Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,574 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,574 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Great product and price.”

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Posted 2 years ago

“Very good service and pleased with rug”

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Posted 2 years ago

“Expensive for what you get”

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Posted 2 years ago

Hi Daniel, Thank you for leaving us a review. I can see that you have only purchased two of our 30cm samples. Once you choose the one you like and you come back to order the size you require, we do refund the cost of the sample, that you have chosen. You are welcome to contact us directly if you would like some support or you have any specific questions. We're happy to help! help@runrug.com Thank you.

Posted 2 years ago

“Great - our first order and can`t be better - Fast delivery and great item”

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Posted 2 years ago

“Fun designs nice quality and speedy delivery! Will buy again.”

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Posted 2 years ago

“Absolutely love this rug..”

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Posted 2 years ago

“Very pleased with our runner rug. Just what we wanted so the dog doesnt slip on the wooden floors. Looks lovely also.”

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Posted 2 years ago

“Well to say I’m disappointed is an understatement the picture shows a runner for the hall it was a door size only and that slip mat for £8 was the biggest mistake iv ever made so far from satisfied will not be using you again I fell iv been ripped off”

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Posted 2 years ago

Hi Mandy, Thank you for taking the time to leave us a review. If you take another look at the website, there are two boxes which you have to click on to choose the dimensions that you specifically need, for your space. Naturally, the larger rug you order.. the more the price will increase. The image on the listing is of course just for illustrative purposes, our rugs are not all 'one size'. Please contact us directly and we'll be more than happy to work with you to get you the size that you need for your space! help@runrug.com. Thank you.

Posted 2 years ago

“Great product, good price, very durable , perfect for our dogs Very quick delivery”

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Posted 2 years ago

“Good price for an excellent runner. Item arrived in a timely manner.”

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Posted 2 years ago

“Not what I expected rug was darker than shown and is manufactured carpet not woven,ends are constantly curling up causing a trip hazard. Will stick with another retailer we used previously.”

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Posted 2 years ago

Hi Jack, Thank you for taking the time to leave us a review. We are very sorry to hear that the rug was not what you expected! We do understand that the colours can look different when looking at a screen, compared to when the product is in your hands. Unfortunately it's very difficult to show/tell somebody the 'exact colour' as many people will see colour differently. We do explain in the product description that this specific product is a "needle-punch rug that can stand up to very heavy wear and tear. This style of cleverly woven construction is usually saved for offices, schools and airports as it requires very little upkeep and maintenance. However, it can be used in domestic locations as well as it is great for homes with pets". Due to how this rug is manufactured, it can take a bit of time to settle flat and acclimatise. More than anything, we only ever want our customers to be happy with their purchase! Therefore, if you would like to return it to us, please contact us directly and we'll be happy to support. help@runrug.com Thank you.

Posted 2 years ago

“Wonderful service, no complaints whatsoever. 👌 Would buy from them again. No hesitation. Would recommend.”

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Posted 2 years ago

“Very happy & good quality”

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Posted 2 years ago

“V.gòd quality and delivered on time”

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Posted 2 years ago

“it is OK but not as good as expected for price”

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Posted 2 years ago

Hello, Thank you for taking the time to leave us a review. We're very sorry it wasn't as you expected, the product you've purchased is infact one of our best sellers! However, we do understand that our customers will have different tastes. Please don't hesitate to contact us directly and we'll gladly arrange a return for refund or exchange. help@runrug.com Thank you.

Posted 2 years ago

“very pleased with the runner and the service”

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Posted 2 years ago

“Good that you do small sizes as a door mat to match the runner not all companies do.”

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Posted 2 years ago

“Great runner for our new hallway and a great price”

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Posted 2 years ago

“Pleased with my new runner, appreciated the large choice in sizes, good service.”

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Posted 2 years ago

“Happy to recommend this company. Easy to navigate the website & great prices. Runner was here in a few days also.”

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Posted 2 years ago

Runrug is rated 4.7 based on 8,574 reviews