Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,647 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,647 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Very pleased with the runner I ordered for my very long hall way, runner did not disappoint. Thank you.”

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Posted 1 year ago

“Very pleased with my purchase of 20ft runner rug. A lighter color would have been perfect...but I still like it. Wish you also could make a matching 6ftx3ft rug for my stair landing. Cheers!”

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Posted 1 year ago

“Very pleased with our purchases... Excellent runners for the hallway.... 👍”

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Posted 1 year ago

“Good quality and in harmony with other attributes in the house.”

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Posted 1 year ago

“Received my runners today looks fabulous nice quality. really happy!”

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Posted 1 year ago

“This was my 3rd order and I am very disappointed. Delivery was delayed for 3 days and instead as before at the front door, I finally found at the corner of my garage. Then when I unwrapped it, I only had one rug out of three identical with a rubber backing, non-slip and the other two had felt, I a alway slipped on it and so did my two dogs. I don't know what to do to get the situation rectified. How can I return and get the right ones.”

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Posted 1 year ago

Hi Yvonne, Thank you for taking the time to leave us a review. I have just looked at the order and delivery information and I can see that the delivery date on your order was July 31st. The tracking information states that the order was successfully delivered a day early, on July 30th. I have also just looked into your order and I can see that you have ordered the 'Promenade Gray', the backing on these rugs were quite recently changed to a more environmentally friendly non-slip material. We don't actually have any felt back rugs, so I believe this may be the reason for the confusion. Unfortunately, it sounds just like we have just sent you one rug from an old roll of stock with the old style backing. However, this should not matter at all, they are both designed to be anti-slip. I can see that you are currently in an email conversation with a member of our customer service team, therefore, they will do all that they can to assist you. Thank you.

Posted 1 year ago

“Very pleased with my purchases from Runrug and the customer service and delivery. Would recommend this company to anyone interested in buying rugs or runners”

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Posted 1 year ago

“Quick delivery. Affordably priced. Choice of sizes to enable to purchase what you need.”

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Posted 1 year ago

“Very pleased with the quality and quick efficient arival of my order would happily encourage others to buy.”

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Posted 1 year ago

“Brilliant selection, clearly presented online, helpful customer services, prompt delivery and good product.”

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Posted 1 year ago

“Sorry disappointed this time the lines that run the length of the runner are all wavey which spoils the appearance of the runner. Not a patch on the red and green tartan one I previously bought.”

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Posted 1 year ago

“Very pleased with my new carpet runner and a very fast delivery, I would definitely recommend Runrug”

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Posted 1 year ago

“Absolutely love the rug for my kitchen, it’s the perfect fit, colour and tone”

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Posted 1 year ago

“Good quality stair runner, just like the picture! Arrived super speedy and wrapped up securely- definitely recommend.”

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Posted 1 year ago

“Still waiting for delivery as DHL delivered to wrong address”

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Posted 1 year ago

Hi Tim, Thank you for leaving us a review. I am very sorry to hear that this has happened. However, thank you for letting us know. If you don't contact us, then we won't know. We're always here to help and support with whatever you need. I will now arrange for a 2nd sample to be dispatched from our warehouse and delivered to you correctly. This should be with you on Friday, by the end of the day. Thank you.

Posted 1 year ago

“Exactly what we were hoping for! It looks nice and feels to be good quality. I love the bars that secure the rug in place! My husband and I easily installed in under an hour.”

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Posted 1 year ago

“Easy to order delivered quickly and very good quality looks good very pleased with it”

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Posted 1 year ago

“Very good quality we love it ❣️”

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Posted 1 year ago

“Exspected a better quality its to thin and light and no good for a tiled floor" it keeps sliding when walking on it and you have to put it back in place again and again. Sorry but Wouldn't by again definitely not worth £31 pound.”

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Posted 1 year ago

Hi Raymond, Thank you for taking the time to leave us a review. We are sorry to hear that the product did not meet your expectations. All of our products have a detailed description and the product listings do tell you what the thickness and the backing is. With the product you've purchased, it has a material backing so we recommend using a non-slip rug underlay to prevent the rug from sliding and moving. Alternatively, we do have many different styles of rugs in our inventory and many of them have a rubber backing, which makes them perfect for use on wood or tiled floors. If you would like to arrange a return, please contact us directly. help@runrug.com Thank you.

Posted 1 year ago

“What can I say?! No negatives, all positives for Customer Service, delivery time and super quality items. Would most definitely recommend.”

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Posted 1 year ago

Runrug is rated 4.7 based on 7,647 reviews