Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,190 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,190 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“very good service the package arrived with all the items we needed, the stair carpet will be laid on Monday”

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Posted 2 years ago

“Efficient service but not all that happy with the rug. Has lots of ridges in it ….presumably from previous folding. Hopefully they will disappear over time.”

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Posted 2 years ago

Hi Judith, Thank you for taking the time to leave us a review. First and foremost, we want to assure you that our team takes great care in handling and packaging our rugs. We never fold them during the packing process; instead, they are always carefully rolled to maintain their quality and integrity. It's important to note that due to the nature of the materials used and the process of shipping, some rugs may develop ridges or waves upon unrolling. However, this is typically temporary and is easily resolved with a bit of time and patience. Rugs often need a short period to settle and acclimatise to their new environment, especially after being tightly rolled during transit. We recommend laying the rug flat in the desired location and allowing it some time to relax and flatten naturally. You may also try placing some weight along the ridges to help expedite the process. In most cases, you'll find that any ridges or waves will diminish over time, leaving you with the smooth and beautiful rug you envisioned. Please don't hesitate to reach out to our customer support team, if you have any additional concerns or questions. Thank you.

Posted 2 years ago

“High quality, 100% recommended. Delivery on time.”

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Posted 2 years ago

“So easy to use and I had to return my stair runner as I made a mistake when ordering they understood and had no problems returning them and they sent out the correct size no problem and they were very easy to deal with would use again if needed to thankyou”

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Posted 2 years ago

“Great value excellent quality delivered early overall very pleased with the rug and Runrug.”

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Posted 2 years ago

“Delivered a few days after order and I'm absolutely over he moon. The quality is highly recommended and the colour is the same as the picture. Very impressed.”

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Posted 2 years ago

“Really happy absolutely stunning ♥️♥️👌🏻 Strongly recommended”

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Posted 2 years ago

“It is very light and does not feel like a quality product. Yet to see the durability”

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Posted 2 years ago

Hi Sanath, Thank you for taking the time to leave us a review. However, I am very sorry to hear that you are unhappy with your purchase. We do however, believe that the product description we give on our website, is very accurate and clear. The texture of this carpet is fairly coarse, it has a firm feel and offers little comfort. This product is not made to be luxurious, it is made to be durable and practical. This style of rug will last you for many years, it is pretty much indestructible. If this product is not what you were looking for, we have many other different ranges to choose from! Please do contact us directly if you would like to arrange an exchange? We'd be more than happy to help. Thank you.

Posted 2 years ago

“Lovely quality, looks really good, getting a longer size from them as soon as I have the money.”

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Posted 2 years ago

“Unfortunately my order has been delayed due to stock and quality issues. Communication was good regarding my order”

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Posted 2 years ago

Hi Ray, Thank you for taking the time to leave us a review. We are very sorry that we had to ask you to wait for our next delivery of stock. Unfortunately a fault was found in the remaining stock that we had available and we take our quality care checks very seriously. We would never want to send out a product which was faulty. I hope you can understand. The moment the new stock arrives, we will be prioritising your order. Thank you.

Posted 2 years ago

“Excellent value, quality and delivered on time. Would definitely recommend.”

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Posted 2 years ago

“Very good product. Fast delivery.”

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Posted 2 years ago

“Still waiting on order that should have arrived yesterday”

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Posted 2 years ago

Hi Shirley, Thank you for your email. I am sorry to hear of the delay with your delivery. I can see that we dispatched it on time, however, for some reason there has been a delay on the couriers side. Of course, this is out of our control but we do sincerely apologise on their behalf. I have reached out to them for an update and they have sent their apologies. They have advised to please allow a further 24-48 hours for the delivery to be attempted. If the delivery still hasn't taken place, please contact us directly and we will do all that we can for you. Thank you. help@runrug.com

Posted 2 years ago

“Rug is lovely, just wish I knew how to stop it curling up on the ends, otherwise very pleased with it,”

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Posted 2 years ago

“Joe and Isabella were very polite and quick to reply to my concern. I ordered 2 samples which I liked. I’ll probably order from Runrug.”

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Posted 2 years ago

“Ecellent choice, good quality and very quick delivery, compeditive price.”

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Posted 2 years ago

“Very pleased with my runners. Better than expected. Prompt delivery.”

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Posted 2 years ago

“I ordered a runner and it was due beginning of January. It never came and no-one contacted me. When I rang I was told it would be the beginning of February and I would be informed when due. It never came and no-one contacted me. It finally arrived end of February. When I opened the package there was a dreadful smell of hydrogen sulphide. I like the runner but not the service!”

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Posted 2 years ago

Hi Edward, Thank you for taking the time to leave us a review. I am very sorry to hear that we hadn't been in touch to keep you updated on the delays with our supplier. This is most unusual and I will need to look into why this happened. We're normally very vigilant with our customers and keeping them up to date, therefore, I am sorry this was not the case, this time. I am also very surprised to hear that the rug had a horrible smell to it. This is the first time that I've heard this, but I will be sure to relay your comments to the manufacturer. If we can help with anything further, please don't hesitate to reach out to us directly. Thank you. help@runrug.com

Posted 2 years ago

“Great service and great rug. I shall be visiting again.”

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Posted 2 years ago

“Great. Thanks”

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Posted 2 years ago

Runrug is rated 4.7 based on 8,190 reviews