, Robin! We're so pleased to hear that you found the product just as described and that the delivery was quick. Your satisfaction is very important to us! If there's anything else you need, feel free to get in touch. Enjoy your new rug!

Posted 1 year ago

“Great Service on all fronts”

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Posted 1 year ago

Thank you for the fantastic 5-star review, Grant! We're so pleased to hear that you had a great experience with our service on all fronts. Your feedback truly brightens our day! If there’s anything else we can assist you with, just let us know. Enjoy your rug!

Posted 1 year ago

“Lovely quality runner. Quick delivery. Updated all the time. Will use again.”

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Posted 1 year ago

Thank you so much for the fantastic 5-star review, Angela! We're delighted to hear that you’re happy with the quality of your runner and that our delivery was quick and informative. Your support means the world to us! If you need anything else in the future, don’t hesitate to get in touch. Enjoy your runner!

Posted 1 year ago

“Everything went very smoothly. The website is easy to use, the product absolutely perfect, delivery speedy and service great!”

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Posted 1 year ago

Thank you for the fantastic 5-star review! We're so pleased to hear that everything went smoothly for you, from our easy-to-use website to the speedy delivery and great service. Your satisfaction is what we strive for! If you ever need assistance or have questions in the future, don’t hesitate to reach out. Enjoy your perfect product!

Posted 1 year ago

“Disappointed”

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Posted 1 year ago

Hi, Thank you for taking the time to leave a review, although we're truly sorry to hear about your disappointment. We aim for the highest quality with our products, and it’s concerning to learn that we didn't meet your expectations this time. We understand the importance of receiving your order promptly, and we apologize for any inconvenience caused by the delays. If there are ongoing issues with the product itself, we encourage you to reach out to us at help@runrug.com with any pictures or further details, so we can assist you in finding a suitable solution. Your feedback is invaluable to us, and we appreciate your understanding. Kind regards, runrug.com

Posted 1 year ago

“Good product excellent service”

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Posted 1 year ago

Thank you for the fantastic 5-star review! We're so glad to hear that you’re pleased with the product and our service. Your satisfaction is what we strive for! If you need anything else, just let us know. Enjoy your new rug!

Posted 1 year ago

“Unfortunately due to me being a numpty and getting centimeters and feet and inches muddled I had to return the runner I ordered. However the product and service were superb”

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Posted 1 year ago

Thank you for the fantastic 5-star review, Shirley! We completely understand how easily measurements can get mixed up, but we're glad to hear you found our product and service superb. If you need any assistance with your next order or have any questions, we're here to help. Enjoy your day!

Posted 1 year ago

“Love it!😍 Beautiful quality! First class company! Definitely will use again! Thank you so much!”

Runrug 5 star review on 17th December 2024

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Posted 1 year ago

Thank you so much for the fantastic 5-star review, Lesley! We're overjoyed to hear that you're loving your purchase and appreciate the quality of our products. Your kind words about our company truly mean a lot to us! We can't wait to serve you again in the future. Enjoy your beautiful rug!

Posted 1 year ago

“Very happy with the quality of the rug ordered. Prompt delivery, would highly recommend”

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Posted 1 year ago

Thank you for the fantastic 5-star review, Rob! We're so glad to hear that you're happy with the quality of your rug and that the delivery was prompt. Your recommendation means the world to us! If you ever need anything else, just let us know. Enjoy your rug!

Posted 1 year ago

“Excellent quality and fast delivery will definitely buy from this company again”

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Posted 1 year ago

Thank you for the fantastic 5-star review, Simon! We're so pleased to hear that you're happy with the quality and our fast delivery. Your support means a lot to us! If you ever need anything else, just let us know. Enjoy your new rug!

Posted 1 year ago

“Pleased with the runners”

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Posted 1 year ago

Thank you for the great 4-star review, Yvonne! We're pleased to hear that you're happy with your runners. Your feedback is important to us, and we’re always striving to improve. If there's anything more we can do to make your experience even better, just let us know. Enjoy your runners!

Posted 1 year ago

“I ordered two hall rugs, the quality is superb, their Customer Services is excellent.”

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Posted 1 year ago

Thank you so much for the fantastic 5-star review, Alexandra! We're thrilled to hear that you are pleased with the quality of your hall rugs and that our Customer Services met your expectations. Your support means a lot to us! If you ever need assistance or have any questions, please don't hesitate to reach out. Enjoy your beautiful rugs!

Posted 1 year ago

“RunRug is always my first port of call if I need a rug or a runner. They had a great choice to suit all tastes and prices to suit your pocket. I would highly recommend them.”

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Posted 1 year ago

Thank you so much for the fantastic 5-star review, Carolyn! We're delighted to hear that RunRug is your go-to place for rugs and runners. It's great to know that you found a wide selection to suit all tastes and budgets. Your recommendation means a lot to us! If you ever need assistance or have questions, just let us know. Enjoy your shopping!

Posted 1 year ago

“I ordered my rugs at the beginning of October, delivery would be between the 14th and 21st of that month, I messaged back to say I could not except the 21st. I received an email back saying they would deliver on the 21st !!!!. Nothing arrived then or for the next month. Contacted on numerous accations, the only sensible message was rom Ian who gave me a delivery for December, the goods duly arrived, the quality is not as good as I had hoped for but after all this delay I felt it better to accept. We live and learn from our mistakes, and I certainly have learned from mine”

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Posted 1 year ago

Hi Barry, Thank you for your feedback, though we’re truly sorry to hear you were displeased with your experience. It’s disappointing to know that the delivery timeline was not adhered to and that it caused frustration. We understand how important timely service is and the challenges a delay can cause. Whilst we are happy to hear your order arrived, it's upsetting to hear that you were underwhelmed with the quality of the product you ordered. Please don’t hesitate to reach back out to us at help@runrug.com. We’re here to help, and your satisfaction is important to us. Thank you for your understanding. Kind regards, runrug.com

Posted 1 year ago

Runrug is rated 4.7 based on 8,080 reviews